Why Real Estate Is Still a People Business - 18 Years of Soldera Properties with Joe Fustolo
Hosts Jamal and Adam interview about 18 Years of Soldera with owner/founder Joe Fustolo-
In this episode: Joe shares how he got into real estate straight out of college—choosing it over careers in orthodontics and psychology—and how his entrepreneurial mindset pushed him toward building his own company. Soldera was created to solve a gap in the industry: high fees with little support. From day one, the mission was clear—build a brokerage for brokers, focused on value, accessibility, and long-term success.
A pivotal moment came immediately after launch when demand surged unexpectedly, forcing rapid growth and operational scaling. That early pressure helped shape Soldera into a boutique, high-performing brokerage with a strong emphasis on selective hiring, culture, and agent success.
Joe emphasizes that ethics and relationships are the foundation of longevity. His philosophy is simple but powerful:
* Protect your reputation at all costs
* Focus on client experience over commissions
* Build lifelong relationships, not one-off transactions
The conversation also dives into how the industry has evolved—from pre-internet listings and manual processes to today’s AI-driven tools. While Joe embraces technology, he stresses that real estate remains a people business, and those who maintain a personal touch will always stand out.
Key insights include:
* AI should enhance efficiency, not replace human connection
* The “road less traveled” (like direct mail or personalized service) is becoming more effective again
* Success comes from adapting, learning, and staying relevant
Joe also offers a candid take on starting a brokerage, highlighting that it’s far more complex than it appears—requiring leadership, infrastructure, and long-term commitment beyond just selling homes.
The episode wraps with some lighter moments, including Joe’s favorite Portland restaurant—Ox—and his go-to drinks depending on the setting.