Excellence in Customer Engagement

Dr. H₂O: A Life Calling to Bring Safer, Cleaner Water to the World

What does it look like to serve humanity through something as fundamental as water? In this episode of Excellence in Customer Engagement, Christine speaks with Mark Miller, also known as “Dr. H₂O,” founder of Safer Cleaner Water and UA Legacy Grants.  Mark shares how a childhood guided by faith and service evolved into a lifelong mission to protect people’s health, dignity, and quality of life through a clean, safe water solution. This conversation explores servant leadership in its most practical form. Mark speaks about honoring intuition, answering a calling that is bigger than business, and the responsibility leaders carry when their work directly impacts human well-being. You’ll hear how purpose, family influence, and a deep commitment to others shaped Mark’s path and how his work today is saving lives in ways many people never think about. This episode is a reminder that true leadership often begins in the quiet decision to serve where it matters most. Connect with Mark Miller & Safer Cleaner Water Website https://safercleanerwater.com [https://safercleanerwater.com/] Nonprofit Mission (UA Legacy Grants) https://uagrant.com [https://uagrant.com/] Email Mark Directly mark@safercleanerwater.com [http://mark@safercleanerwater.com] Facebook https://www.facebook.com/SaferCleanerWaterOfficial [https://www.facebook.com/SaferCleanerWaterOfficial] Instagram https://www.instagram.com/safercleanerwater/ [https://www.instagram.com/safercleanerwater/] YouTube https://www.youtube.com/@SaferCleanerWater [https://www.youtube.com/@SaferCleanerWater] More from Mark — WOW: World of Water Podcast Feature https://ezwaypodcast.com/podcast/wow-world-of-water-by-mark-miller-and-safercleanerwater-com [https://ezwaypodcast.com/podcast/wow-world-of-water-by-mark-miller-and-safercleanerwater-com] About CG Excellence CG Excellence Training helps organizations elevate customer engagement through identity-based servant leadership and authentic human connection. Thank you for your kind attention today! I am Christine George and this is Excellence in Customer Engagement. Welcome to CG Excellence Training: www.cgexcellencetraining.com [http://www.cgexcellencetraining.com] YouTube:  youtube.com/@cgexcellencetraining [https://www.youtube.com/@cgexcellencetraining]  Podcast: Excellence in Customer Engagement (available on your favorite platform) Instagram: @cgexcellencetraining X (formerly Twitter): @cg_excellence Please subscribe, like, and share if you’re inspired to strengthen your impact! With Love and Honor, Christine

Tommy's Restaurant: Rooted in Service - Fueled by Love

In this unforgettable episode of Excellence in Customer Engagement, we chat with Tommy Fello—founder of the beloved Tommy’s Restaurant on Coventry Road in Cleveland Heights—and his wife Cindy, the creative spirit whose art and quiet strength helped shape not just the walls, but the warmth, of the space. Since 1972, Tommy’s has been more than a restaurant. It has been a refuge, a hub, a second home—and a living testament to what’s possible when love and service are the guiding principles of leadership. Together, Tommy and Cindy share the story of their journey: ➤ How a teenager stepped into ownership with humility, heart, and vision. ➤ How Tommy led through crisis—navigating the COVID era with grace and grit.➤ How customer-centric food, made with integrity, becomes a living legacy. This is servant leadership in motion. A love story rooted in service. A tree of life with branches that have touched an entire community. The love story of Tommy and Cindy Fello is one of connection that built family and community. A place where everyone, from every walk of life, can feel seen, heard, and nourished—in body and spirit. Tommy’s legacy is of  the organic delights, the laughter echoing through the booths, the art hanging on the walls, the welcome that never runs out and all acts of service that say, “you belong here! ". Most profoundly, Tommy teaches us how to climb the tree of life—not for status or show—but to understand, lift others, to reach for meaning, and to plant something that lasts. Thank you, Tommy. Thank you, Cindy. We are beyond grateful for your example of what it means to serve with heart, to lead with humility, and to love through every plate, every person, every day. 📍 Connect with Tommy & Cindy: Tommy’s Restaurant📍 1824 Coventry Rd, Cleveland Heights, OH🌐 www.tommyscoventry.com [http://www.tommyscoventry.com/] 📸 @tommysrestaurant [https://www.instagram.com/tommysrestaurant] Cindy’s Art🎨 @paradise_collages [https://www.instagram.com/paradise_collages] Thank you for your kind attention today! I am Christine George and this is Excellence in Customer Engagement. 📩 christine@cgexcellencetraining.com

Intrinsic Servant Leadership

Conversation with Angela Lavrisiuk expressing the true nature of intrinsic servant leadership on all levels of human existence. Insights on Servant Leadership and Customer Service Introduction to Servant Leadership Definition: Servant leadership emphasizes serving others and prioritizing their needs above one's own. It fosters a culture of support and positivity in the workplace. Key Figure: Angela Lavrisiuk, a servant leader at Dollar Tree, exemplifies these principles through her daily interactions and commitment to customer service. Personal Experiences and Influences Early Experiences: Angela's first memory of customer service was at Kmart, where a kind employee helped her without judgment, igniting her interest in customer service. Core Beliefs: The "Golden Rule" of treating others as you wish to be treated is a foundational principle for Angela's approach to service. Impact of Positive Customer Interactions Customer Experience: Positive interactions can significantly enhance customer loyalty. Angela believes that a good experience can turn a store into a favorite place. Role of Positivity: Maintaining a positive demeanor, even in challenging situations, is crucial for effective customer service. Challenges in Retail Facing Adversity: Angela discusses the difficulties of staying motivated during peak seasons and the importance of supportive coworkers in overcoming challenges. Coping Mechanisms: Humor and camaraderie with coworkers help Angela maintain a positive outlook despite the stresses of retail work. Servant Leadership in Action Driving Force: Angela's commitment to making her store the best it can be motivates her to provide exemplary service, which is reflected in customer feedback. Cultural Impact: The supportive work culture at Dollar Tree plays a significant role in Angela's ability to deliver exceptional service. Personal Growth and Future Aspirations Career Development: Angela aims to expand her small business, Skittish Boutique, and integrate her customer service skills with her passion for photography. Role Models: Angela credits her mother and former managers for inspiring her servant leadership journey. Conclusion Gratification in Service: The most rewarding aspect of Angela's role is the ability to bring joy to others, reinforcing the reciprocal nature of positive energy in customer service. Social Media Presence: Angela promotes her craft business on platforms like Facebook and Etsy, showcasing her handmade goods. Visit Angela's Etsy Shop. https://www.etsy.com/shop/SkittishBoutique [https://www.etsy.com/shop/SkittishBoutique] Thank you for listening! Passionate about Customer Service since the age of five - when my Dad, "Big Gus", told me that my only job in our family diner was to make sure that every customer was smiling. :) Today, my Podcast Interviews elevate Servant Leaders who deliver excellence in the everyday trenches of Customer Service. These conversations not only showcase their high standards, but also the authentic, humble nature, that drives them to serve with purpose - day in and day out. CG Excellence Training equips teams with personalized development and mission-aligned training. We uncover the unique strengths of each team member and help create cultures where staff feel seen, supported and inspired to deliver excellence - leading to stronger staff engagement and lasting client retention. If you’re passionate about the fine art of customer service, please subscribe, like and share this episode with your friends, family, and colleagues. With Love and gratitude, Christine George CG Excellence Training Aligning Servant Leaders with the Corporate Mission Staff and Client Retention christine@cgexcellence.net