Preparing for the worst, living for today: Lauren Ward

Preparing for the worst, living for today: Lauren Ward

Lauren Ward plans for the moments nobody wants to imagine. As Emergency Planning and Business Continuity Officer, she helps ensure the NHS is ready for everything from major incidents to power failures and extreme weather. But behind her role lies an extraordinary personal story of RAF service, two cancer diagnoses in a single year, losing the career she loved and finding a new purpose helping others. A moving conversation about resilience, leadership, family and staying calm when life takes an unexpected turn.

Cherry Lee: Leadership, Lorries and Living Life Unapologetically

Cherry Lee has a shaved head, tattoos and piercings. She drives a lorry. She's the lead singer of an 80s/90s rock band called Thick Skinned. And she's one of the most thoughtful, strategic leaders you'll ever meet. Deputy General Manager for Surgery. Former jockey, former rugby player, former nurse, former ODP, former Surgical Care Practitioner. Someone who's learned that assumptions are usually wrong. Her journey includes a cardiac arrest at 19 that ended her sport career. Her parents consented to amputation. Surgeons in Scarborough saved her leg. A consultant told her: "Your sport career is over. But you've still got a life. So think about what you want to do." So she became a patient. Then institutionalized to hospital life. Then a nurse who saw ODPs doing the exciting bits in resus and thought "that's for me." Then operations. Then leadership. Six careers. Never settling for the status quo. Never letting anyone else define who she should be. Her advice to her younger self? "All the mistakes I've made have made me who I am. Just do what you want to in the moment and it'll take you where it needs to go." Don't judge the book by its cover. You'll miss the whole story.

Maxwell Rousell: Finding Your Niche - From Apprentice to Digital Champion

Maxwell Rousell is 20. He's a Digital and Social Inclusion Coordinator. And he's spent three and a half years finding out exactly where he belongs in the NHS. His job is to help patients navigate the NHS app and digital services. He goes to libraries, community events, welfare centres - anywhere people might need help but be afraid to ask. And what he's discovered challenges everything we think we know about digital exclusion. The older generation can't use smartphones? Wrong. Maxwell works with a 92-year-old who knew more about the NHS app than he did when he started. The real barrier isn't age - it's economics. It's access. It's confidence. Maxwell's own journey is a story of finding your place. An apprenticeship gave him his break into the NHS. Andrea became his "work grandma" (his real grandma is a nurse too, and incredibly proud). He tried different roles. He discovered he prefers project work to operations. He learned that sometimes it takes time to find your niche. Outside work, he's a petrol head - German performance cars, race events, talking his grandma's ear off about brake horsepower. But inside work, he's found his purpose: supporting people directly while working on the systems that make care easier for patients. Because that's why we're all here.

Colin Dunkley: The Quiet Revolutionary - Epilepsy, Emotion and Working Upstream

In this episode, we meet Colin Dunkley, a paediatrician who specialises in epilepsy. Colin didn’t choose epilepsy because he loved it - he chose it because it was being done badly and families were arriving in his clinic traumatized with nowhere to turn. Twenty years before the NHS 10-year plan talked about prevention over treatment, Colin realised he couldn’t fix epilepsy care from a clinic. He had to change the entire landscape. That meant creating national tariffs so children could be seen in specialist clinics. Building a network of paediatricians across the country. Writing training curricula. Developing courses that now run in countries around the world. And learning that sometimes leadership means making way for others - especially young people whose voices are more compelling than any professional case. We explore why kids keep you authentic, why you have to be emotionally involved to make a diagnosis in epilepsy, how stigma still haunts a condition that affects identity and control, and what it means to give your life to work that blurs into everything else. Colin also shares why he cooks without recipes, lives in fear of repeating himself, and finds refuge in the work when being on microphones terrifies him. For the quietly spoken introvert who comes alive when talking about his specialist subject, this is what revolution looks like.

Arron Smith: From RAF to the Recovery Room - Bringing Structure to Chaos

In this episode, we meet Arron Smith, Specialty General Manager for Theatres, Anaesthetics and Critical Care. Arron came to the NHS just over two years ago from the RAF - with zero clinical background and everything to learn. We explore the two sliding doors moments that shaped his path: being rejected by the police and marines but accepted by the Air Force, and losing his father a year before leaving the military. The care his dad received from Dr Dennis and the ward nurses showed Arron the human side of the NHS - and inspired him to give back. Arron shares what surprised him most about working in healthcare (the iceberg of work patients never see), how military leadership has evolved from command and control to followship, why the best pilots aren't necessarily the best leaders (and what that means for medical leadership), and what it's like trying to bring structure to an organization where you can't pause to fix things - you're fixing the aeroplane while it's flying. From chairing a local sports charity to traveling the country watching Middlesbrough, Arron reminds us that rejection can lead you exactly where you need to be.