How to Build a Repair Shop From the Ground Up | Jennifer Hulbert - Ep 11

Boobs, Business & Building Culture That Lasts | Benjie Burris & Callie Johnson - Ep 15

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this crossover episode, Tonnika Haynes partners with Mike Allen and Confessions of a Shop Owner [https://open.spotify.com/show/7AZfTRryKVAabqPo36ix5h] for a special preview of the upcoming ASTA Expo in Raleigh, NC this September. Together, they’re joined by ASTA Board Member and shop owner Benjie Burris, along with his daughter Callie Johnson, ASTA’s new Membership & Events Manager, to break down what makes the Expo such a standout event and how strong shop culture creates lasting success—both in business and beyond. The conversation explores the importance of showing up for your local community, building real and authentic relationships, and how consistent involvement and giving back have fueled long-term growth and meaningful connections. They also share firsthand experiences from past ASTA Expos, highlighting the unique, inclusive atmosphere and the way real conversations at the event can shape both careers and lives. And yes—you’ll also hear the story of how Benjie met his wife. Let’s just say it’s one of those stories you won’t see coming. Learn more about the ASTA Expo and how you can be there HERE [https://astausa.org/pages/asta-expo] Timestamps: 00:00 The funniest icebreaker ever (yes, fake boobs are involved) 00:53 Live from Fueling Connections 2026 – ASTA at UTI Mooresville 02:22 Audio chaos: Why your own tools matter (and how NOT to record a podcast) 04:10 The rise of Downshift and the weirdness of being told “I listen to your podcast!” 05:03 Social media hacks: Engagement, trolls, and managing the comment chaos 09:19 A blueprint for a family-run business culture that actually works 10:29 Turning community support into real shop growth (and why service matters) 13:42 Small steps, big progress: Building a shop “patch by patch”1 4:42 The real reason community work succeeds (hint: It can’t be faked) 18:25 Real talk on supporting schools, teachers, and being boots-on-the-ground 22:22 Dealing with “big city” demands and setting shop boundaries 23:46 ASTA’s new Membership & Events Manager shares social media tips 26:53 The ASTA Expo: Networking, parties, and the least clicky vibe in the industry 28:29 Conversations that change careers—and lives 30:46 Competitors or community? Why ASTA shops help each other 32:07 Going from local to international—how ASTA keeps its family feel 36:04 Must-attend classes, what’s next for ASTA, and seriously, don’t miss the hospitality suite

Build Your Shop, but Don’t Forget to Build a Life | Greg Buckley - Ep 14

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika and Greg Buckley talk about about the challenges and rewards of running a family business in the automotive industry. Greg shares how health struggles led to a period of self-reflection and stepping back from day-to-day shop operations, only to discover the importance of finding new purpose through nonprofit work. Tonnika also reflects on the influence of her entrepreneurial family and emphasizes the value of building strong, empowered teams—both in the shop and beyond. Timestamps: 00:00 Why wait to live? Enjoying life before retirement 03:05 Getting hands-off with the shop – and how that backfired 04:16 Health scares, stepping back, and losing your sense of mattering 06:33 Rediscovering purpose through nonprofit work 08:00 The powerful impact of giving back: Charity, YMCA, Autism Delaware 11:07 Letting go as a parent and a shop leader – joy and heartbreak 13:10 How real leadership boosts your shop’s KPIs 14:11 Building a winning team by putting people in the right positions 15:04 Why Grandma was the ultimate motivational coach 17:16 Family hustle: Lessons from generations of business legacy 20:05 Getting fired by your own family (and other shop stories!) 24:31 When growth brings new problems (and how to solve them) 26:02 The fine line between great service and setting boundaries with customers 29:32 The heartbreak and lessons of closing the family shop 31:42 Wild shop promos: Parties, hot dog carts, and building community 33:56 The secret: Leading with empathy, not the iron fist 35:28 Making work really work for your team (4-day weeks & real life outside the shop) 36:33 Empowering your team to thrive and need you less 38:08 Rebuilding your social circle and connections in the digital age 42:15 The importance of “entering the room” even when you doubt yourself 46:07 Why representation matters in the industry and mentoring the next generation 48:58 Playing the long game: Using your voice for good 55:52 Finding your passion outside the shop – and how to get started 59:05 How to finish strong – and live out loud, guns blazing

Grow Your Shop By Doing Less? | Buckaroobob & Michael Guenther - Ep 13

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika, Buckaroobob Bucknbob (John Firm), and Michael Guenther, slow it down for some real talk about leadership, legacy, and life in the automotive industry. Tonnika opens up on how stepping away from micromanaging her shop transformed her team and gave her more opportunity to mentor and connect in the industry. John explains how coaching and positive culture completely changed his management style and shop relationships. They all agree: if you want your business to last (and not run you into the ground!), you’ve got to invest in leadership, let go of control, and keep finding ways to pay it forward in your community. Timestamps: 00:00 Are you ready to let go and grow? 02:23 Industry events, shop tours, and building automotive family 05:45 Interviewing your own father (and repairing family bonds) 09:14 Shop culture shock: The power of changing your leadership 13:19 From micromanaging to mentoring – how the shop runs without you 18:06 Training your customers (and yourself!) to let your team shine 21:07 The hardest part of stepping back (and how to push through) 23:15 Communication breakdowns, leadership blueprints, and getting proactive 29:00 Owning your role, succession planning, and preparing for the future 34:08 What networking and association leadership really look like 38:02 Getting out of your own way: implementation vs. information 44:20 Coaching transformations—what REALLY makes a great leader 47:19 Should you become a shop coach? (And when not to)

Why Busy Doesn’t Mean Profitable in Auto Repair | Mike Allen and Jim Cokonis - Ep 12

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika Haynes, Mike Allen, and Jim Cokonis get real about what it actually takes to build a successful shop without letting the wheels fall off behind the scenes. They break down the danger of stepping away too soon, why empowering your team doesn’t mean checking out, and the numbers every shop owner needs to quit avoiding — labor rates, parts profit, and KPIs that actually matter. This episode is all about leadership, accountability, and building a shop that works because of you… not only when you’re in it. Timestamps: 00:00 — The $100k/month trap: why you need to be IN your shop 01:08 — Free Diag for customer acquisition: smart or crazy? 03:39 — Leadership styles, micromanagement, and setting your people up for success 06:05 — Don’t let KPIs kill your culture 08:19 — Giving up micromanaging — but not management itself 10:22 — Echo chambers, business focus, and the dangers of stepping back too far 12:56 — Toyota Kaizen, process improvements, and empowering your team 16:00 — Debunking old-school shop management myths 18:03 — Changing workforce motivations: is it really different now? 20:26 — Owners chasing absentee dreams before putting in the work 22:59 — “Sweep your floor”: hard truths about focusing on your own shop 25:51 — Decoding parts profit, labor rates, and the future of shop profitability 29:21 — Why effective labor rate actually matters 31:08 — Real math for shop owners: hitting your numbers 34:39 — Charging for diagnostics: what actually works? 38:32 — Selling top-tier service through education, not pressure 41:00 — Extreme ownership, replicating leaders, and building scalable success 44:27 — Lessons from Toyota: process beats shortcuts 46:14 — Can you really teach empathy, sales, and service skills? 48:37 — The “I am the problem” moment for every shop owner 51:16 — Scaling up: letting go of direct customer ties 53:18 — Training, leadership, and the myth of instant success 56:36 — Hard-won lessons from promoting the wrong people

How to Build a Repair Shop From the Ground Up | Jennifer Hulbert - Ep 11

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika welcomes Jennifer Hulbert from the Institute of Automotive Business Excellence and Service Plus Automotive. Jennifer shares her own journey taking over her family shop, highlighting the challenges of building the right team and embracing real leadership. They bust the myth that coaching is a cookie-cutter scam, stressing that true culture and accountability transform both the owner and the team. Timestamps: 01:00 – Meet Jennifer: From HR to Shop Owner to Coach 05:00 – Building a Shop From the Ground Up (And Surviving Dad’s Retirement) 10:35 – Numbers Don’t Lie: Why Financials Matter More Than “Hustle” 14:38 – Team Culture That Actually Works (And How To Build Yours) 16:30 – Monday Meetings, Leadership Classes, and Real-Life Accountability 21:00 – Surviving Economic Downturns & Military Community Challenges 25:25 – The Real Talk on Hiring, Firing, and Growing a Rock-Solid Team 28:30 – The Truth About Working ON vs IN Your Business 31:45 – Letting Go: How to Hand Off Roles and Still Win 33:35 – Investing in Staff: Training, Trust, and Those “AHA” Moments 36:35 – Employee vs. Team Member: Spotting the Difference 39:00 – Profit’s Not a Dirty Word—And Why Your Shop Needs It 41:10 – Feeling Stuck as a Shop Owner? Step-By-Step on Moving Forward 43:50 – Why You Should Stop Chasing “Bottom Feeders” and Stand Your Ground 47:00 – Why Jennifer’s Hopeful for the Future of Auto Repair 49:30 – Growth Hurts (But It’s Worth It): Unfiltered Conversation for Shop Owners 52:24 – How to Get Connected With The Institute and Take Your Next Step