Reinventing Finance
In this episode of the Reinventing Finance Podcast, KASKO [www.kasko.io] CEO & Co-Founder Nikolaus Sühr [https://www.linkedin.com/in/nikolaussuehr/] and VIG Platform Partners [www.platformpartners.vig] CEO Dr. Ronald Engel [https://www.linkedin.com/in/ron-engel/] speak with [https://www.linkedin.com/in/sungfengwu/]Mark Chemaly [https://www.linkedin.com/in/mark-chemaly-b7aa68b1/], CEO & Co-Founder of Assista Pilot [https://assista-pilot.com/], and Christian Chemaly [https://www.linkedin.com/in/christianchemaly/], CTO & Co-Founder of Assista Pilot [https://assista-pilot.com/]. Here are some of the key topics discussed in the episode: – how AI agents differ from chatbots, RPA and traditional automation in insurance operations – what an AI agent actually is and how it takes action across systems – why claims is the most impactful starting point for agentic automation – how AI agents handle unstructured data from FNOL to decision-ready claims files – what insurers need to solve before they are truly “AI-agent ready” – how to combine deterministic systems, APIs and AI without replacing core platforms – why modular, layered implementations outperform large rip-and-replace projects – how to prioritise claims processes based on cost, customer experience and speed – what insurers often underestimate when moving from pilots to production – why voice and conversational claims journeys require a complete rethink of process design The conversation offers a practical, experience-led view on how insurers, MGAs and TPAs can deploy AI agents in claims with measurable operational and customer impact, without over-engineering or unrealistic expectations.
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