S01.E06 The First Five Minutes: Making or Breaking Rapport
The first five minutes of any counseling conversation determine whether someone will trust you, open up, and actually hear what you have to say. In this episode, Dr. Flood teaches you how to build rapport quickly, set the right tone, and create safety before diving into problems.
You'll learn how to set up your physical environment for vulnerability, greet people in ways that communicate warmth and competence, gather information without interrogating, and use reflective listening to help people feel truly heard. Plus, practical strategies for slowing down those critical opening moments in counseling sessions, hospital visits, conflict situations, and everyday pastoral conversations.
This week's "Name That Pattern" introduces the Fawn Response, which is when people respond to threat by people-pleasing and becoming overly accommodating to avoid conflict. Learn to recognize this pattern in those you counsel (and possibly yourself) and how to create spaces where people can be honest instead of performing.
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