Talking Wisely: The Wisedocs Podcast

Les Shute, AIGP

We’re continuing Season 3 of Talking Wisely [https://www.wisedocs.ai/podcast-main-page], Wisedocs [http://www.wisedocs.com]’ podcast where we explore the evolving intersection of AI, innovation, and transformation across the insurance, claims, workers’ compensation, and insurtech sectors.   Fresh off our joint AI Governance webinar, Les Shute, AIGP [https://www.linkedin.com/in/les-shute-aigp-536a0589/overlay/about-this-profile/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BqjlxpRDsQFuRgnmk6%2F0%2FzA%3D%3D], President of Kairos Kinetics [https://kairoskinetics.com/] and one of the industry’s leading voices in ethical AI deployment joins host Connor Atchison [about:blank], Founder and CEO of Wisedocs [http://wisedocs.com] to dig deeper into how insurers and claims organizations can move beyond experimentation and begin building trustworthy, defensible AI systems that actually improve outcomes. With more than 30 years of experience, and recent leadership as Product Owner for Generative AI at Gallagher Bassett, Les brings a uniquely holistic perspective to how AI can be implemented responsibly, securely, and at scale.   In this episode, Connor and Les explore: * How AI adoption is accelerating, and the biggest risks and opportunities emerging in claims and workers’ comp * Why many organizations struggle to move AI SaaS solutions from proof-of-concept to production * What leaders can do right now to ensure their AI initiatives remain responsible, compliant, and scalable Tune in for a candid and insightful discussion with one of the most knowledgeable voices in the industry on how to design AI systems that are not only innovative, but also ethical, resilient, and defensible in real-world claims environments.   About Les Shute Les Shute, AIGP [https://www.linkedin.com/in/les-shute-aigp-536a0589/overlay/about-this-profile/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BqjlxpRDsQFuRgnmk6%2F0%2FzA%3D%3D] is the President of Kairos Kinetics [https://kairoskinetics.com/] and a seasoned executive with over 30 years of experience transforming the workers’ compensation and insurance industries through innovation and technology. Having served as Product Owner for Generative AI at Gallagher Bassett, Les led initiatives that aligned AI strategy with scalable business solutions and practical implementation. Passionate about leveraging Artificial Intelligence (AI) to drive efficiency and better outcomes, he specializes in strategic initiatives that enhance claims management, operational performance, and digital transformation. A recognized thought leader, Les champions ethical AI governance, collaboration, and continuous learning to shape the future of claims management, risk mitigation, and patient care.

Finn Magee

We’re continuing Season 3 of Talking Wisely [https://www.wisedocs.ai/podcast-main-page], Wisedocs’ podcast where we explore the future of AI, innovation, and transformation across the insurance, claims, legal, and insurtech sectors with the leaders shaping what comes next.   In this episode, host Connor Atchison [about:blank], Founder and CEO of Wisedocs [http://wisedocs.com], sits down with Finn Magee [https://www.linkedin.com/in/finnmagee/], CEO of Insurtech Canada [https://insurtechcanada.ca/] and one of the rising voices in Canadian insurance innovation. With a background at Crawford & Company, Finn brings a unique blend of hands-on industry experience and visionary leadership to Canada’s insurtech ecosystem. Together, Connor and Finn unpack the momentum driving Canada’s insurance innovation landscape and the critical role ecosystem builders like Insurtech Canada play in connecting insurers, startups, and investors.   In this episode, they dive into: * The biggest opportunities—and gaps—in the current Canadian insurance ecosystem * The evolving collaboration model between carriers and insurtechs * Responsible AI adoption as insurers accelerate automation and generative AI initiatives * Practical advice for startups and insurance leaders trying to stay competitive in a rapidly shifting market Tune in now for a forward-looking conversation on the future of Canada’s insurance innovation ecosystem, and what it will take for carriers and startups alike to thrive in the next wave of industry transformation.   About Finn Magee Finn Magee is the CEO of Insurtech Canada, leading national efforts to accelerate innovation across the insurance ecosystem. Finn brings with him experience from Crawford & Company, where he focused on claims operations, technology, and process improvement. Recognized as one of the industry’s rising leaders, he brings a strong blend of claims expertise and insurtech insight to bridging insurers, startups, and investors across Canada.

Donald A. Abrams, PA

We’re continuing Season 3 of Talking Wisely, Wisedocs [https://www.wisedocs.ai/]’ podcast where we unpack the future of AI, innovation, and education in claims with leading experts, thought leaders, and industry innovators across the insurance, legal, medical, medicolegal, and insurtech sectors. In this episode, host Connor Atchison [https://www.linkedin.com/in/connormatchison/], Founder and CEO of Wisedocs, sits down with Donald A. Abrams, PA [https://www.linkedin.com/in/donald-a-abrams-pa-3652437/], Founder and CEO of Clinical Compensation Consultants [https://comp-consultants.com/] and Executive Vice President of Business Development at Work Comp College [https://workcompcollege.com/]. Together, they explore how education, upskilling, and emerging technologies like AI are shaping the next generation of workers’ compensation professionals. From addressing the loss of experienced adjusters to bridging the gap between claims, legal, and technology, Donald shares how the industry can adapt through continuous learning and human-centered innovation. In this episode, Donald and Connor discuss: * Why education in workers’ compensation is more critical than ever amid AI adoption and talent shortages * How upskilling claims professionals with AI tools impacts outcomes for injured workers and employers * Trends in regulatory compliance and professional development shaping the future of claims * The role of community-driven learning and “soft skills” in supporting whole-person recovery management Tune in now for a timely conversation on how education, technology, and empathy intersect to build a stronger, more agile and human-centric workers’ compensation ecosystem.   About Donald A. Abrams, PA  Donald A. Abrams, PA [https://www.linkedin.com/in/donald-a-abrams-pa-3652437/] is a 1977 graduate of the Albany Medical College Physician Assistant program, specializing in and actively practicing orthopedic surgery for more than 15 years. Overseeing several exceptionally successful start-ups, Mr. Abrams has established himself as a leader in cost containment strategies for the workers compensation professional. Now celebrating his tenth year with Clinical Compensation Consultants, Mr. Abrams has participated and spoken at hundreds of local, regional and national educational conferences on a multipole of topics germane to the workers comp professional. Additionally, Mr. Abrams has presented a number of webinar-based lectures endorsed for continuing education credits by the Texas Department of Insurance. Described as an excellent and passionate speaker, Mr. Abrams continues to strive to deliver each of the workers’ compensation professional he is honored to provide services to the level of expertise that best serves all participants in the workers’ compensation system. You may visit Don’s corporate website at comp-consultants.com [https://comp-consultants.com//].

Denys Linkov

We’re back with Season 3 of Talking Wisely, Wisedocs [https://www.wisedocs.ai/]' podcast where we unpack the future of AI and innovation in claims with leading experts, thought leaders, and industry innovators across the insurance, legal, medical, medicolegal, and insurtech sectors.  To kick things off, host Connor Atchison [https://www.linkedin.com/in/connormatchison/], CEO and Co-Founder of Wisedocs sat down with Denys Linkov [https://www.linkedin.com/in/denyslinkov/], Head of Machine Learning at Wisedocs, for a candid conversation about what’s real (and what’s hype) when it comes to AI in insurance. From the ethics of automation to the technical challenges of working with sensitive medical and legal data, Denys breaks down: * Why explainability and transparency matter more than ever * How to reduce bias and risks in enterprise claims AI systems * What the future looks like when humans and machines work side by side * And much more Tune in now for a tech-driven look at how real AI innovation happens in claims while remaining grounded in clinical expertise, ethics, and accuracy.   About Denys Linkov Denys Linkov is the Head of ML at Wisedocs [https://www.linkedin.com/in/denyslinkov/] and startup advisor. He's worked with 50+ enterprises in their AI journey, is a sessional lecturer at the University of Toronto and his Gen AI courses have helped 200,000+ learners build key skills through LinkedinLearning. He's worked across the AI product stack, being hands-on building key ML systems, managing product delivery teams, and working directly with customers on best practices.

Laura Dinan Haber & Paul Tyler

Welcome to the second season of Wisedocs' podcast Talking Wisely! Our hosts and Wisedocs' Co-Founders, Connor Atchison, CEO [https://www.linkedin.com/in/connormatchison/], and Jenna Earnshaw, COO [https://www.linkedin.com/in/jennaearnshaw/], have engaging conversations every other Monday to hear from great leaders who encounter medical records across the insurance, legal, medical, medicolegal, and insurtech sectors.  In this episode, we spoke with hosts of the Re/Imagine Podcast [https://imagine.nfg.com/podcasts/], Laura Dinan Haber [https://www.linkedin.com/in/lauradinan/], Innovation Brand Director, and Paul Tyler [https://www.linkedin.com/in/pauldtyler/], Former Chief Marketing Officer of the Nassau Financial Group. Laura and Paul discussed changes and trends they’ve noticed in the Insurtech industry, how to balance AI compliance and safety in organizations, the digital transformation taking place in the insurance sector and more. Tune in to also hear their advice for aspiring entrepreneurs and professionals interested in entering the insurtech space. About Paul Tyler & Laura Dinan-Haber Paul Tyler: As the former CMO of Nassau, Paul led the marketing strategy, digital sales channel and innovation activity at Nassau Financial Group. Paul has vast experience driving branding of insurance companies and affiliated asset management companies. In addition, he launched Nassau Re/Imagine, an insurtech focused incubator based in Hartford, Connecticut. Prior to his role at Nassau Financial Group, he worked at Fidelity and Guaranty Life and MetLife in a variety of roles in strategy, marketing, operations, technology, sales, and compliance. Laura Dinan Haber: Laura serves as Innovation Brand Director for Nassau Financial Group’s insurtech incubator, Nassau Re/Imagine. She drives community and industry collaboration and sources innovative partnerships for the company. Prior to her role at Nassau Financial Group, she worked at the MetroHartford Alliance, the City of Hartford’s Chamber of Commerce and the region’s economic development leader, in a variety of investor relations and marketing roles. She also serves as co-organizer of TEDxHartford.    Socials:  * Laura Dinan Haber's LinkedIn [https://www.linkedin.com/in/lauradinan/]  * Paul Tyler’s LinkedIn [https://www.linkedin.com/in/pauldtyler/]  * The Re/Imagine Podcast [https://imagine.nfg.com/podcasts/]  * Nassau Re/Imagine LinkedIn [https://www.linkedin.com/showcase/nassau-reimagine/posts/?feedView=all]  * Nassau Re/Imagine Instagram [https://www.instagram.com/nsre_imagine/]  * Nassau Re/Imaging Twiter/X [https://x.com/NReimagine]