Make them Regulars | #21

Make them Regulars | #21

The conversation covers the experience of speaking at the University of Central Florida, the impact of brand awareness, the importance of hospitality in retail, and the concept of ownership in customer service. It also delves into the significance of making customers feel seen and appreciated, as well as the value of creating regulars through engagement and loyalty programs. The conversation covers a range of topics including customer experience, bagel flavors, and freezer storage tips. It also delves into the excitement around upcoming bagel launches and the success of certain sports teams. Takeaways * Brand awareness impact * Hospitality in retail * Creating regulars through engagement Customer experience is about keeping customers engaged and satisfied, similar to the strategy used at Universal Studios. * Freezer storage and reheating techniques for bagels can enhance the bagel-eating experience. Chapters * 00:00 Creating Regulars through Engagement * 23:06 Customer Experience and Bagel Shop Strategy * 28:13 Bagel Roster and Menu Innovation * 33:29 Interest in Bagel Innovation and Freezer Storage Tips

Now You See Me! | #20

The conversation covers the excitement of reaching the 20th episode of the podcast, the launch of the summer menu with special collaborations, and the experiences and trends observed at a recent restaurant show. The hosts discuss podcast milestones, summer menu trends, and their experiences at the restaurant show, providing insights into the industry and their own journey. Takeaways * Podcast milestones * Summer menu trends * Restaurant show experiences Chapters * 00:00 Welcome Back and Podcast Milestones

The Freshness Debate | #19

The conversation covers the hot bagel lineup, the distinction between scratch-made and frozen pastries, and the anticipation of the National Restaurant Association restaurant show and flavor trends. The Bagel of the Day lineup is a highlight, along with the discussion on consumer perception of scratch-made products. The upcoming restaurant show is also a point of interest, focusing on flavor trends and innovation in the industry. Takeaways * Bagel of the Day lineup is hot * Scratch-made vs. frozen, thawed, and serve pastries * National Restaurant Association restaurant show and flavor trends Chapters * 00:00 Hot Bagel Lineup * 06:00 Ice Cream Summer and Flavor Trends

Don't Forget Mom! | #18

The conversation covers various topics related to Jeff's Bagel Run, including the recent Au-Dough-Mation incident, the end of pimento and peach season, the upcoming Ice Cream Summer LTO, the process of menu creation and innovation, the significance of catering during special events, and the unique experience of Mother's Day at Jeff's Bagel Run. Additionally, the conversation delves into the challenges of handling a surge in catering orders and the humorous experiences of confused dads on Mother's Day. The conversation explores the concept of 'sauce generation' and the evolving preferences of Gen Z for flavor variety. It also delves into menu innovation, flavor experimentation, and the partnership with a syrup supplier. The discussion highlights the joy of creating and enjoying new flavor combinations. Takeaways * Innovation drives guest visits and adds another reason for customers to visit Jeff's Bagel Run. * Catering plays a significant role during special events such as Nurses Week, Teacher Appreciation Week, and Mother's Day, contributing to a surge in orders. * The unique experience of Mother's Day at Jeff's Bagel Run involves helping confused dads with their orders and providing a delightful experience for moms. * The process of menu creation and innovation involves ideation, creative brainstorming, and collaboration to bring new and fresh offerings to the menu. Sauce generation: Gen Z's preference for a variety of sauces and flavors * Menu innovation: Experimentation with flavor combinations and the joy of creating new products Chapters * 00:00 Au-Dough-Mation Incident * 05:45 Menu Creation and Innovation * 12:42 Mother's Day at Jeff's Bagel Run * 20:09 Menu Innovation and Flavor Variety

Show & Tell | #17

The conversation covers a range of topics including nostalgia, the teach-in experience, the peach and pimento LTF, the analog renaissance, the value of imperfection, freshness and experience, and the value of inefficiency. The themes of analog renaissance and the value of imperfection emerge as key takeaways from the discussion. The conversation delves into the resurgence of analog experiences, particularly the return of records and the nostalgia for the past. It also explores the unique lifestyle and community of The Villages, retirement plans, and the concept of 'half back' for retirees seeking a change in location. Takeaways * Analog renaissance * Value of imperfection Nostalgia for the past * Analog experiences making a comeback Chapters * 00:00 Nostalgia and Show-and-Tell * 06:01 Peach and Pimento LTF * 11:58 The Value of Imperfection * 16:54 Nostalgia and the Value of Inefficiency * 24:07 The Villages Community * 29:07 Every Day is Saturday