Gratis podcast
CX Passport
Podcast af Rick Denton
đLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. đŹSubscribe here and on YouTube youtube.com/@cxpassportđşď¸CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.đ§łHosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether itâs the one less traveled or the one on everyoneâs summer trip list. Rick serves as the Managing Principal for EX4CX - Execution for Customer Experience and believes the best meals are served outside and require a passport. If you like CX Passport, I have 3 quick requests:â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassportâ
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.comâ
Accelerate business growthđ by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportđąď¸Sign up at www.cxpassport.com and never miss an episodeWant more great Customer Experience? Visit www.ex4cx.com to learn how EX4CX enables companies to achieve Customer Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. Music: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.Â
Denne podcast er gratis at lytte pĂĽ alle podcastafspillere og Podimo-appen uden abonnement.
Alle episoder
185 episoderThe one with the CX nervous system - Jameson McFarland E185
đ¤đď¸This monthâs CX #OpenToWork seeker in âThe one with the CX nervous systemâ with Jameson McFarland in CX Passport Episode 185đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
1:55 Jameson's Draw to Customer Experience
6:30 Creating Effective Customer ExperiencesÂ
12:21 Impact of CX on Business Results
16:26 1st Class Lounge
23:40 Challenges in CX and Future Opportunities
29:28 Contact Information and closing
If you like CX Passport, I have 3 quick requests:
â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport]
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/]
â
Bring đď¸đŹCX Passport Live to your event www.cxpassportlive.com [http://www.cxpassportlive.com]
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Jameson McFarland LinkedIn: https://www.linkedin.com/in/jameson-mcfarland/ [https://www.linkedin.com/in/jameson-mcfarland/]
08. okt. 2024 - 31 min
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
đ¤đď¸B2B is just different yâall. Itâs not what you think âThe one with yellow iron CXâ with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:06 Improving Dealer Network Experience with Customer Feedback
4:55 The Role of Phone Surveys in Customer Experience
8:00 Scalability and Digital Solutions
9:35 Factors That Engage and Disengage Customers
12:30 The Importance of Referral Activity
15:00 Beyond Scores: Insights and Actions
17:35 The Human Element in B2B Customer Experience
19:35 1st Class Lounge
24:35 The Importance of Referral Activity in B2B Marketing Â
27:00 Going Beyond Scores to Gain Customer Insights and Drive Action
29:00 The Enduring Need for Human Interaction in B2B Customer Experience
33:33 Contact info and closing
â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport]
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/]
â
Bring đď¸đŹCX Passport Live to your event www.cxpassportlive.com [https://www.cxpassportlive.com]
I'm Rick Denton and I believe the best meals are served outside and require a passport
Thank you to The Daniel Group for your sponsorship of this episode. Â
Episode resources:
Lynn email: lynndaniel@thedanielgroup.com [lynndaniel@thedanielgroup.com]
The Daniel Group: https://thedanielgroup.com/ [https://thedanielgroup.com/]
Listeners, read the EX4CX blog post on the philosophy for CX Passport sponsorship
https://www.ex4cx.com/blog
01. okt. 2024 - 35 min
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
đ¤đď¸Emotions are the heartbeat of every experience âThe one where emotions drive experiencesâ with Ariana Bucio Chief Operating Officer at BP Gurus in CX Passport Episode 183đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:15 Injecting humanity into IT Services
5:45 The human approach to the service desk
9:04 XLAs instead of SLAs (What are XLAs?)
15:45 The Mexican approach to Customer Experience
18:13 1st Class Lounge
22:52 Airbnbâs customer journey mapping lessons
27:28 How customer experience influences rest of business
30:36 Closing Remarks and Final Thoughts
If you like CX Passport, I have 3 quick requests:
â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport]
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/]
â
Accelerate business growthđ by improving customer experience www.ex4cx.com/services [http://www.ex4cx.com/services]
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Ariana LinkedIn: https://www.linkedin.com/in/aribucio/ [https://www.linkedin.com/in/aribucio/]
âReflections on XLAsâ - Mark Smiley: https://www.amazon.com/Reflections-XLA-service-experience-management/dp/B0CK45BHDY [https://www.amazon.com/Reflections-XLA-service-experience-management/dp/B0CK45BHDY]
24. sep. 2024 - 32 min
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
đ¤đď¸A quicker way to tangible results with Customer Experience âThe one with the AgileCXâ with Lauren Feehrer Founder and President of LoyaltyCraft Consulting in CX Passport Episode 182đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
3:01 Lauren's transition from software implementation to customer experience
7:18 The concept of "Agile CX" and how it can benefit organizations
11:45 Lauren's experience in the eldercare and end-of-life space
15:34 Lauren's family road trip and the lessons learned
17:32 1st Class Lounge
23:41 The importance of process and execution in customer experience
26:34 The âGrandfather inspirationâ behind Laurenâs business
28:28 How Lauren's family operates using an Agile model
31:55 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport]
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/]
â
Accelerate business growthđ by improving customer experience www.ex4cx.com/services [http://www.ex4cx.com/services]
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Lauren LinkedIn: https://www.linkedin.com/in/laurenfeehrer/ [https://www.linkedin.com/in/laurenfeehrer/]
LoyaltyCraft: https://www.loyaltycraft.com/ [https://www.loyaltycraft.com/]
17. sep. 2024 - 33 min
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
đ¤đď¸A new CX Passport country! âThe one with CX in Ghanaâ with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
1:22 The state of customer experience in Ghana and Africa
5:16 Understanding cultural and linguistic diversity in Africa
9:27 Opportunities in content management and moderation
14:06 Positioning Ghana as a long-term BPO hub
19:19 1st Class Lounge
22:34 The evolution of the BPO industry in Africa
27:41 Driving global customer experience and cultural alignment
31:29 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â
Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport [http://youtube.com/@cxpassport]
â
Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com [http://www.cxpassport.com/]
â
Accelerate business growthđ by improving customer experience www.ex4cx.com/services [http://www.ex4cx.com/services]
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Kojo LinkedIn: https://www.linkedin.com/in/kojo-hayford-a521011/ [https://www.linkedin.com/in/kojo-hayford-a521011/]
eSAL LLC Website: https://www.esalsolutions.com/ [https://www.esalsolutions.com/]
27. aug. 2024 - 33 min
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