Mind the Threshold

Podcast af Jonathan McDonald

engelsk

Business

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Navigating the world of hospitality can have its challenges, but it can also be very rewarding given the right approach. Over the years, I've practiced and refined several techniques that I have found to be indispensable in my career. From having a clear and focused understanding of a business's purpose to forming and nurturing long-term relationships with guests. It's the details that truly create unique and memorable experiences that leave guests wanting to return, time and time again. This podcast, based on the book, Mind the Threshold, is a small collection of thoughts on hospitality and approaches that I have found to be very transformative throughout my time in the service industry. These concepts are part of a larger training seminar I provide called, Mind The Threshold: Navigating the World of Hospitality.

Alle episoder

10 episoder

Episode 8: Surprise & Delight

A simple gesture can turn into a lifelong memory. In this episode, we dive into the power of surprise and delight, sharing a deeply personal story that shows how meaningful, individualized experiences can leave a lasting impact far beyond the moment. Available on Apple Books: Mind the Threshold [https://books.apple.com/us/book/mind-the-threshold/id6749905298] Follow on Instagram: @mindthethreshold [https://www.instagram.com/mindthethreshold?igsh=MTE3MTBjcDJreHphcg%3D%3D&utm_source=qr]

I går - 5 min

Episode 7: A Difficult Situation

When something goes wrong, how you respond matters more than the issue itself. In this episode, we break down the L.E.A.R.N. method, a simple approach to handling difficult guest situations with empathy, ownership, and thoughtful resolution, and why going one step further can turn problems into lasting trust. Available on Apple Books: Mind the Threshold [https://books.apple.com/us/book/mind-the-threshold/id6749905298] Follow on Instagram: @mindthethreshold [https://www.instagram.com/mindthethreshold?igsh=MTE3MTBjcDJreHphcg%3D%3D&utm_source=qr]

15. maj 2026 - 5 min

Episode 6: Your Guest

What if you treated every guest like they were stepping into your home? In this episode, we explore how shifting your mindset can transform everyday interactions into meaningful moments. From handling special requests to responding to criticism with empathy, this approach to hospitality is simple, human, and powerful. Available on Apple Books: Mind the Threshold [https://books.apple.com/us/book/mind-the-threshold/id6749905298] Follow on Instagram: @mindthethreshold [https://www.instagram.com/mindthethreshold?igsh=MTE3MTBjcDJreHphcg%3D%3D&utm_source=qr]

8. maj 2026 - 5 min

Episode 5: Relationships

What makes someone choose you, trust you, and come back? It’s not just what you offer, it’s how you connect. This episode dives into the power of relationships in hospitality and how genuine human connection turns guests into lasting advocates. Available on Apple Books: Mind the Threshold [https://books.apple.com/us/book/mind-the-threshold/id6749905298] Follow on Instagram: @mindthethreshold [https://www.instagram.com/mindthethreshold?igsh=MTE3MTBjcDJreHphcg%3D%3D&utm_source=qr]

1. maj 2026 - 5 min

Episode 4: Story & People

Every business has a story, but not every business knows how to tell it. This episode explores how your purpose turns into a real, lived experience through your people, your values, and the details that make your brand stand out. Available on Apple Books: Mind the Threshold [https://books.apple.com/us/book/mind-the-threshold/id6749905298] Follow on Instagram: @mindthethreshold [https://www.instagram.com/mindthethreshold?igsh=MTE3MTBjcDJreHphcg%3D%3D&utm_source=qr]

24. apr. 2026 - 4 min

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