07. Response-Ability in Action: How Self-Aware Leaders Build Stronger Cultures with Diana Lowe

14. Why Change Fails: Dr. Rachel Boehm on the Psychology Leaders Often Miss

One of the hardest things leaders have to do is communicate change effectively to their teams.  I invited Dr. Rachel Boehm today to help me uncover the key reasons why it can be such a struggle to get everyone on the same page when changes are coming. Dr. Boehm is an expert in organizational psychology and in our conversation, we unpack what might be going on with your people when announcements fall flat or motivation flags, and most importantly, what you can do to better prepare for these conversations and guide your people through organizational change more successfully.  Dr. Rachel Boehm changes how leaders and teams thrive through chaos with customized Science-Backed, People-Proven® strategies. She holds a PhD in organizational psychology and a board certification with the National Center for Health & Wellness Coaching. RB Strategies exists to help small businesses stay in business by giving leaders and employees the skills they need to perform at their best in a high-stakes, deadline-driven, VUCA world through one-on-one and group strategic advisory and coaching.  Listen to the full episode to hear: * Why good change initiatives often fail. * How leaders unintentionally create resistance to change. * What psychological safety really means and what it doesn't. * Why motivation is fleeting and what leaders can do instead. * A simple framework for communicating change more effectively. Mentioned: * Amy Edmondson | Psychological Safety [https://amycedmondson.com/psychological-safety/] Learn More About Dr. Rachel Boehm: * RB Strategies [https://www.rachelboehm.com/] * https://substack.com/@drrachelboehm [https://substack.com/@drrachelboehm] * Connect on LinkedIn [https://www.linkedin.com/company/98546333] Learn More About Heather Smith: * Talent Elevated [https://www.talentelevated.org]

13. What Makes a Business Truly Valuable? Angie Scheribel on Culture, Retention, and Legacy

What makes a business valuable? Many owners assume it's revenue, growth, or years in operation. But according to business broker and M&A advisor Angie Scheribel, the factors that drive business value are often the same factors that create a healthier, stronger company in the first place. In this episode, I sit down with Angie to explore what buyers actually look for when evaluating a business, why owner dependency can dramatically impact value, and how culture, retention, leadership, and systems all contribute to a company's long-term worth. Angie also shares a few stories about businesses that had real heart–and one that didn’t–and how that impacted their ability to sell. Angie Scheribel combines strategic mergers and acquisitions experience, an MBA, and bilingual fluency to help business owners across industries plan and execute successful exits. Known for her empathy and disciplined process, she consistently drives strong outcomes for her clients. Whether you're planning to sell your business someday or simply want to build a company that can thrive beyond you, this conversation offers a fresh perspective on what makes a business truly valuable. Listen to the full episode to hear: * What buyers really look for when evaluating a business * How culture and employee retention affect business value * The hidden risks of owner dependency * Why every business owner should think about building a sellable business even if they never plan to sell * How legacy-minded leaders create companies that can thrive long after they're gone Learn More About Angie Scheribel: * Transworld Business Advisors of Colorado [https://www.tworld.com/locations/colorado/prospere] * Connect on LinkedIn [https://www.linkedin.com/in/angiescheribel/] Learn More About Heather Smith: * Talent Elevated [https://www.talentelevated.org] Resources: Drive: The Surprising Truth About What Motivates Us, Daniel H. Pink [https://bookshop.org/p/books/drive-the-surprising-truth-about-what-motivates-us-daniel-h-pink/330d4157d10f631c]

12. Serving People to Serve the Purpose: Dave Kuhnert’s Approach to Leadership and Accountability

A lot of leaders know they want and need to develop a company culture, but they struggle with where to start. Dave Kuhnert reminds us that competence builds confidence and that clarity is the foundation of competence. In our conversation, we talk about how having clarity of your purpose and values and then bringing that clarity about who we are, what we value, and how that shows up day-to-day work to your team is what really sets the foundation for culture. We talk about how Dave didn’t become a leader overnight, but developed those skills over decades through repetition, responsibility, and experience. And we also get into servant leadership, which can be a tricky concept to put into practice, and what that actually looks like day to day and when things get tough. Because, as Dave says, servant leadership is not just about handing out candy and being “nice.”  Dave Kuhnert served in the Army Infantry for 23 years, where he served at every level of leadership. He retired in 2011 as a Command Sergeant Major.  He subsequently joined CrownQuest Operating in Midland, TX. The culture he helped create there was critical in taking the company from $500 million to $12 Billion in thirteen years. Dave currently works as a leadership and business coach with numerous for-profit and not-for-profit organizations. His book, Servant Leadership, and training materials are used by numerous organizations around the world. Listen to the full episode to hear: * How repetition and progressive responsibility built Dave’s competence and confidence as a leader over the course of his military service * Why effectively building culture starts with clarity and unity of purpose * How incentivization structures can help or hurt * The mental models that help people implement what they’ve learned * Why servant leadership often gets more challenging as organizations grow  Learn More About Dave Kuhnert: * Servant Leadership Coaching: https://www.servantleadershipcoaching.com [https://www.servantleadershipcoaching.com] * Connect on LinkedIn: https://www.linkedin.com/in/david-kuhnert-22952b1b/ [https://www.linkedin.com/in/david-kuhnert-22952b1b/] * Servant Leadership: Influencing Others to Get THERE by Leading a Transformational Life: https://bookshop.org/p/books/servant-leadership-dave-kuhnert/e710d2cb13ff6c1b [https://bookshop.org/p/books/servant-leadership-dave-kuhnert/e710d2cb13ff6c1b] Learn More About Heather Smith: * Talent Elevated: https://www.talentelevated.org [https://www.talentelevated.org]

11. Culture Under Pressure: Dr. Amy Thompson on How to Lead When Everything Feels Too Hard

Taking on a leadership role is hard. There are days when the mountain just feels too high, the problems too complex, and you’re not sure if you can keep going. Dr. Amy Thompson has keenly felt those moments of uncertainty over the last decade or so as she has moved from practicing pediatrician to her current role as CEO of Covenant Health.. I’ve been fortunate enough to work alongside her, and she is one of the most grounded and thoughtful leaders I’ve known. In our conversation, we talk about how she brings purpose and intention to her work, what it means to mentor well and invest in senior leadership, the real secret sauce of successful organizations, and the quiet signs that culture is breaking down. If you’ve ever wondered if you really have what it takes to lead, this episode will give you practical advice for carrying the weight as well as a renewed sense of what’s possible, even in the hardest seasons. Dr. Amy Thompson M.D. F.A.A.P has been part of Covenant Health since 2009 when she began with Covenant as the Chief of the Division of Inpatient Medicine at Covenant Children’s Hospital. She still holds this important title as well as becoming the CEO for Covenant Children’s Hospital in 2016, and later the Chief Executive for Covenant Health Lubbock Service Area in 2022. Dr. Thompson serves on the American Board of Pediatrics and has received numerous awards and honors throughout her education and career. She is a member of the American Academy of Pediatrics, Society of Hospital Medicine, Academic Pediatrics Association, and AAP Section on Hospital Medicine. She serves on the Medical Executive Committee for Covenant Children’s Hospital and the Quality Review Committee for Covenant Children’s Hospital. Listen to the full episode to hear: * The keys  to her leadership development  * How Covenant Health fosters deeper connections to their mission and values for everyone * The importance of pausing to acknowledge what’s working during challenging times * How breakdowns in communication signal an eroding culture and what leaders can do to help reopen the channels * Why team leaders are the key to making people feel connected to their organization   Learn More About Dr. Amy Thompson and Covenant Health: * Covenant Health [http://www.covenanthealth.org] Learn More About Heather Smith: * Talent Elevated [https://www.talentelevated.org]

10. From Inside Out: How Jamie Gier Links Culture, Brand, and Business Growth

Have you ever looked at your customer experience metrics and thought, something feels off, but you can’t quite put your finger on why? Or maybe you’re trying to hire and compete for talent, and it feels like other companies just have more pull, even when you know your company offers something special. Here’s the hard truth: Your employer brand isn’t what you say it is. It’s what your employees prove it is, every single day. And if there’s a gap between the promise and the proof? Your customers feel it. Today’s conversation is about real decisions leaders make every day — during growth, during change, and especially during uncertainty. Culture isn’t a “soft” thing or a nice-to-have, it’s a core part of your brand and it’s a business driver. My guest, award-winning CMO Jamie Gier, has seen firsthand how culture and brand either accelerate growth, or quietly erode it. We talk about why your employees are actually your most credible marketers, how  to spot culture breakdowns before they show up in your numbers, and what it really takes to build a brand that attracts and retains the right people, even if you're not the biggest name in your market. Jamie Gier is a growth-focused marketing executive with extensive experience igniting go-to-market engines for some of the world’s leading and emerging brands—from VC- and PE-backed companies to Fortune 500 enterprises—with a focus on healthcare and education. Her expertise spans brand strategy, demand generation, corporate communications, and customer advocacy, and she is known for repositioning brands to increase equity and loyalty. Most recently, she served as Chief Marketing Officer at DexCare, and previously held executive marketing leadership roles at GE Healthcare, Microsoft Health Solutions Group, Ceros, and DreamBox Learning. She is also a founding member of CMO Huddles, a peer group of senior marketing leaders. Listen to the full episode to hear: * Why external brand messaging and internal company culture need to be in alignment for successful growth * The customer metrics that indicate an employer brand and culture that are out of sync * How to start building an intentional culture that has buy-in and support from all areas of a company * The importance of emotional equity and clear communication during periods of change * How a strong employer brand and mission make smaller companies more competitive against industry giants * Why every executive needs to take ownership of culture, not just HR or the CEO Learn More About Jamie Gier: * Website: http://www.jamiegier.com [http://www.jamiegier.com] * Connect with Jamie on LinkedIn: https://www.linkedin.com/in/jamie-gier/ [https://www.linkedin.com/in/jamie-gier/] Learn More About Heather Smith: * Talent Elevated: https://www.talentelevated.org [https://www.talentelevated.org]