Journeys Profile Podcast

Episode 16: Joseph Marinelli, President & CEO of Visit Savannah

Ahead of Journeys North America 2026 [https://www.journeys.global/events/journeys-north-america-2026] to Savannah, Georgia, we sat down with Visit Savannah's [http://visitsavannah.com/] President & CEO, Joseph Marinelli [https://www.linkedin.com/in/joseph-marinelli-1a502b28/]. Joseph looks ahead to our visit and shares what makes Savannah so distinctive - from its 23 historic squares and walkable layout to its boutique hotels, culinary evolution and renowned Southern hospitality. We also hear about the city's distinctive approach to Haunted Hotel [https://visitsavannah.com/haunted-hotels] tourism! As always, we ask Joseph to tell us about his own personal travel favourites, including New York's The Plaza Hotel [https://www.fairmont.com/en/hotels/new-york-city/the-plaza.html] and the stunning Amalfi Coast [https://www.italia.it/en/campania/things-to-do/the-amalfi-coast]. Chapters: * 00:00 - Introduction to the podcast and guest Joseph Marinelli * 02:58 - Background: Joseph’s role and Savannah’s anniversary celebration * 04:25 - What makes Savannah a must-visit destination for travelers * 06:24 - Savannah’s evolution: from traditional hotels to boutique experiences * 08:31 - Visitor profiles and marketing strategies targeting women and families * 10:06 - Savannah’s haunted legends and storytelling traditions * 12:20 - Engaging international travelers and fostering hospitality * 14:32 - Insider tips: walkability, weather, and local favorites * 16:24 - Unique experiences: port ships and city squares * 18:56 - Memorable activities for visitors and local surprises * 25:54 - Joseph’s personal undiscovered gem: New York City and local museums * 29:16 - Favorite hotels and city comparisons: Savannah versus New York * 32:51 - Heritage, favorite Italian destinations, and personal travel dreams * 33:32 - Closing thoughts and upcoming journeys to Savannah Links: * Visit Savannah [https://www.visitsavannah.com/] * Leopold's Ice Cream [https://www.leopoldsicecream.com/] * Broadmoor Resort in Colorado Springs [https://www.broadmoor.com/]

Episode 15: Bardia Torabi, General Manager of 7Pines Ibiza

In this episode, we meet Bardia Torabi [https://www.linkedin.com/in/bardia-torabi-63157a3b/], General Manager of 7Pines Ibiza [https://7pines-ibiza.com/en/home]. Bardia shares his extensive journey in the hospitality industry, detailing his experiences and insights into luxury hotel management. He discusses the unique offerings of 7Pines and, in particular, 7Pines Ibiza - including the diverse customer profile, and the importance of creating memorable experiences for clients. He emphasises the importance of creating inclusive team cultures and we loved his "Hotel Mama" culture-building approach. As always, we finish the episode with Bardia's personal travel insights - including his favourite hotel, favourite city and his perfect vacation. Find out more about 7Pines at www.7pines.com [https://7pines.com/] and visit 7Pines Ibiza at 7pines-ibiza.com [https://7pines-ibiza.com/]. Chapters * 00:00 Introduction to Bardia Torabi and 7Pines Ibiza * 01:42 Bardia's Journey in Hospitality * 03:00 Overview of 7Pines Ibiza * 05:19 Customer Profile and Experience * 07:23 Differentiating Luxury Experiences * 08:20 Engaging with Travel Buyers * 10:19 Insider Tips for Guests * 11:58 Memorable Customer Experiences * 13:46 Creating a Team Culture * 15:55 Understanding Customer Needs * 17:36 Encouraging Employee Initiative * 20:33 Message to Travel Buyers * 22:05 Engagement with Travel Agents * 23:19 Undiscovered Travel Gems * 24:46 Favorite Hotels and Experiences * 26:54 Favorite Cities to Visit * 27:46 Perfect Vacation Plans

Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts

In this episode, we're talking with Marcello Mangia [https://it.linkedin.com/in/marcello-mangia], CEO and President of Mangia Resorts [https://www.mangias.com/]. Marcello shares insights into the evolution of his family business, the impact of COVID-19 on the hospitality industry, and the changing definition of luxury in travel. He emphasises the importance of authenticity in guest experiences and the company's commitment to training staff to provide exceptional service. Marcello also discusses the unique offerings of Mangia Resorts, including culinary experiences and the company's mission to create memorable vacations for guests. Chapters * 00:00 Introduction to Marcello Mangia and Mangia Resorts * 01:32 Marcello's Journey in the Travel Industry * 04:30 Transformations Post-COVID and Company Growth * 10:05 Redefining Luxury in Hospitality * 15:28 Training for Authentic Hospitality Experiences * 19:57 Showcasing Mangia Resorts' Unique Offerings * 26:33 Engaging with Travel Buyers and Agents * 32:06 Demand Trends in the Travel Market * 34:08 Message to Travel Agents and Buyers * 36:26 Personal Travel Experiences and Insights Takeaways * Marcello Mangia is the CEO of Mangia Resorts, a family business founded in 1973. * The company has transformed from a small travel agency to a major player in the hospitality industry. * Post-COVID, the company has grown significantly, becoming five times larger than before. * Luxury in hospitality is evolving, focusing more on authentic experiences rather than just hardware. * Training staff to provide authentic and memorable experiences is a key focus for Mangia Resorts. * The company is investing heavily in upgrading its hotels to five-star standards. * Culinary experiences are a significant part of the guest experience at Mangia Resorts. * The demand for travel is changing, with a longer season and evolving customer preferences. * Marcello emphasizes the importance of creating memories for guests during their vacations. * The company's motto is to deliver happiness and great value to customers.

Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective

In this episode, Kelly Forbes [https://uk.linkedin.com/in/travel-kelly-forbes], founder of the A'ARU Collective [https://www.aarucollective.com/], shares her extensive background in luxury travel, her transition into hotel sales, and the inspiration behind her company. A'ARU focuses on curating sustainable luxury travel experiences that prioritise meaningful connections and authentic local interactions. Kelly discusses the evolving expectations of luxury travellers, the importance of sustainability in the industry, and how A'ARU aims to bridge the gap between luxury and responsible travel. She emphasises the need for hotels to align their values with those of their customers and the growing demand for experiences that foster connection and well-being. Takeaways * Kelly Forbes has 25 years of experience in luxury travel. * A'ARU Collective was inspired by the need for sustainable luxury experiences. * The importance of building relationships with customers post-booking. * Luxury travel is evolving to focus on meaningful experiences. * Sustainability in travel is about more than just certifications. * Travelers are increasingly seeking authentic local interactions. * The demand for multi-generational travel experiences is growing. * Customers want to align their values with the hotels they choose. * A'ARU aims to provide a concierge experience that enhances travel. * Mental health and well-being are becoming key factors in travel choices. Chapters * 00:00 Introduction to Kelly and the A'ARU Collective * 02:44 Transitioning to Hotel Sales and Representation * 07:38 Understanding the Concept of Sustainable Luxury * 13:17 A'ARU Collective's Unique Offerings * 18:45 Inspiring Stories of Sustainability in Hospitality * 23:05 The Evolving Landscape of Travel Consumption * 27:21 Understanding the Educated Indulger * 30:37 The Rise of Multi-Generational Travel Find out more and connect with Kelly via her LinkedIn profile [https://uk.linkedin.com/in/travel-kelly-forbes].

Episode 12: Journeys Masterclass with Steve Endacott

In this Journeys Masterclass, Steve Endacott [https://www.steveendacott.co.uk/] discusses the intersection of disruption, innovation, and luxury travel, emphasising the transformative impact of AI on the industry. He shares his personal journey in travel, the importance of adapting to technological advancements, and practical steps for luxury operators to enhance customer experience. Steve also explores the future expectations of ultra-high net worth clients and the evolving landscape of SEO in the age of AI, concluding with insights on the necessity of building the right teams for success in the travel sector. Links: * Neural River [https://www.neuralriver.ai/] * AI Steve [https://www.ai-steve.co.uk/] * Life's Echo [https://lifesecho.co.uk/] Chapters: * 00:00 Introduction to Disruption in Luxury Travel * 00:23 Steve Endacott's Journey in the Travel Industry * 03:53 The Impact of AI on Luxury Travel * 10:29 AI as a Co-Pilot in Travel Services * 16:19 Consultancy Insights for Luxury Operators * 22:17 The Future of High-End Travel and SEO Challenges * 28:27 The Role of AI in Personal Legacy * 31:16 Consultancy and Innovation in Business * 33:35 Embracing New Technologies * 36:35 Advice for Entrepreneurs in Luxury Travel * 39:01 Navigating Disruption and Change Takeaways: * AI is set to revolutionise the travel industry, impacting customer service and operational efficiency. * Luxury travel operators must evolve with technology or risk becoming obsolete. * Consultancy can provide valuable insights for luxury operators looking to integrate AI. * The future of customer experience will involve AI as a co-pilot, enhancing service availability and personalisation. * SEO is changing, and businesses must adapt to new AI-driven search technologies. * Ultra high net worth clients will expect seamless, personalised service powered by AI. * Building a strong team is crucial for entrepreneurs in the luxury travel sector. * Disruption in the travel industry is both exciting and a potential threat to traditional business models. * The balance between human interaction and AI assistance is key in luxury travel.