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Poor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation’s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Oates sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it’s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift.   See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Authentic Restaurant Brands wants to be national, but it’s going to get there by being regional across the country, CEO Alex Macedo tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Macedo sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss the company’s unique strategy of acquiring strong regional brands and helping them improve sales and profit instead of supercharging unit growth. He also comments on the M&A market and why it’s become increasingly difficult to scale up national brands in a cost-effective way. Find this and other Bloomberg Intelligence podcasts at BI PODCASTS .  See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Chili’s accelerated sales growth is sustainable because the company is working with the fundamentals of casual dining — the food, service and atmosphere are all better and team members are having more fun and making more money — Brinker’s CEO Kevin Hochman tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Hochman sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why he believes Chili’s turnaround remains in the early innings. He also comments on menu simplification, strategic pricing and the importance of the Turbo Chef oven rollout, as well as improving sales and profitability at Maggiano’s. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

El Pollo Loco has some of the lowest turnover in the industry, CEO Liz Williams tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Williams sits down with BI’s senior restaurant and food-service analyst Michael Halen to discuss the company’s plans to implement technology to improve the employee and customer experience. She also comments on El Pollo Loco’s brand relaunch, remodels, margin expansion and new food items, including quesadillas. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

It’s imperative for restaurant brands to use guest data to become more efficient with their marketing and drive profitable traffic, Olo’s CEO and Founder Noah Glass tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Glass sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss the company’s plans to grow with new and existing customers in its three product suites: online ordering, payment and personalized marketing. He also comments on Olo’s new partnership with FreedomPay and a sizable opportunity in catering order management. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.