The NOLN Podcast

Driving Higher Repair Orders with Preventive Maintenance Services

Increasing average repair orders starts with consistency, communication, and preparation. In this episode of the NOLN Podcast, Matt Shaw, vice president of sales at Mighty Auto Parts, discusses how thorough inspections, faster advisor communication and well-managed inventory programs can help shops identify more service opportunities, improve close rates and create a better customer experience with every vehicle visit.

Feature Read: Package Deals Keep Customers Coming Back

Oil Express, a 44-year-old business 20 miles north of downtown Cincinnati in West Chester, Ohio, has emphasized customer-oriented service packages tailored to working-class drivers, including discounts on oil changes, filters, and fluid services to increase revenue. District Manager Robert Gallatin recently shared with NOLN the five straightforward considerations Oil Express works from to craft its package deals. This article [https://www.noln.net/running-a-shop/financeoperations/article/55370659/package-deals-keep-customers-coming-back] was published on NOLN.net on April 21, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

Feature Read: Online Scheduling Opens Shop to New Business

Adam Miller, owner of four Grease Monkey franchise locations in Washington state, explains how implementing an online scheduling system has helped attract new customers to his stores. Miller explains how customers book appointments online, how his Grease Monkey shops balance wait times for drive-up customers vs. those who scheduled in advance, and lessons he has learned after a year of offering the online option. This article [https://www.noln.net/running-a-shop/techtools/article/55357286/online-scheduling-opens-shop-to-new-business] was published on NOLN.net on Feb. 21, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

Proactive Engagement Boosts Customer Retention (with Adam Alfia and Scott Rider)

As AI-driven search engines increasingly aggregate reviews, proactive online reputation management is a critical tool for quick lube shops of all sizes. Adam Alfia, founder and managing director of Real Time Feedback, and Scott Rider, founder and CEO of the Rider Group, join the NOLN Podcast to explain how a proactive engagement strategy can boost retention, improve online ratings, and ultimately drive more revenue for your shop.  ***  Subscribe to The NOLN Podcast on your platform of choice:   Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692]  iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/]  Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]

Feature Read: Secure the Service Bay

Cybersecurity leaders explain why smaller, independent automotive shops can be prime targets for hackers. They also offer practical advice for protecting sensitive information, including customer and financial data, and developing an incident response plan that can prevent an attack from destroying a business. This article [https://www.noln.net/running-a-shop/techtools/article/55362149/data-breach-in-the-bay] was published on NOLN.net on March 9, 2026. *** Subscribe to The NOLN Podcast on your platform of choice:  * Apple Podcasts [https://podcasts.apple.com/us/podcast/the-noln-podcast/id1493208692] * iHeart Radio [https://www.iheart.com/podcast/269-the-noln-podcast-80189368/] * Spotify [https://open.spotify.com/show/2dNQOivKRx93W84NP0bKHm]