Resilient Leader's Journey

In this episode of the Resilient Leaders Journey, Trent speaks with Vince Burks, former Senior Vice President of Communication for Amica Insurance. They discuss the importance of communication in the insurance industry, the role of performance reviews in employee development, and the significance of character in hiring. Vince emphasizes the value of listening as a leadership skill, the necessity of self-confidence, and the dangers of overconfidence in leadership roles. The conversation concludes with reflections on humility and the impact of leadership on company culture. Takeaways: Character is a vital component in the hiring process.  Listening is a powerful skill for effective leadership. Self-confidence is essential for leaders to inspire their teams. Collaboration is key to getting things right in leadership. Overconfidence can lead to significant pitfalls in leadership. Understanding company culture is important for effective leadership. Forgiveness and understanding are important traits in leadership. Chapters 07:04 [https://www.youtube.com/watch?v=4EGDegvgz60&t=424s] Hiring Practices and the Importance of Character 08:54 [https://www.youtube.com/watch?v=4EGDegvgz60&t=534s] Listening and Leadership Styles 16:23 [https://www.youtube.com/watch?v=4EGDegvgz60&t=983s] The Role of Trust and Collaboration 19:25 [https://www.youtube.com/watch?v=4EGDegvgz60&t=1165s] Reflections on Leadership and Personal Growth

The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, April Willers, Chief Operating Officer of www.claim-deck.com, discusses the innovative claims management platform Claim Deck, its impact on the insurance industry, and the importance of metrics in measuring success. April shares insights on the challenges of recruiting and retaining talent in a changing workforce, the significance of personal development, and strategies for enhancing employee engagement. The conversation also touches on the importance of listening to employees and fostering a supportive company culture. Highlights:  09:27 [https://www.youtube.com/watch?v=f45UR-NgwIM&t=567s] Challenges in Employee Recruitment and Retention 15:27 [https://www.youtube.com/watch?v=f45UR-NgwIM&t=927s] Fostering a Positive Company Culture 18:15 [https://www.youtube.com/watch?v=f45UR-NgwIM&t=1095s] Engagement and Listening to Employees

The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, Jim Hagerty shares his insights on leadership, community service, and the importance of empathy in guiding organizations. He discusses his experiences in banking, the challenges faced during the Great Recession, and the significance of communication and trust in leadership roles. Jim emphasizes that self-confidence is a learned trait developed through experience and reflection, and he draws parallels between leadership lessons and fictional characters, highlighting the impact of storytelling in understanding leadership dynamics.  Chapters 04:03 [https://www.youtube.com/watch?v=WK9jHKt2Wpw&t=243s] The Importance of Community Involvement 06:45 [https://www.youtube.com/watch?v=WK9jHKt2Wpw&t=405s] Empathy in Leadership 12:49 [https://www.youtube.com/watch?v=WK9jHKt2Wpw&t=769s] Building Self-Confidence in Leadership 15:47 [https://www.youtube.com/watch?v=WK9jHKt2Wpw&t=947s] Navigating Change and Risk Management 21:45 [https://www.youtube.com/watch?v=WK9jHKt2Wpw&t=1305s] Leading Through Uncertainty

The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, Major General Brian Bishop shares insights from his extensive military career and how they apply to leadership in business. He discusses the concept of 9G Teams, emphasizing the importance of a common mission, resource allocation, and individual contributions to team success. Bishop also highlights the significance of trust, continuous learning, and the balance between confidence and humility in leadership. Through anecdotes from his time with the Air Force Thunderbirds, he illustrates how effective training and communication foster trust and commitment within teams.  Chapters:  03:55 [https://www.youtube.com/watch?v=h2P6Jpb_-hs&t=235s] Navigating the 9G Environment in Business 09:52 [https://www.youtube.com/watch?v=h2P6Jpb_-hs&t=592s] Building Trust in High-Pressure Situations 15:53 [https://www.youtube.com/watch?v=h2P6Jpb_-hs&t=953s] Confidence vs. Overconfidence in Leadership

This week's guest is Tony Fonseca, owner of Packaging & More and youth swim coach. Tony discusses the dynamics of running a family business, and the importance of building strong relationships in business. Tony shares insights on client satisfaction versus acquisition, his coaching philosophy, and the life lessons he imparts to young swimmers.