The Champion Dentist
Want to improve patient communication and convert more new patient phone calls? Book a call with Stacy DiDonato: https://calendly.com/stacy-sveilis-didonato Learn more about Mango Voice Coaching: https://coaching.mangovoice.com/ Promo Code: STACYROCKS50 Watch our Invisalign Growth Engine Episode: https://www.youtube.com/watch?v=3LfpJK5QL2s Book a FREE Practice Growth Discovery Meeting with Mike Kulwiec: Schedule your meeting here: https://api.leadconnectorhq.com/widget/bookings/book-your-success-call-trivantage Get a FREE Practice Assessment, Free Guides, and More: Gold Medal Dental Marketing: https://goldmedaldental.com/ The Champion Dentist Website: https://thechampiondentist.com/ In this episode of The Champion Dentist, Mike Kulwiec sits down with Stacy Sveilis DiDonato, one of dentistry's leading experts in patient communication, dental front office training, and new patient conversion. With decades of experience coaching dental teams, Stacy explains why exceptional communication is one of the most overlooked drivers of practice growth. She introduces an innovative AI-powered training platform that helps front office teams improve phone skills, build confidence, and convert more callers into lifelong patients. Mike and Stacy discuss the common mistakes dental teams make during new patient phone calls, why scripted conversations often fail, and how AI coaching provides immediate feedback that helps teams improve faster than traditional training methods. The conversation also explores the importance of trust, active listening, intentional communication, and measuring conversion rates to create a better patient experience while increasing practice growth. Stacy also shares insights on: Using AI to train dental front office teams Improving new patient phone call conversions The four-step communication framework Why scripts don't create authentic conversations Building trust during the first phone call Coaching teams with real-time AI feedback Measuring phone conversion rates Improving case acceptance through better communication The role of active listening in patient relationships Creating a stronger patient experience from the very first interaction If you're a dentist, office manager, treatment coordinator, or front office team member looking to improve communication, increase new patient conversions, and create a better patient experience, this episode is packed with practical strategies you can implement immediately. Timestamps 0:00 – Introduction to Stacy DiDonato 0:52 – Why Patient Communication Matters 4:45 – The Biggest Mistakes Front Desk Teams Make 6:17 – Handling Insurance Questions Effectively 8:05 – Managing Busy Front Desk Teams 10:12 – AI-Powered Dental Team Training 13:11 – Real-Time AI Coaching & Feedback 16:20 – What Dental Teams Are Saying About the Program 18:41 – The Four-Step Phone Call Framework 20:19 – Tracking Phone Conversion Rates 23:20 – Final Advice for Dental Practices
46 episodios
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