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The Ultimate Pocket Guide to Voice AI for Telephony/Mobile Ordering

THE ULTIMATE POCKET GUIDE TO VOICE AI FOR TELEPHONY/MOBILE ORDERING Restaurants today are facing a barrage of challenges that require them to adapt with cutting-edge technologies.  More and more customers expect an Amazon-level experience, one that includes personalized shopping and lightning fast convenience, so restaurants are increasingly turning to technology to address gaps, boost profits, and enhance the customer experience. Voice AI, which has already been widely adopted in consumer goods, is one such technology used for telephony/mobile ordering that’s undergone significant investment and is now poised to make waves in the restaurant industry. Keep reading to learn everything you need to know about adopting Voice AI for your telephony/mobile ordering.  VOICE AI IS POISED TO SOLVE RESTAURANT PAIN POINTS Although every restaurant is different, there are pain points affecting the entire industry—and staffing is one of the top challenges.  For one, the turnover rate in the restaurant is astronomically high compared to other industries. For restaurants, the average employee retention is 110 days, meaning that on average, they have to replace their entire team of servers, hosts, and other customer-facing employees more than once every year!  Secondly, annual labor costs have gone up by 21%, placing further strain on staffing operations. With the cost of employee turnover averaging around $5,864 per person [https://www.qsrmagazine.com/outside-insights/how-address-todays-severe-restaurant-staffing-challenge] for a typical front-line employee, staffing can be a serious drain on operating costs. Meanwhile, 42% of customers order by phone, QSR drive-thru orders account for approximately 50-70% of all revenue, and 60% of customers will order more online than in-person. Together, these metrics point towards the untapped potential of leveraging Voice AI to streamline telephony/mobile ordering and raise profits.  HOW RESTAURANTS CAN LEVERAGE VOICE AI FOR TELEPHONY/MOBILE ORDERING While recent advancements in Siri, Alexa, and Google Assistant have made voice AI feel new and groundbreaking, the development of these capabilities has been going on since the 1990s. In the 2010s, Voice AI experienced explosive growth, with more sophisticated and reliable systems integrating into various industries and use cases. Advances in natural language processing and machine learning, combined with expansive computing power and countless voice samples that “train” AI, have made AI altogether more sophisticated and reliable. As the technology improved, restaurants who wanted to stay ahead of the competition began using Voice AI for a wide range of applications, such as taking reservations and processing payments. The pandemic accelerated the adoption of Voice AI in restaurants as many businesses sought to reduce person-to-person contact.  However, since the pandemic, restaurants have been struggling with the growing demand for to-go orders [https://www.businessinsider.com/restaurants-cant-handle-the-demands-of-to-go-orders-2021-12]. There’s never been more ways for customers to place orders, but now, many are facing a demand they can’t handle. Kitchens are taxed and when that happens, restaurants fail. That’s why Voice AI is being increasingly used to elevate the customer experience while letting restaurants assign employees to the tasks that matter most: preparing and serving great food. Here are five ways that restaurants can leverage Voice AI: 1. Drive-thru. AI can understand and interact faster than any human-to-human interaction, increasing your drive-thru speed of service.  2. Telephony. “Own the phone” by automating phone-in orders and reservations as well as handling order disputes. Best of all, the customer never gets put on hold, text interaction is easy and the unique phone # tracks repeats and preferences. 3. Digital Orders. Embed Voice AI into any computing device UI including apps, websites and kiosks. Voice AI never misses offering upsells while 65% of employees do. 4. Issue Resolution. 5% of drive thru orders create issues for customers that cause them to call the store. Voice AI handles problems, keeping employees focused on critical tasks. 5. Status. Order and seating status is easily updated via speech and text communication automations. HOW RESTAURANTS CAN USE VOICE AI TO STAND OUT FROM THEIR COMPETITORS With Voice AI, customers never have to experience the feeling of waiting in line. They can order what they want, how they want, and when they want whether that’s via drive-thru [https://voicify.com/qsr-avoids-drive-thru-congestion-by-putting-the-drive-thru-on-the-customers-device/] or in a restaurant’s mobile app [https://voicify.com/5-ways-that-a-voice-ui-drives-value-in-restaurant-mobile-apps/], all while receiving personalized recommendations and upsells.  What is perhaps most advantageous for restaurants, however, is that Voice AI allows them to create an amazing customer experience at scale. When restaurants scale with Voice AI, they can accomplish more with not incremental costs but decreasing costs! By saving money, your profits go up—and considering the staffing challenges facing restaurants and the fact that Voice AI technologies are constantly improving, it pays to be an early adopter.  CONVERSATIONAL VOICE AI: THE TECHNOLOGY THAT MAKES TELEPHONY/MOBILE ORDERING SO POWERFUL Restaurants can effectively leverage Voice AI because of its numerous capabilities, transforming the way we interact with technology to improve our daily lives. This is possible because Voice AI isn’t a single technology but several that, when combined, allows for amazing customer experiences.  In the next section, we’ll highlight key AI technologies to understand, but right now, we’ll discuss Natural Language Processing (NLP) because it’s a crucial one to driving value for restaurants. NLP is a field of AI that focuses on enabling machines to understand and interpret human language. It uses machine learning algorithms and statistical models to analyze and understand natural language data, such as text or speech. NLP can be used to perform a wide range of language-related tasks, such as language translation, sentiment analysis, and text classification.  While NLP is a broad field of AI, Conversational Voice AI is the specific application of NLP that allows humans and machines to have a spoken conversation with each other. This is the technology that supports: * Ordering * Reservations * Customer Issue Resolution * Status Updates KEY AI TECHNOLOGIES TO UNDERSTAND In addition to Natural Language Processing, there are other technologies that are important to understand. This may seem like a lot of technical information, but it’s important to develop a working knowledge of these terms: 1. Automatic Speech Recognition (ASR). This technology converts spoken words into text. ASR systems use complex algorithms to analyze and decode spoken language, converting it into written words.  2. Text-to-Speech (TTS). This technology converts text into spoken words. TTS systems use advanced algorithms to generate natural-sounding speech from written text.  3. Wake Word Detection. This technology identifies when a user is addressing a voice assistant. Wake word detection enables voice assistants to listen for specific words or phrases that signal the start of a user’s request.  4. Decision Engine Personalization. Supports personalization rules and interaction from external sources and adaptation from NLP interaction.  5. Dialog Management. This technology manages the flow of a conversation between a user and a voice assistant. Dialog management enables voice assistants to ask questions, clarify intent, and provide relevant responses based on the user’s input. 6. Natural Language Understanding (NLU) Services. NLU services are used to interpret the meaning of spoken or written text. This includes understanding the relationships of parts of text, identifying intent in a message.  7. Core Data Services and Database Technologies. These vary somewhat from standard restaurant online ordering, point-of-sale and back office systems. Although all restaurant technologies are tending to cloud architectures, modern and relevant Voice AI technologies have been born on cloud and skew heavily into more flexible and distributed technologies.  8. NoSQL Databases. NoSQL databases, such as MongoDB and Cassandra, are often used in Voice AI applications due to their ability to handle unstructured data and their high scalability.  9. Graph Databases. Graph databases are used in Voice AI applications requiring complex data relationships and recommendations, e.g., personalization and recommendation engines.  10. In-Memory Databases. In-memory databases, such as Redis and Apache Ignite, are used in voice AI applications that require fast and real-time processing of large amounts of data.  11. Integration Technologies. Superior Voice AI experiences that are interactive and deliver actionable results rely on internal system and external system data with real-time API technologies such as Webhooks and JSON. VOICIFY YOUR TELEPHONY/MOBILE ORDERING Voicify is working with some of the largest players in the restaurant industry to reimagine the food ordering experience with voice. By “voicifying” the food ordering experience for speed and accuracy, restaurants are able to increase revenue and elevate the customer experience. KEEP IN TOUCH Please subscribe to our monthly newsletter [https://campaign.voicify.com/subscribe] if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us [https://voicify.com/contact] for a no-cost, no-commitment conversation. ← Previous Post [https://voicify.com/george-carlin-aka-chat-gpt-identifies-the-7-dirty-words-of-conversational-ai/] TIME TO TALK? WE’D LOVE TO. We’re here to help and believe in the power of conversation. Let's talk! 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All rights reserved. Voicify Conversation Experience Platform™ Voicify Voice Content Management System™ [https://voicify.com/wp-content/uploads/2023/03/soc-2-150x150.png] [https://voicify.com/wp-content/uploads/2023/03/pci-logo-whitebg-01-150x150.webp] [https://voicify.com/wp-content/uploads/2023/03/iso_27001_02-150x150.png] The post The Ultimate Pocket Guide to Voice AI for Telephony/Mobile Ordering [https://voicify.com/the-ultimate-pocket-guide-to-voice-ai-for-telephony-mobile-ordering/] appeared first on Voicify [https://voicify.com].

George Carlin (aka Chat GPT) identifies the 7 dirty words of conversational AI

GEORGE CARLIN (AKA CHAT GPT) IDENTIFIES THE 7 DIRTY WORDS OF CONVERSATIONAL AI So we thought it would be fun to see how ChatGPT might act as George Carlin. So we told it: you are George Carlin, tell me the seven dirty words of conversational ai “Well, hello again, it’s George Carlin, and now we’re talking about the seven dirty words of conversational AI. You know, I’ve always had a way with words, and I’m not afraid to tackle tough topics. So, here are the seven dirty words of conversational AI: Garbage in, garbage out This phrase refers to the fact that if you put bad data into an AI system, you’ll get bad results. It’s a reminder that AI systems are only as good as the data they’re trained on. Bias AI systems can pick up biases from the data they’re trained on, and this can lead to unfair or discriminatory results. Black box This refers to the fact that many AI systems are so complex that it’s hard to understand how they’re making decisions. Overfitting This is a technical term that refers to when an AI system is too closely trained on a specific dataset, and as a result, it doesn’t generalize well to new data. Underfitting This is the opposite of overfitting. It refers to when an AI system is too generalized and doesn’t capture the nuances of the data it’s trained on. Echo chamber This is a phenomenon where AI systems can reinforce our existing biases by only showing us content that we already agree with. Privacy As AI systems become more sophisticated, there are concerns about how they’re collecting and using our personal data. We need to be mindful of the privacy implications of conversational AI.” ---------------------------------------- And in the spirit of solutions rather than challenges, here is how Voicify addresses each of the ‘7 dirty words of conversational AI.’ To combat the issue of “garbage in, garbage out,” Voicify allows data cleansing processes and algorithms to be executed by customers to ensure that the data used to train their AI models is accurate and represents the subject matter. To address the issue of bias, Voicify employs a diverse set of data and works proactively to identify and mitigate any biases in AI models. This includes using techniques like adversarial training and fairness metrics to reduce bias. To combat the issue of the “black box,” Voicfy’s user interface provides insights into how the AI models is making decisions, heavily influenced by your administration. To address the issues of overfitting and underfitting, Voicify uses techniques like regularization and hyperparameter tuning to ensure that their models are correctly calibrated and generalize well to new data. To combat the issue of the “echo chamber,” Voicify allows our customers to employ strategies to expose users to a diverse set of content and avoid reinforcing existing biases. To address the privacy issue, Voicify implements strong data privacy and security measures, including encryption and restricted access controls, to protect users’ data. Voicify is also transparent about our data collection and usage practices to provide users with control over their data. In short, when any business begins its conversational AI program choosing a platform that allows for administration for extensibility and efficacy is critical. Too many platforms box their customers into a single way of managing the solution. Voicify was built for businesses that need to be nimble and are planning to grow over time. KEEP IN TOUCH Please subscribe to our monthly newsletter [https://campaign.voicify.com/subscribe] if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us [https://voicify.com/contact] for a no-cost, no-commitment conversation. ← Previous Post [https://voicify.com/restaurants-dollar-saved-is-a-dollar-earned-with-conversational-ai/] Next Post → [https://voicify.com/the-ultimate-pocket-guide-to-voice-ai-for-telephony-mobile-ordering/] TIME TO TALK? WE’D LOVE TO. We’re here to help and believe in the power of conversation. Let's talk! [/contact/] Platform [/voicify-platform/] Channel Distribution [/voicify-platform/channel-distribution/] Global Scale [/voicify-platform/voice-apps-at-global-scale/] Headless Voice CMS [/voicify-platform/voice-app-headless-cms/] Cloud Voice CMS [/voicify-platform/voice-cms/] Voice Media Manager [/voicify-platform/voice-cms/voice-app-media-management/] Voice Personalization [/voicify-platform/personalization-with-voice-assistants/] Security & Privacy [/voicify-platform/security-privacy/] Voicify Integrations & Customization [/voicify-platform/integrating-customizing/] Voicify Modules [/voicify-platform/custom-voice-app-modules/] Supported Integrations [/voicify-platform/integrating-customizing/supported-voicify-integrations/] Voice Analytics [/voicify-platform/voice-app-analytics/] All Features [/voicify-platform/features/]   Solutions [/solutions/] For Marketers & CX Professionals [/solutions/for-marketers/] For IT & Developers [/solutions/voice-app-platform-for-developers/] Media & Advertising [/solutions/industries/media-and-advertising/] Sports & Entertainment [/solutions/industries/sports-and-entertainment/] Retail [/solutions/industries/retail/] CPG [/solutions/industries/consumer-packaged-goods/] Restaurants & Hospitality [/solutions/industries/restaurants-and-hospitality/] Travel [/solutions/industries/travel/] Government [/solutions/industries/government/] Utilities [/solutions/industries/utilities/] Healthcare [/solutions/industries/healthcare/] Financial Services [/solutions/industries/financial-services/] Higher Education [/solutions/industries/higher-education/] Resources [/resources/] Knowledge Center◹ [https://support.voicify.com/en/knowledge] Articles [/resources/articles/] Agency Partners [/resources/agency-partners/] Events [/resources/events/] Company [/company/] Privacy Policy [/company/privacy/] Careers [/careers/]   Helpful Links The Modality Framework [https://voicify.com/multimodality] Google Actions [/google-actions/] Bixby Capsules [/bixby-capsules/] DialogFlow [/dialogflow/] Chatbot Platforms [/chatbot-platforms/] Conversational AI [/conversational-ai/] Conversation Maturity Model [/conversation-experience-and-marketing-maturity-model/] Video Demonstrations [/video-demonstrations/] Voicify Feature Friday Videos [/vff/] Voice Apps & Voice Assistants [https://voicify.com/voice-apps/] Alexa Routines [/alexa-routines/] & Alexa Skills [/alexa-skills/] Chatbots [/chatbots/] * Follow [https://twitter.com/VoicifyXP] * Follow [https://www.linkedin.com/company/voicifysoftware/] * Follow [https://voicify.com/insights/articles/] Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525 Copyright © Voicify, LLC. 2021. All rights reserved. Voicify Conversation Experience Platform™ Voicify Voice Content Management System™ [https://voicify.com/wp-content/uploads/2023/03/soc-2-150x150.png] [https://voicify.com/wp-content/uploads/2023/03/pci-logo-whitebg-01-150x150.webp] [https://voicify.com/wp-content/uploads/2023/03/iso_27001_02-150x150.png] The post George Carlin (aka Chat GPT) identifies the 7 dirty words of conversational AI [https://voicify.com/george-carlin-aka-chat-gpt-identifies-the-7-dirty-words-of-conversational-ai/] appeared first on Voicify [https://voicify.com].

Restaurants: Dollar Saved is a Dollar Earned with Conversational AI

RESTAURANTS: DOLLAR SAVED IS A DOLLAR EARNED WITH CONVERSATIONAL AI As the restaurant industry continues to evolve, more and more businesses are looking for ways to leverage technology to drive value to the bottom line. One way this can be accomplished is through natural language understanding (NLU) and digital assistant technology. By using these tools, multi-unit restaurants can streamline their operations, reduce labor costs, and increase profitability.  Firstly, NLU and digital assistants can help restaurants reduce labor costs by automating tasks that would otherwise require staff. For example, digital assistants can be programmed to take customer orders, freeing up servers to focus on delivering a better dining experience. This can lead to significant cost savings over time, with some projections showing that digital assistants can reduce labor costs by up to 30%.  Secondly, digital assistants can improve efficiency in the kitchen. Using NLU to understand orders and communicate with kitchen staff, digital assistants can help ensure that orders are prepared quickly and accurately. This can reduce food waste, increase customer satisfaction, and allow restaurants to serve more customers with the same labor resources. Some projections suggest that digital assistants can increase kitchen efficiency by up to 50%.  Thirdly, digital assistants can help restaurants gather data about their customers and operations. By analyzing this data, restaurants can make more informed decisions about menu offerings, staffing levels, and other essential factors. For example, digital assistants can track customer preferences and suggest menu items based on previous orders, increasing the likelihood of repeat business. Projections suggest that data-driven decision-making can increase profitability by up to 20%.  Fourthly, digital assistants can improve the customer experience by providing personalized recommendations and responding to customer inquiries. By using NLU to understand customer preferences and inquiries, digital assistants can provide a level of service that is both personalized and efficient. This can lead to increased customer satisfaction and loyalty, which drives revenue growth. Some projections suggest that personalized recommendations can increase revenue by up to 15%.  Finally, digital assistants can help restaurants manage their inventory more efficiently. By tracking sales data and monitoring inventory levels, digital assistants can help restaurants avoid overstocking or understocking items. This can reduce waste, lower inventory costs, and increase profitability. Projections suggest that inventory management can increase profitability by up to 25%.  It’s important to realize that NLU or digital assistants need to be trained and will significantly benefit from having access to secondary systems like POS, inventory, KDS, or reservations. With integrated systems, the digital assistant can leverage the NLU to match customers’ language to business data and task completion.  Each restaurant group will have one business challenge that stands above the rest. Since Voicify is not a single-point solution (we solve more than one restaurant challenge), each restaurant group can begin with the most pressing challenge and expand the digital assistant capability to make more profound impacts on their business.   SOME OF THE SOURCES INFORMING THIS PERSPECTIVE INCLUDE: * “THE FUTURE OF DINING: HOW AI AND NATURAL LANGUAGE PROCESSING ARE CHANGING RESTAURANTS” BY FORBES * “USING AI IN RESTAURANTS: OPPORTUNITIES, CHALLENGES AND FUTURE POSSIBILITIES” BY RESTAURANT TECHNOLOGY NEWS * “6 WAYS AI CAN HELP STREAMLINE RESTAURANT OPERATIONS” BY QSR MAGAZINE * “HOW DIGITAL ASSISTANTS ARE RESHAPING THE FUTURE OF RESTAURANTS” BY MODERN RESTAURANT MANAGEMENT * “10 WAYS AI IS REVOLUTIONIZING THE RESTAURANT INDUSTRY” BY EMERJ THESE SOURCES PROVIDE INSIGHTS ON THE BENEFITS AND CHALLENGES OF USING NLU AND DIGITAL ASSISTANTS IN RESTAURANTS, ALONG WITH SOME EXAMPLES OF SUCCESSFUL IMPLEMENTATION. THEY ALSO PROVIDE PROJECTIONS AND ESTIMATES ON POTENTIAL COST SAVINGS AND REVENUE GROWTH THAT CAN BE ACHIEVED BY LEVERAGING THIS TECHNOLOGY. KEEP IN TOUCH Please subscribe to our monthly newsletter [https://campaign.voicify.com/subscribe] if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us [https://voicify.com/contact] for a no-cost, no-commitment conversation. ← Previous Post [https://voicify.com/travel-and-booking-gets-exponentially-simpler-with-voice-ui/] Next Post → [https://voicify.com/george-carlin-aka-chat-gpt-identifies-the-7-dirty-words-of-conversational-ai/] TIME TO TALK? WE’D LOVE TO. The post Restaurants: Dollar Saved is a Dollar Earned with Conversational AI [https://voicify.com/restaurants-dollar-saved-is-a-dollar-earned-with-conversational-ai/] appeared first on Voicify [https://voicify.com].

Booking in Travel & Hospitality is Exponentially Simpler with Voice UI

BOOKING IN TRAVEL & HOSPITALITY IS EXPONENTIALLY SIMPLER WITH VOICE UI As technology advances, the way we interact with devices and services is also changing. One such advancement is the voice user interface (VUI), which allows users to interact with technology through voice commands. VUIs have been gaining popularity in recent years, and for good reason – they offer numerous benefits, especially in the travel industry where booking travel can be a complicated and time-consuming process. In this blog post, we will discuss the benefits of VUIs for booking travel, along with statistics on the potential return on investment (ROI) for travel businesses. First, let’s take a look at key benefits: Convenience and speed Using a VUI for travel booking is much more convenient and faster than traditional methods. With a VUI, users can simply speak their travel preferences and receive real-time responses. This saves users the time and hassle of searching for flights, hotels, and other travel arrangements themselves. Additionally, VUIs can complete the booking process within a matter of minutes, making it a much quicker process for users. Improved customer experience The customer experience is of utmost importance in the travel industry, and VUIs can greatly improve it. By providing a seamless and convenient booking experience, VUIs can increase customer satisfaction and loyalty. Additionally, VUIs can offer personalized recommendations based on a user’s previous travel history and preferences, making the booking process even more tailored to the user’s needs. Increased accessibility VUIs can make travel booking more accessible for people with disabilities or limited mobility. Traditional booking methods often require the use of a computer or smartphone, which can be challenging for some individuals. With VUIs, users can simply use their voice to complete the booking process, making it easier and more accessible for everyone. Cost savings Using VUIs for travel booking can also lead to cost savings for users. VUIs can help users find the best deals and discounts, which they may not have been able to find on their own. Additionally, VUIs can help users avoid hidden fees and charges, which can save them money in the long run. Now, let’s take a look at some statistics on the potential ROI for travel businesses that implement VUIs for booking: * According to a study by PwC, by 2021, it is estimated that 50% of all searches will be voice searches, which shows the growing popularity of VUIs. * A report by Juniper Research predicts that by 2023, voice-based travel bookings will be a $40 billion industry. * A study by Google found that 72% of people who own voice-activated speakers use them as part of their daily routines, which highlights the potential reach of VUIs. * A report by Capgemini found that 58% of consumers are willing to use voice assistants to plan and book their travel, which shows the growing acceptance of VUIs among consumers. These statistics show that VUIs have the potential to significantly impact the travel industry and provide a positive ROI for businesses that implement them. By providing a convenient, personalized, and accessible booking experience, travel businesses can increase customer satisfaction, loyalty, and revenue. In conclusion, VUIs offer numerous benefits for booking travel, including convenience, speed, improved customer experience, increased accessibility, and cost savings. Travel businesses that implement VUIs can potentially see a positive ROI and gain a competitive advantage in the industry. With the growing popularity and acceptance of VUIs, it’s time for travel businesses to consider implementing this technology to enhance the booking experience for their customers. KEEP IN TOUCH Please subscribe to our monthly newsletter [https://campaign.voicify.com/subscribe] if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us [https://voicify.com/contact] for a no-cost, no-commitment conversation. ← Previous Post [https://voicify.com/optimizing-checkout-times-by-60/] Next Post → [https://voicify.com/restaurants-dollar-saved-is-a-dollar-earned-with-conversational-ai/] TIME TO TALK? WE’D LOVE TO. We’re here to help and believe in the power of conversation. Let's talk! [/contact/] Platform [/voicify-platform/] Channel Distribution [/voicify-platform/channel-distribution/] Global Scale [/voicify-platform/voice-apps-at-global-scale/] Headless Voice CMS [/voicify-platform/voice-app-headless-cms/] Cloud Voice CMS [/voicify-platform/voice-cms/] Voice Media Manager [/voicify-platform/voice-cms/voice-app-media-management/] Voice Personalization [/voicify-platform/personalization-with-voice-assistants/] Security & Privacy [/voicify-platform/security-privacy/] Voicify Integrations & Customization [/voicify-platform/integrating-customizing/] Voicify Modules [/voicify-platform/custom-voice-app-modules/] Supported Integrations [/voicify-platform/integrating-customizing/supported-voicify-integrations/] Voice Analytics [/voicify-platform/voice-app-analytics/] All Features [/voicify-platform/features/]   Solutions [/solutions/] For Marketers & CX Professionals [/solutions/for-marketers/] For IT & Developers [/solutions/voice-app-platform-for-developers/] Media & Advertising [/solutions/industries/media-and-advertising/] Sports & Entertainment [/solutions/industries/sports-and-entertainment/] Retail [/solutions/industries/retail/] CPG [/solutions/industries/consumer-packaged-goods/] Restaurants & Hospitality [/solutions/industries/restaurants-and-hospitality/] Travel [/solutions/industries/travel/] Government [/solutions/industries/government/] Utilities [/solutions/industries/utilities/] Healthcare [/solutions/industries/healthcare/] Financial Services [/solutions/industries/financial-services/] Higher Education [/solutions/industries/higher-education/] Resources [/resources/] Knowledge Center◹ [https://support.voicify.com/en/knowledge] Articles [/resources/articles/] Agency Partners [/resources/agency-partners/] Events [/resources/events/] Company [/company/] Privacy Policy [/company/privacy/] Careers [/careers/]   Helpful Links The Modality Framework [https://voicify.com/multimodality] Google Actions [/google-actions/] Bixby Capsules [/bixby-capsules/] DialogFlow [/dialogflow/] Chatbot Platforms [/chatbot-platforms/] Conversational AI [/conversational-ai/] Conversation Maturity Model [/conversation-experience-and-marketing-maturity-model/] Video Demonstrations [/video-demonstrations/] Voicify Feature Friday Videos [/vff/] Voice Apps & Voice Assistants [https://voicify.com/voice-apps/] Alexa Routines [/alexa-routines/] & Alexa Skills [/alexa-skills/] Chatbots [/chatbots/] * Follow [https://twitter.com/VoicifyXP] * Follow [https://www.linkedin.com/company/voicifysoftware/] * Follow [https://voicify.com/insights/articles/] Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525 Copyright © Voicify, LLC. 2021. All rights reserved. Voicify Conversation Experience Platform™ Voicify Voice Content Management System™ The post Booking in Travel & Hospitality is Exponentially Simpler with Voice UI [https://voicify.com/travel-and-booking-gets-exponentially-simpler-with-voice-ui/] appeared first on Voicify [https://voicify.com].

Optimizing Checkout Times by 60%

OPTIMIZING CHECKOUT TIMES BY 60% As new technologies emerge, companies face more and more pressure to improve the customer experience. And as they strive to provide their customers with an amazing journey, the bar rises for everyone.  Today, if a business wants to stand above the competition and earn repeat customers, they need to provide a seamless, data-driven approach.  That’s why we’re sharing a straightforward way that companies can achieve this, all while reducing cart build and order submission time by 60%! THE TYPICAL ORDERING PROCESS It’s a familiar scene: it’s Saturday morning and the kids are chaotic, or maybe you’re just feeling sleepy and don’t want to cook, so you open up a food app to see if anything catches your interest. Only scrolling through all the options takes so long that you decide to whip out some cereal and call it a day.  Maybe that’s just us, but your standard, typical ordering process often goes like this. Say we want to order 1 Iced Latte, 2 Hashbrowns, and a Bagel. We open up the app and go to Iced Drinks, scroll down to Iced Latte, and make all of our modifications so we end up with a Medium Iced Latte with 2% Milk and Vanilla Syrup. That takes about 30 seconds.  Then we scroll back through the menu to Snacks & Sides, find the Hashbrowns, and add two orders to our cart. That takes another 30 seconds, and since we’re familiar with the mobile app, we move through it pretty easily. Then we add a Bagel but after reweighing our options, we decide to add an extra shot of espresso to our Iced Latte, which means backtracking to make the edit to the cart.  All told, it takes nearly 3 minutes to get our cart ready for ordering. And, we didn’t receive any upsell or cross sell suggestions at the time of ordering.  THE VOICIFY-POWERED ORDERING PROCESS Imagine the same order but this time, in a food app powered by Voicify.  In an ordering process with Voicify, the customer experience is much closer to a process everyone is familiar with: ordering at a counter.  Instead of scrolling through a menu and making their selections, customers simply order. Customer: “I’d like one Medium Iced Latte with 2% Milk and Vanilla Syrup, 2 Hashbrowns, and a Bagel.” Voicify’s Automatic Speech Recognition understands the user’s utterances, and its Natural Language Model is trained on menu items and options to ensure the customer’s language is contextually understood. In other words, Voicify ensures we get the customer’s order right, everytime.  When customers make any modifications to their cart, Voicify understands and updates accordingly, ensuring accuracy both verbally and visually.  Customer: “Actually, add an extra shot of espresso to the iced latte.”  Voicify: *Cart automatically updates.* “Okay, so far I’ve got one Medium Iced Latte with 2% Milk, Vanilla Syrup, and an extra shot of espresso, 2 orders of Hashbrowns, and a Bagel. Is there anything else?” Upselling and cross selling logic are also executed every time, consistently, so you maximize your selling opportunity. And Voicify ‘Effects’ leverage multimodality to visualize the assistant’s verbal reference so customers can see what it’s referencing.  Voicify: “Would you like to try our seasonal Cookie Butter Cold Brew?” *Customer’s app shows the referenced item.* Customer: *Thinks the referenced item looks appetizing.* “Sure, I’ll add a small!” Voicify then connects directly to the POS system to submit the order while also capturing metrics on every aspect of the conversational ordering process. That means you get new insights on how customers are talking to your brand.  The Voicify assistant can even instruct the customer on next steps to decrease friction later in the process. Voicify: “When you arrive in store, head to the pick up sign and look for your name and order number #592 on the receipt.” All in all, Voicify brought this ordering experience from 164 seconds (nearly 3 minutes) down to just 65 seconds, decreasing the ordering time by 61%.  VOICIFY YOUR MOBILE CART AND CHECK OUT Consider how many items you have on your menu. Now consider navigating through them all on your phone. It’s a lot, right? What about the number of taps and swipes it would take to modify an item in your cart? What if instead, you allowed your customers to speak those changes? Voicify solves for all of this. By reducing cart build and order submission time by 60% with our Voice UI, you can increase your revenue, decrease cart abandonment, and drive repeat customers back to your business for more.  We’re working with some of the largest players in the restaurant industry to reimagine the food ordering experience with voice.  KEEP IN TOUCH Please subscribe to our monthly newsletter [https://campaign.voicify.com/subscribe] if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us [https://voicify.com/contact] for a no-cost, no-commitment conversation. ← Previous Post [https://voicify.com/6-ways-voicifys-nlp-brings-value-to-a-customer-service-telephony-solution/] Next Post → [https://voicify.com/travel-and-booking-gets-exponentially-simpler-with-voice-ui/] TIME TO TALK? WE’D LOVE TO. We’re here to help and believe in the power of conversation. Let's talk! [/contact/] Platform [/voicify-platform/] Channel Distribution [/voicify-platform/channel-distribution/] Global Scale [/voicify-platform/voice-apps-at-global-scale/] Headless Voice CMS [/voicify-platform/voice-app-headless-cms/] Cloud Voice CMS [/voicify-platform/voice-cms/] Voice Media Manager [/voicify-platform/voice-cms/voice-app-media-management/] Voice Personalization [/voicify-platform/personalization-with-voice-assistants/] Security & Privacy [/voicify-platform/security-privacy/] Voicify Integrations & Customization [/voicify-platform/integrating-customizing/] Voicify Modules [/voicify-platform/custom-voice-app-modules/] Supported Integrations [/voicify-platform/integrating-customizing/supported-voicify-integrations/] Voice Analytics [/voicify-platform/voice-app-analytics/] All Features [/voicify-platform/features/]   Solutions [/solutions/] For Marketers & CX Professionals [/solutions/for-marketers/] For IT & Developers [/solutions/voice-app-platform-for-developers/] Media & Advertising [/solutions/industries/media-and-advertising/] Sports & Entertainment [/solutions/industries/sports-and-entertainment/] Retail [/solutions/industries/retail/] CPG [/solutions/industries/consumer-packaged-goods/] Restaurants & Hospitality [/solutions/industries/restaurants-and-hospitality/] Travel [/solutions/industries/travel/] Government [/solutions/industries/government/] Utilities [/solutions/industries/utilities/] Healthcare [/solutions/industries/healthcare/] Financial Services [/solutions/industries/financial-services/] Higher Education [/solutions/industries/higher-education/] Resources [/resources/] Knowledge Center◹ [https://support.voicify.com/en/knowledge] Articles [/resources/articles/] Agency Partners [/resources/agency-partners/] Events [/resources/events/] Company [/company/] Privacy Policy [/company/privacy/] Careers [/careers/]   Helpful Links The Modality Framework [https://voicify.com/multimodality] Google Actions [/google-actions/] Bixby Capsules [/bixby-capsules/] DialogFlow [/dialogflow/] Chatbot Platforms [/chatbot-platforms/] Conversational AI [/conversational-ai/] Conversation Maturity Model [/conversation-experience-and-marketing-maturity-model/] Video Demonstrations [/video-demonstrations/] Voicify Feature Friday Videos [/vff/] Voice Apps & Voice Assistants [https://voicify.com/voice-apps/] Alexa Routines [/alexa-routines/] & Alexa Skills [/alexa-skills/] Chatbots [/chatbots/] * Follow [https://twitter.com/VoicifyXP] * Follow [https://www.linkedin.com/company/voicifysoftware/] * Follow [https://voicify.com/insights/articles/] Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525 Copyright © Voicify, LLC. 2021. All rights reserved. Voicify Conversation Experience Platform™ Voicify Voice Content Management System™ The post Optimizing Checkout Times by 60% [https://voicify.com/optimizing-checkout-times-by-60/] appeared first on Voicify [https://voicify.com].