Suretek Podcast Channel

In this interview Suretek’s managing director Glenn Smith talks about the disruptive nature of monitoring temperature alarms and how monitoring stations prefer to avoid them mainly because of the high ongoing costs in terms of operator time and telephone calls.Glenn touches on the early days of his career in managing a monitoring station and how that experience eventually led him to working out a solution for monitoring temperature alarms that drastically reduces operator time and telephone calls by over 90% and ensure monitoring stations can earn good revenue every month.

The iView (Instant View) module is included free-of-charge within CAMS 9 and gives monitoring centers instant connection to an unlimited number of security cameras and systems. iView is compatible with all major makes and models of DVRs/NVRs, offering an array of customisable layout templates for easy viewing and access.

Interviewee: Operations manager Tim Huntley from Statewide Monitoring Services has over 20 years experience with ADSW and monitoring center operations.Content: In this brief interview Tim outlines why Statewide moved away from ADSW and how they prepared to ensure a seamless migration. Tim also provides salient advice to monitoring center business owners.

Managed polling ensures the alarm monitoring centre is always informed whether your alarm devices are working correctly or not, while reducing false poll fails to less than 1%. In this episode we delve into the stark differences between managed vs. unmanaged polling, and the direct impact they have on both the monitoring centre and the client site.

The NBN rollout is impacting alarm monitoring centres with many experiencing alarm delivery failure and increased call costs in some instances. In this episode we discuss how the NBN network is impacting the alarm monitoring industry in Australia and what you can do to prepare in advance for a smoother transition.