Driving Value-Based Service Innovation, with Andreas Schneider, Canon EMEA

Driving Value-Based Service Innovation, with Andreas Schneider, Canon EMEA

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA. Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics. The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market. 🌐 Learn more about Canon: 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:51 - Andy's career history & role at Canon 01:59 - Canon's service heritage and what's new 04:44 - The importance of service 06:00 - Canon's strategy around customer experience 10:01 - How Canon is using AI to improve it's service offerings 14:27 - Customer expectations 16:14 - Predictive maintenance on imageFORCE. 19:29 - Canon Partner Programme and how Canon supports it's partners 24:13 - The future of service at Canon 26:40 - Learn more about Canon and Andy

Modernising Print in a Zero Trust, Cloud-First World. With JD Carter, Vasion

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roots into an intelligent print automation platform, and the role of cloud-native printing in supporting security, compliance, and digital transformation initiatives. JD shares insights into the future of cloud print, the importance of eliminating print servers, aligning print with zero trust architectures, and how intelligent print automation can help organisations accelerate AI adoption by transforming traditional print workflows into digital, automated processes. The discussion also covers market trends, Microsoft’s Modern Print architecture, hybrid work environments, and Vasion’s vision for helping organisations modernise print infrastructure at every stage of their digital transformation journey. 🌐 Learn more about Vasion at: https://vasion.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:26 - JD's Role at Vasion 02:11 - What is Vasion? 03:53 - The shift to cloud native print 05:31 - Zero trust print environments 07:55 - The cost of security weaknesses 11:10 - Intelligent print automation 12:54 - What is secure print? 14:42 - Differentiating factors when selecting a print platform 18:14 - What's next for the cloud print market? 20:43 - What's next for Vasion? 22:44 - The development of the PrinterLogic brand 24:14 - Learn more about Vasion

Xerox: Inside the Integrated Play with CEO Louie Pastor

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change at one of the world’s most iconic technology brands. The conversation explores Xerox’s reinvention strategy, the role of acquisitions and services-led growth, the convergence of print, AI, and IT services, and how the company is helping customers build secure, intelligent, and automated workflows. Louie also discusses the opportunities and challenges facing the industry, Xerox’s vision for long-term growth, and why print remains a vital part of an increasingly connected, AI-enabled digital ecosystem. 🌐 Learn more about Xerox at: https://www.xerox.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:03 - Introduction to Louie 02:24 - Louie's leadership philosophy 04:35 - The next chapter for Xerox 08:09 - Xerox's brand perception 10:52 - Xerox's growth plans 13:53 - Lexmark's integration with Xerox 18:13 - How Xerox is differentiating from competition 20:37 - Xerox's refreshed brand identity 22:41 - How print is evolving with AI 24:40 - Closing

From friction to flow: rethinking IT's least favourite problem, with Mark Asbridge, MyQ

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure. Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

AI-driven and Secure Document Workflows for SMBs with Aurelio Maruggi from HP

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth. 🌐 Learn more about HP at https://www.hp.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:05 - Aurelio's career history and role at HP 02:22 - How is HP turning document processes into a competitive advantage? 06:00 - What SMB tasks can AI streamline? 10:02 - How does HP make printers easier to deploy and manage remotely? 15:42 - What protections do HP’s newest devices provide? 21:48 - How do HP solution integrations help SMBs with end to end document flows? 25:35 - What setup improvements make the biggest difference in SMB environments? 27:17 - How is HP enabling the channel deliver outcomes for small businesses? 30:52 - What’s next from HP for SMB document workflows 32:53 - Closing Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.