Find–Fix–Serve Firesides with Isamu Pant

Practical Steps for Re‑Engaging Patients After Discharge (with DJ Prince, Guardian Recovery)

Description In this Find–Fix–Serve Fireside, I sit down with DJ Prince, Chief Strategy Officer at Guardian Recovery, to walk through how his team built a practical patient re‑engagement system that serves both outcomes and revenue. We stay with one problem the whole time: how do you keep former patients connected to care without overwhelming staff? DJ covers how they: * Fixed data and consents at discharge so outreach is accurate and compliant * Used simple risk / priority scoring to decide who gets the most human touch * Blended automation (texts, emails, AI agents) with live calls so staff focus on the highest‑need cases * Built a “Guardian Recovery Alumni” identity and community so ongoing contact feels normal, not stigmatizing The goal of this conversation is simple: you finish with a small set of steps you could realistically implement in your own organization, using technology you already have. ---------------------------------------- Resources ▶ Find–Fix–Serve Firesides home page: All episodes & tools: https://www.behavioralhealthfix.com/fireside [https://www.behavioralhealthfix.com/fireside] 📄 Download the 60‑Minute Meeting Guide for this episode (PDF): Run a working session with your team to design your re‑engagement plan using the lessons from this conversation: Click here for direct download [https://d1yei2z3i6k35z.cloudfront.net/10379032/69fa5a6f7bda22.79518213_FFS_Meeting_Guide-Reengaging_Former_Patients-Isamu_Pant.pdf](no email needed) ---------------------------------------- Find–Fix–Serve is completely self‑funded and non‑sponsored. Standard is simple: if an episode doesn’t give you something you could plausibly implement, it doesn’t go live.