2540: Life Is Just A Bunch Of Relationships

2552: Paying Yourself & The Influence You Have Pt. 2

On today's episode, this Part 2 conversation features Jake Conway continuing his April 2026 Mastermind presentation with a deeper look at hygiene performance, owner compensation, cash flow strategy, and practice valuation. Jake explains how hygiene production impacts payroll, fixed costs, doctor production, and overall profitability, while showing how KPIs like perio percentage, fluoride, open hygiene time, exam mix, and production-to-pay ratios can reveal the true causes behind underperformance. He also outlines how owners can think about paying themselves as both clinicians and owner-operators, including W-2 salary, distributions, gap pay, break-even targets, and capital reserves. The session wraps with a practical look at practice valuations, adjusted net income, EBITDA, doctor-to-doctor sales, and how owner production can directly influence the value of a practice in a DSO or private equity transaction. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

2551: Paying Yourself & The Influence You Have Pt. 1

On today's episode, this Part 1 conversation features Jake Conway presenting during the April 2026 Mastermind and breaking down how practice owners can better understand the numbers that drive their income. Jake explains why a dental practice should be viewed as a source of information rather than an ATM, and how overhead is not a destination but a measurement of how well the office is being run. He walks through the difference between fixed and variable costs, the symptom-cause-solution approach to diagnosing financial issues, and how management reporting differs from tax reporting. Jake also reviews how cash flows through a practice, from collections and overhead to available funds, and encourages owners to use their reports as investigative tools to identify opportunities, improve decision-making, and create more influence over their pay. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

2550: Smarter Phones, Better Teams, and Happier Patients

On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband's dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice. She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the "why" behind systems is essential for team success. Laura also breaks down how AI tools like Mango's Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://mangovoice.com [https://mangovoice.com] * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

2549: The Hidden Risks Inside Dental Office Leases

On today's episode, Dr. Mark Costes sits down with Jas Banga live from Thrive Live 2026 in Las Vegas to talk about one of the most overlooked but critical parts of practice ownership: dental real estate. Jas shares how he went from marketing in the dental world to becoming a leading healthcare real estate advisor, helping dentists across North America make smarter, data-driven decisions around site selection, lease negotiations, renewals, expansions, and acquisitions. They discuss common lease traps like narrow use provisions, triple net expenses, assignment language, and seller liability, as well as the big question of whether dentists should buy or lease their space. Jas also explains how demographics, saturation levels, traffic flow, future development, and AI-powered market analysis can help doctors choose stronger locations and build long-term practice value. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://www.drwecare.com [https://www.drwecare.com] * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]

2548: Back to Basics: How to Lead Through Hard Conversations

On today's episode, Dr. Mark Costes is joined by Ashlee Hirschfeld for another Back to Basics conversation, this time focused on leadership and difficult conversations. Mark and Ashlee discuss why leadership requires self-awareness, emotional intelligence, clear expectations, and the willingness to address issues before they damage the entire team. They also explore how to approach corrective conversations with less drama, why avoiding conflict can create bigger problems, and how strong leaders take ownership before asking others to do the same. This episode is a reminder that great culture starts at the top, and the way you communicate, respond, and hold people accountable will shape the health of your entire practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES * https://www.truedentalsuccess.com [https://www.truedentalsuccess.com/] * Dental Success Network [https://www.dentalsuccessnetwork.com/] * Subscribe to The Dentalpreneur Podcast [https://itunes.apple.com/us/podcast/dentalpreneur-podcast-become/id983666208?mt=2&ls=1]