The Berlitz Language & Culture Podcast

Episode 3: The Language Advantage: Multilingual Teams & Customer Success

13 min · 16. Juli 2025
Episode Episode 3: The Language Advantage: Multilingual Teams & Customer Success Cover

Beschreibung

In this episode, we sit down with Jack Sinclair, a seasoned leader in international team management and language training, to explore the power of multilingual communication in business process outsourcing (BPO) and customer retention.  Jack shares why having language-skilled staff isn’t just a bonus—it’s a strategic asset, especially when employees shift roles or when cultural sensitivity becomes critical. From hiring diverse assessors to handling tough customer conversations through active listening, he dives into the subtle yet essential communication practices that make a lasting impact.  You'll also hear fascinating insights on regional and generational communication styles, including how to approach conversations with children and adapt to slower-paced dialogues in the South.  Whether you lead a global team or work on the front lines of customer service, this episode will change how you think about language, culture, and connection.

Kommentare

0

Sei die erste Person, die kommentiert

Melde dich jetzt an und werde Teil der The Berlitz Language & Culture Podcast-Community!

Loslegen

2 Monate für 1 €

Dann 4,99 € / Monat · Jederzeit kündbar.

  • Podcasts nur bei Podimo
  • 20 Stunden Hörbücher / Monat
  • Alle kostenlosen Podcasts

Alle Folgen

10 Folgen

Episode Episode 6: Collaboration Across Borders: Lessons from France and the US Cover

Episode 6: Collaboration Across Borders: Lessons from France and the US

In Episode 6 of the Berlitz Language & Culture Podcast, host Louisa Ajami sits down with intercultural experts Julia Gaspar Bates and Sylvie Day to explore how French and American professionals can collaborate effectively across borders.  Julia and Sylvie share stories from their joint book project, highlighting the nuances of teamwork, communication styles, and cultural norms.   Whether you work in multicultural teams, lead international projects, or are simply curious about cultural competence, this episode offers practical insights and real-world examples for improving collaboration across borders.  Tune in to discover actionable tips for collaborating effectively across borders and strengthening your intercultural skills.

25. März 202620 min
Episode Episode 5: Cultural Competence at Work: From Self-Awareness to Better Outcomes. Cover

Episode 5: Cultural Competence at Work: From Self-Awareness to Better Outcomes.

In Episode 5 of The Berlitz Language & Culture Podcast, host Louisa Ajami speaks with Donika Jones, a public health practitioner, business strategist, and stakeholder engagement specialist, about why cultural competence is essential in today’s global and diverse workplaces.  Donika shares practical insights on cross-cultural awareness, inclusive program design, and effective stakeholder engagement. From examining our own cultural lenses to building responsive, people-centered strategies, this episode explores how humility, collaboration, and integrated thinking can lead to stronger programs and better business outcomes.  Whether you work in public health, business, leadership, or global teams, this conversation offers actionable takeaways on designing and leading with culture at the center.  Tune in to explore key themes including cultural competence, cross-cultural communication, inclusive leadership, stakeholder engagement, and designing programs with culture at the center.

18. Dez. 202521 min