The Man Behind GOV.UK on AI, Digital Transformation & Why Most Organisations Get UX Wrong | Ben Terrett CBE

The Man Behind GOV.UK on AI, Digital Transformation & Why Most Organisations Get UX Wrong | Ben Terrett CBE

What makes great digital products? Ben Terrett CBE helped create GOV.UK, one of the world's most respected digital services, before becoming CEO of Public Digital, where he now advises governments and organisations across the globe on digital transformation. In this episode of Tomorrow, Ben joins Victoria Usher and Oli Barrett MBE to discuss why most organisations overcomplicate technology, what AI will change about government and public services, and why the best products always begin with understanding users, not technology. Whether you're a founder, product leader, designer, policymaker or simply interested in the future of AI, this conversation is packed with practical insights. #ai #creativity #innovation #leadership *Ben Terrett CBE* Ben Terrett CBE is CEO and co-founder of Public Digital, helping organisations around the world transform how they deliver services. Previously, he led design at the UK Government Digital Service, where he helped create GOV.UK, and was later Group Design Director at the Co-op. A Royal Designer for Industry and Design Week Hall of Fame inductee, Ben was appointed CBE in 2025 for services to design and, in 2026, Chair of Art UK, the online home of the UK's national collection of art. *About the Podcast* The Future Forum podcast brings together leaders, thinkers and innovators to explore the ideas shaping tomorrow. For more information, head to www.futureforum.co Each episode explores the intersection of leadership, technology, creativity and systems thinking. 🔔 Subscribe for more conversations about the future of leadership, innovation and creativity. *Chapters* 00:00 Introduction 02:24 What will AI-powered governments look like in 10 years? 04:24 Why Estonia leads digital government 05:09 Lessons from creating GOV.UK 06:21 The secret to great product design 07:17 Why user research changes everything 08:24 The GOV.UK design mistake that failed instantly 11:20 Watch what users do—not what they say 15:16 Building GOV.UK like a startup 17:30 Is government ready for Agentic AI? 21:04 What Public Digital actually does 23:04 Should governments build AI into public services? 24:43 Why modern technology overcomplicates everything 27:28 Leave Your Lane: lessons from multiple careers 29:37 Why optimism is a leadership advantage 37:02 Digital sovereignty explained 46:18 What design really means 49:58 What excites Ben about the future 50:46 Ben's Memo to the Future 52:44 Final reflections Learn more about your ad choices. Visit podcastchoices.com/adchoices [https://podcastchoices.com/adchoices]

AI, Growth & Exports: How Britain Can Compete Again | Shevaun Haviland CBE

Is Britain still one of the best places in the world to do business? In this episode of Tomorrow: The Future Forum Podcast, Oli Barrett sits down with Shevaun Haviland CBE, Director General of the British Chambers of Commerce, to explore the biggest opportunities and challenges facing UK businesses. From artificial intelligence and political uncertainty to exports, investment and the future of work, Shevaun shares why she believes optimism is an underrated leadership quality and why Britain must start investing in itself again. If you're interested in leadership, innovation, entrepreneurship, AI or the future of the UK economy, this conversation is packed with practical insights. Subscribe for more conversations with the people shaping the future of business, technology and society. #AI #Creativity #innovation #leadership *Shevaun Haviland CBE, Director General, British Chambers of Commerce* Director General of British Chambers of Commerce (BCC) since April 2021, Shevaun was formerly Head of Business Engagement at Number 10 Downing Street and was at the heart of Government in the Cabinet Office as Head of the Inclusive Economy Partnership. Shevaun started her career in consultancy in London and New York. She then moved to the Walt Disney Company in strategic planning before joining Disneyland Paris, opening its second theme park. Shevaun then joined the agency world, running global accounts for Millward Brown, Mindshare and WPP. Following this, she started her own business as a partner in a digital innovation agency and venture builder, Independents United, where she also became an Advisor for the Danson Foundation. Most recently, Shevaun was the New Ventures Director for Avado, building new businesses in Edtech and founding the Academy of Digital Business Leaders. Shevaun has a passion for business as a force for good and in 2025 was awarded a CBE in the King’s Birthday Honours for her services to business. She was elected to the International Chambers of Commerce’s (ICC) World Chambers Federation Executive Council and General Council as Vice Chair for Europe and is a Board member of ICC UK. She is a Trustee of the Women of the World Foundation (WoW) and a Trustee of Barefoot College International, as well as a Venture Partner at the Conduit Connect. *About the Podcast* The Future Forum podcast brings together leaders, thinkers and innovators to explore the ideas shaping tomorrow. For more information, head to www.futureforum.co Each episode explores the intersection of leadership, technology, creativity and systems thinking. 🔔 Subscribe for more conversations about the future of leadership, innovation and creativity. *Chapters* 00:00 Optimism is an underrated leadership quality 00:24 Introduction 01:24 A vision for the future of work and AI 02:40 From Disney to Downing Street 03:43 Why optimism creates better leaders 04:08 What British businesses are worrying about today 05:58 Political uncertainty and the cost of instability 07:30 What the British Chambers of Commerce actually does 08:21 Why business should be a force for good 09:19 The remarkable origins of the Chamber of Commerce 10:26 Business, purpose and social impact 14:22 Is Britain still a great place to do business? 16:36 Why businesses are optimistic despite the economy 18:14 Can business really influence government? 19:18 The AI revolution and the future of the Chambers 20:50 How AI is changing UK businesses today 22:57 Politics, leadership and making change 24:10 Why Britain must invest in itself 25:02 Why exporting is the fastest way to grow 26:21 Companies and leaders Shevaun admires 27:35 AI tools every business should be exploring 29:11 AI, customer service and human connection 30:52 Will AI replace graduate jobs? 32:15 The changing skills employers value 34:00 The future of British business 42:00 Final reflections Learn more about your ad choices. Visit podcastchoices.com/adchoices [https://podcastchoices.com/adchoices]

The Future of Creativity: Why AI Won't Replace Human Imagination | Julian Douglas

What happens when one of the world's leading creative agency CEOs looks at the future of AI, creativity and human potential? In this episode of Future Forum, Oli Barrett MBE sits down with Julian Douglas (Dougie), Group CEO of VCCP, Chair of UK Advertising and one of the most influential figures in the creative industries. Together they explore how AI is transforming advertising, why curiosity is becoming the most valuable skill in business, and what organisations need to do to thrive in an era of exponential change. Dougie shares the story behind VCCP's viral AI-powered "Daisy" campaign for O2, explains why AI should accelerate rather than replace human creativity, and reveals why the future belongs to people who are willing to leave their lane, challenge convention and keep looking up. From the future of work and entry-level jobs to customer experience, storytelling and innovation, this is a conversation about what it takes to build businesses — and careers — that thrive in a rapidly changing world. *Julian Douglas, Group CEO, VCCP* Known universally as Dougie (except to his parents), his 25-year journey through advertising reads like a who's who of creative powerhouses – from WCRS, to BBH, TBWA and Grey (twice). In 2008, he found his home at VCCP, initially leading the agency's cornerstone account, O2. Today, as Group CEO, he's architecting VCCP's global ambitions, establishing dynamic hubs across North America and Asia that serve world-class brands including White Claw, Mondelez, Salesforce, Google, and PepsiCo. Under his leadership, VCCP achieved a remarkable double victory in 2025, securing Campaign's Global Agency of the Year in both Integrated and Independent Agency categories. A regular voice at the industry's most prestigious platforms – from SXSW and Cannes Lions to the Shanghai International Advertising Festival (SHIAF) – Dougie is passionate about advertising's potential as a force for positive change. This conviction drives his numerous leadership roles: Chair of the UK Advertising Export Group (UKAEG), active member of the IPA Council (where he served as President 2021-2023), Meta Advisory Council member, and Chair of Black Representation in Marketing (BRiM). Beyond the industry, Dougie serves as an Independent Trustee at the Disasters Emergency Committee (DEC), working to coordinate humanitarian responses to international crises. He's also Co-Founder of Lucky Voice, the UK's premier private karaoke company, which he launched with VCCP's Global CSO Jonny Shaw 20 years ago – where he's always happy to demonstrate his commitment to creative expression. Subscribe for more conversations with the leaders, innovators and thinkers shaping tomorrow. #FutureForum #AI #Creativity #innovation #leadership #advertising #futureofwork #artificialintelligence #customerexperience *About the Podcast* The Future Forum podcast brings together leaders, thinkers and innovators to explore the ideas shaping tomorrow. For more information, head to www.futureforum.co Each episode explores the intersection of leadership, technology, creativity and systems thinking. 🔔 Subscribe for more conversations about the future of leadership, innovation and creativity. *Chapters* 00:00 Introduction 01:28 The Future Is Already Here 03:52 Why AI Is About Better, Not Just Faster 07:12 Advertising Becomes Customer Experience 10:18 Solving the Wrong Problem 13:35 The AI Grandma Fighting Scammers 18:10 Branded AI Agents and Customer Relationships 21:25 How AI Is Changing Jobs and Skills 24:52 Why VCCP Is Hiring More Young Talent 27:18 The Future Shape of Organisations 29:54 Leadership, Curiosity and Creative Culture 33:02 Advertising as a Force for Good 36:05 Creativity, Society and Human Behaviour 38:28 What's Making Dougie Optimistic? 40:15 The Cadbury AI Campaign 42:18 Authenticity, AI and Consumer Trust 43:55 What AI Will Never Replace 45:02 Why AI Enhances Human Creativity 46:22 Leaving Your Lane 47:10 A Memo to the Future: Keep Looking Up 47:59 Outro Learn more about your ad choices. Visit podcastchoices.com/adchoices [https://podcastchoices.com/adchoices]

Can Manchester Become Europe's Innovation Capital? | Dr Karim Bahou

In this episode, Oli Barrett MBE sits down with Dr Karim Bahou, Head of Innovation at Sister, Manchester's £1.7 billion innovation district, to explore the future of technology, entrepreneurship and economic growth. From artificial intelligence and synthetic biology to startup ecosystems and the power of place, Karim shares why the next wave of innovation will depend on bringing together founders, researchers, investors, corporates and communities. The conversation explores how AI is moving beyond productivity tools to accelerate scientific discovery, why engineering biology could become one of the most transformative technologies of the century, and what Britain can do to strengthen its position as a global innovation leader. Karim also explains why physical innovation hubs still matter in a world of remote work, how Manchester is building a world-class ecosystem for ambitious founders, and why curiosity, resilience and openness to change may be the most valuable skills of the future. Whether you're an entrepreneur, investor, policymaker or simply fascinated by where technology is taking us, this episode offers a compelling look at the forces shaping tomorrow. Dr Karim Bahou is Head of Innovation at Sister, Manchester’s new innovation district. In this role, he spearheads the global development of Sister’s ecosystem, working with senior leaders from Bruntwood SciTech and The University of Manchester to accelerate the growth of ambitious start-ups in Manchester and beyond. Karim brings over a decade of experience at the intersection of academia and industry. He holds a PhD in organic chemistry from Imperial College London and has conducted research at Imperial, CSIRO in Australia, and the University of Liverpool. Alongside his academic career, he has held senior consulting roles at Plexal and FIS360 Ltd., where he specialised in building partnerships between government, academia, industry leaders, and SMEs to drive technological innovation. His career reflects a strong commitment to enabling innovation, nurturing entrepreneurial ecosystems, and supporting organisations to translate cutting-edge research into real-world impact. #Innovation #ArtificialIntelligence #AI #entrepreneurship #manchester #futureofwork #technology *About the Podcast* The Future Forum podcast brings together leaders, thinkers and innovators to explore the ideas shaping tomorrow. For more information, head to www.futureforum.co Each episode explores the intersection of leadership, technology, creativity and systems thinking. 🔔 Subscribe for more conversations about the future of leadership, innovation and creativity. *Chapters* 00:00 Introduction: The Future of Innovation 01:25 AI Beyond Productivity Tools 04:10 Why Small Companies Lead Innovation 06:30 From Academia to Innovation Leadership 09:15 Inside Sister: Manchester's Innovation District 13:00 Why Physical Innovation Hubs Matter 16:20 Building Communities for Founders 18:40 Startups Solving Global Problems 19:10 Space Systems: Satellites & Climate Data 22:00 NeuWave: AI Modelling the Oceans 25:00 Unbezo: Data Science & Healthcare Innovation 28:00 Remote Work vs The Power of Place 31:20 How Corporates Can Innovate Faster 34:30 The Skills That Will Matter Most 35:50 Why Britain Punches Above Its Weight 37:15 The Potential of Synthetic Biology 39:00 Connecting Innovation Across UK Cities 42:00 Policy Changes That Could Unlock Growth 44:30 Why Leaving Your Lane Matters 47:00 The Future of Manchester Innovation 50:15 A Memo to Future Innovators 52:10 What Innovation Really Means 54:00 Building the Next Generation of UK Startups Learn more about your ad choices. Visit podcastchoices.com/adchoices [https://podcastchoices.com/adchoices]

The Future of UK Business, Capital Markets & Innovation | Dame Julia Hoggett DBE

Dame Julia Hoggett DBE joins Oli Barrett on Tomorrow: The Future Forum Podcast to explore the future of British business, innovation, investment and leadership. As Chief Executive of the London Stock Exchange, Julia sits at the intersection of finance, technology and trust. In this wide-ranging conversation, she shares her vision for creating an environment where great companies can start, grow, scale and stay in the UK, while ensuring more people benefit from the nation's economic success. Julia explains why she describes the London Stock Exchange as a "300-year-old fintech", discusses the opportunities and challenges created by AI, tokenisation and digital markets, and outlines why she believes Britain already has all the ingredients needed to become a global leader in innovation. The conversation also explores leadership, succession, the importance of building teams that can thrive without you, and why future leaders should aspire to become obsolete. Whether you're an entrepreneur, investor, policymaker or leader, this episode offers a fascinating perspective on how capital, technology and human ingenuity can shape the future. Dame Julia Hoggett, DBE joined the London Stock Exchange plc as CEO in April 2021. She is also Head of Digital and Securities Markets at the London Stock Exchange Group (LSEG), which includes leading the group’s digital markets initiative and wider responsibility for the Group’s other equity venues. Julia previously worked at the UK’s Financial Conduct Authority as Director of Market Oversight and Head of Wholesale Banking Supervision. Prior to the FCA, Julia held roles at Bank of America Merrill Lynch where she was the Head of FIG flow financing, Covered Bonds Short-Term financing and Green Bonds for EMEA, and for the DEPFA BANK Group where she held several roles, including CEO of DEPFA ACS BANK and Head of Long-Term Funding for the DEPFA BANK Group. Julia started her career at JPMorgan where she focused on Emerging Markets and then Sovereign and Supranational Agency Debt Origination. In 2022, Julia became the inaugural Chair of the UK’s Capital Markets Industry Taskforce. Julia was made a Dame Commander of the Order of the British Empire (DBE) in His Majesty’s June 2024 Birthday Honours for services to finance and business. Julia was also named in the Financial Time’s 25 Most Influential Women of 2024 list and awarded an Honorary Freedom of the City of London in 2023. She has been named on several of Financial News’ ‘Most Influential’ lists over the last 15 years. She has also appeared in several Diversity and Inclusion impact lists. Julia holds a degree in Social and Political Sciences from Newnham College, Cambridge University and undertook a research scholarship at Kings College, Cambridge University focused on public policy and economic development strategies in East Africa. Julia actively advocates for diversity and inclusion and has been involved in initiatives to deliver progress in this space for over two decades. About the Podcast The Future Forum podcast brings together leaders, thinkers and innovators to explore the ideas shaping tomorrow. For more information, head to www.futureforum.co Each episode explores the intersection of leadership, technology, creativity and systems thinking. 🔔 Subscribe for more conversations about the future of leadership, innovation and creativity. Chapters 00:00 Britain has all the ingredients to succeed 00:31 Introduction: Dame Julia Hoggett DBE 01:38 A vision for Britain's future economy 02:56 What stock exchanges are really for 04:24 What drives founders and entrepreneurs 06:39 Public markets, growth and scaling businesses 06:59 Why the London Stock Exchange is a "300-year-old fintech" 08:10 Debunking myths about the London Stock Exchange 09:59 Can ambitious British companies raise enough capital? 11:04 Pension funds, investment and the Mansion House reforms 13:14 Which industries need to reinvent themselves? 15:00 The skills that matter most in the age of AI 16:42 How Julia uses AI as a co-pilot 18:52 AI, algorithms and the future of markets 21:19 Tokenisation and the next evolution of capital markets 23:50 Why private markets matter for UK growth 26:29 Leadership and aspiring to be obsolete 29:33 Inspiring the next generation of problem-solvers 32:24 Julia's career and answering life's "exam questions" 34:05 The challenge Britain should be solving right now 36:04 Starting with the destination and working backwards 36:32 Julia's memo to the future 37:34 Final reflections and closing thoughts Learn more about your ad choices. Visit podcastchoices.com/adchoices [https://podcastchoices.com/adchoices]