Tell Us WHY

Episode 15: Walking in Your World with Hugh Tappan

In this episode of Tell Us Why, hosts Jen Wright and Beth Morgan sit down with Hugh Tappan, South Atlantic Division President at HCA Healthcare and 2026 South Carolina Hospital Association Board Chair, to explore an initiative designed to change how leaders connect with frontline teams: A Walk in Your World. Moving beyond traditional town halls and routine executive rounding, Tappan explains what it really means to listen by experience. By stepping out of the boardroom and spending time alongside clinicians, often in scrubs and bright orange tennis shoes to match the HCA brand, leaders set aside reports and assumptions to better understand the challenges, demands, and meaningful moments that shape a caregiver’s day. Drawing from his own non-clinical path to leadership, Tappan shares why curiosity is one of the most important traits a leader can have and how closing the gap between administrators and staff can lead to stronger culture and real operational improvement. Featured Guest: Hugh Tappan is the South Atlantic Division President for HCA Healthcare, a role he has held since January 2015. The division includes 12 hospitals and more than 200 care sites across Northeast Florida, Georgia, and South Carolina. Prior to this role, Tappan served as CEO of HCA’s Wesley Medical Center in Wichita, Kansas. Moving past the push-communication style of traditional town halls and the drive-by experience standard executive rounding, Tappan unpacks the mechanics of true experiential listening. By stepping out of the boardroom and spending hours shadowing clinicians—often arriving in scrubs and matching tennis shoes—executives set aside dashboard metrics and preconceived notions to grapple with the friction, fatigue, and triumphs that define a caregiver's daily shift. Drawing from his own unconventional, non-clinical path to the C-suite, Tappan shares why genuine curiosity is a leader's most valuable tool and how closing the physical gap between administrators and staff can drive meaningful cultural and operational change. Featured Guest: Hugh Tappan is a Division President with HCA Healthcare, overseeing the South Atlantic Division. Tappan was appointed President of HCA’s South Atlantic Division in January 2015. The South Atlantic Division includes 12 hospitals and more than 200 care sites across Northeast Florida, Georgia, and South Carolina. Prior to this role, Tappan served as Chief Executive Officer of HCA’s Wesley Medical Center in Wichita, Kansas.

Episode 14: Bridging Generations with Dr. Melissa Furman

The modern healthcare workplace is no longer a monolith. For the first time in history, five distinct generations—from the Silent Generation to Gen Z—are operating under one roof, with Gen Alpha already appearing on the horizon. This isn't just a demographic curiosity; it is a profound management challenge that requires leaders to rethink everything from digital communication to the very definition of professional "fairness." In this episode of Tell Us Why, hosts Jen Wright and Beth Morgan sit down with Dr. Melissa Furman to unpack these complex dynamics. Moving beyond tired clichés about "participation trophies" or "stiff upper lips," the conversation treats generational cohorts as distinct cultures that require intentional translation. KEY TAKEAWAYS: * The Multi-Generational Map: Understanding the unique values and historical contexts of five different eras of workers. * Communication as Translation: Why a "simple" email can be interpreted in radically different ways across age groups. * Redefining Fairness: How leadership must evolve to meet diverse expectations of work-life balance and professional growth. * Beyond the Stereotypes: Moving from generational friction to collaborative synergy in high-stakes environments. Whether you are a veteran administrator or a new clinician, this episode provides a roadmap for leading with empathy and precision in the most diverse workforce we've ever seen.

Episode 13: MUSC Health’s Systemic Transformation on Workforce Wellbeing

In the latest episode of "Tell Us WHY," hosts Emily O'Sullivan and Jen Wright talk with Dr. Whitney Marvin and Dr. Alyssa Rheingold of MUSC Health about their health system’s transformative journey on improving healthcare workforce wellbeing. The quartet, having worked together through a recent grant from The Duke Endowment on these issues, primarily focuses on the importance of moving beyond wellness perks to foster real, systemic changes that address the root causes of workforce distress. The conversation also touches on personal motivations and experiences, comprehensive listening strategies, and the significance of leadership in fostering a supportive organizational culture. This will be the final episode of Tell Me WHY to feature Emily, who will be taking on a new role at Spartanburg Regional Healthcare. We wish her the very best!

Episode 12: Transformative Leadership with Joshua Trout

In this episode of Tell Me WHY, we sit down with Joshua Trout, Chief Executive Officer of Encompass Health Rehabilitation Hospital of Greenville. A mission-driven healthcare executive, Joshua has built his career on fostering culture-driven leadership and creating environments where caregivers and patients alike can thrive. As CEO, he led the development of the Greenville hospital from the ground up—both structurally and culturally—earning recognition for building high-performing teams and empowering leaders to deliver meaningful results. Joshua is also the author of Transformative Leadership, a compelling book that blends personal experiences with professional insights to show how vulnerability, empathy, and authenticity can redefine leadership. In his writing, Joshua emphasizes that true leadership is not about authority alone, but about humility, openness, and the courage to lead with compassion. His book has been praised for offering practical tools to help leaders build trust, strengthen collaboration, and inspire organizational transformation. In this conversation, Joshua highlights the importance of creating safe and supportive environments for caregivers, recognizing that their emotional well-being directly impacts patient care. He discusses the challenges caregivers face daily—balancing compassion with professional demands—and underscores why healthcare organizations must encourage openness, empathy, and understanding. To learn more about Joshua's book and other pursuits, go to joshuaptrout.com [http://joshuaptrout.com].

Episode 11: The Role of Contingent Labor w/ Qualivis

In this episode of “Tell Me Why,” hosts Emily O'Sullivan and Jen Wright discuss the role of contingent labor in the healthcare workforce with Mindy Milligan, regional vice president of program management for Qualivis. They explore common myths about travel nurses, the impact of AI on workforce management, and the importance of diversifying staffing solutions. Mindy shares insights on converting travelers to permanent staff, the benefits of internal agency float, and offers advice for healthcare leaders on effectively integrating contingent labor into their staffing strategies.