The Field Service Customer Experience

Improving Net Loyalty Score (NLS)

11 min · 1 de jun de 2021

Descripción

This episode explores some key steps for improving NLS. Real situation examples are discussed to provide context for improvement.

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2 episodios

Improving Net Loyalty Score (NLS)

This episode explores some key steps for improving NLS. Real situation examples are discussed to provide context for improvement.

Field Service Customer Experience

Moments that matter! How should field techs talk to customers and behave during the field service experience?