Voices for Voices®

I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

37 min · 19 de may de 2026
Portada del episodio I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

Descripción

My prescription didn’t change, my doctor didn’t disappear, and the pharmacy had the medication ready, yet I still hit a wall that left me without a key psychotropic med for a day. The wall was insurance prior authorization, and the price tag on the other side was $376 for a 30-day supply. I’m telling this story because it’s not rare, and because medication access should never hinge on a hidden form nobody sends until you’re already out. I break down exactly what happened between my prescriber, CVS, and UnitedHealthcare Surest and why the communication failed at the worst possible moment. We talk about prescription coverage, rejected claims, discount cards like GoodRx, and the basic automation that should exist in 2026: if a medication requires prior authorization, the insurer should instantly notify the provider with the right form and the next steps. Instead, patients get stuck doing crisis-level coordination while anxiety climbs and stability slips. We also zoom out to the bigger mental health realities: why missed doses can be destabilizing, how these obstacles can push people toward relapse or unsafe decisions, and why stigma gets reinforced when the system treats psychiatric care like an afterthought. I share a comparison from my dad’s cancer treatment that shows prior authorization can be flagged quickly when the process is built right, and I even call the pharmacy on air to confirm the cost in real time. If you’ve ever been blindsided by a prior authorization delay or a surprise medication bill, I hope this makes you feel less alone and more ready to push back. Subscribe, share this with someone navigating insurance right now, and leave a review so more people can find Voices for Voices. *Donate Today: LoveVoices.org [https://www.lovevoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And Why We’re Here * 2:08 Disclaimer And What This Isn’t * 3:43 Running Out Of A Psychiatric Med * 10:51 The Prior Authorization Breakdown * 19:40 When Delays Push People Over * 20:55 Cancer Care Shows Faster Approval Paths * 30:07 Calling CVS Live For The Price * 32:54 You’re Not Alone And Next Steps #HealthInsurance #PrescriptionCosts #UnitedHealthcare #AffordableMedications #SurestPlan #MedicationsSavings #HealthcareTips #MedicineCostManagement #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode505 Support the show [https://cash.app/$VoicesforVoices]

Comentarios

0

Sé la primera persona en comentar

¡Regístrate ahora y únete a la comunidad de Voices for Voices®!

Empezar

2 meses por 1 €

Después 4,99 € / mes · Cancela cuando quieras.

  • Podcasts exclusivos
  • 20 horas de audiolibros / mes
  • Podcast gratuitos

Todos los episodios

506 episodios

Portada del episodio You Don't Have to Carry the Storm Alone | Episode 509

You Don't Have to Carry the Storm Alone | Episode 509

Life doesn’t usually tell you right away whether you’re making the “right” choice and that silence can mess with your head. I talk about what it feels like to chase validation, second-guess everything, and carry a storm of thoughts you can’t quite shut off, even when you look fine on the outside. From there, I get real about mental health support: why I resisted therapy for years, what finally pushed me to take counseling seriously, and why having one person who won’t judge you can be a turning point. We also dig into the fear that stops so many people from reaching out, like worrying about what others will think, feeling embarrassed about seeing a psychiatrist, or assuming you “shouldn’t” need help. We go straight at the stigma around mental illness, diagnoses, and medication. Labels can feel heavy, but they can also help your care team support you in specific ways. And while I don’t enjoy taking medication, I’d rather do what helps me function than slide back into the worst version of my thoughts. If you’ve been putting it off, my ask is simple: just have a conversation. Subscribe for more honest talks, share this with someone who needs it, and leave a review to help more people find Voices for Voices. *Donate Today: LoveVoices.org [https://www.voicesforvoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices_22 Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And Quick Support Request * 0:52 Tour Rehearsals And Time Away * 2:15 Life Feels Hard Without Feedback * 4:35 Why Talking To Someone Helps * 6:59 Faith Identity And Fear Of Judgment * 9:49 Diagnoses Labels And Mental Health Stigma * 14:10 Medication Care And Taking The Next Step * 19:01 Closing Thanks And Share The Show #Support #MentalHealth #SelfCare #EmotionalSupport #Resilience #LifeChallenges #YouAreNotAlone #WellnessJourney #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode509 Support the show [https://cash.app/$VoicesforVoices]

Ayer19 min
Portada del episodio Your Life Isn't Yours to Control—Here's Why That's Good | Episode 508

Your Life Isn't Yours to Control—Here's Why That's Good | Episode 508

Who’s holding the pen to your story and how much of it is really yours to control? We sit with that question and follow it where it leads: childhood memories of learning to write, the messy first drafts we all live through, and the uncomfortable reality that the biggest outcomes in life aren’t fully in our hands. From my perspective as a believer, I share why I see Jesus as the author of my life, and how that belief changes the way I think about control, fear, and the clock that keeps moving whether we’re ready or not. We talk about life’s clear arc birth, living, and death and why reflecting on mortality can be healthy when it pushes us toward meaning instead of rumination. If you’ve ever felt stuck between your plans and what life hands you, this conversation gives language to that tension. Then we get practical: procrastination is a habit that steals possibility, and urgency is a gift when you use it well. I connect that urgency to our work at Voices for Voices, built on my mental health, mental illnesses, trauma, and recovery, and I share what it means to cross 500 episodes without a big corporation behind us. What keeps it going is belief, mission, and people like you. If this resonates, subscribe, share the show with a friend, and leave a review so more people can find these conversations. What’s one thing you’re ready to start today? *Donate Today: LoveVoices.org [https://www.lovevoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices_22 Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And Quick Ways To Help * 0:59 The Author Of Your Life * 3:29 What Kids Teach Us About Stories * 5:25 Faith Control And The End Of Life * 15:37 Urgency Beats Procrastination * 18:28 500 Episodes Built On Belief * 23:01 Gratitude And Share The Show #WhoWritesYourLife #LifeChoices #PersonalDevelopment #SelfDiscovery #MindsetShift #PhilosophyOfLife #LifeJourney #InspirationJourney #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode508 Support the show [https://cash.app/$VoicesforVoices]

24 de may de 202624 min
Portada del episodio This Viral Airport Prank Exposes a Dangerous Gap in Security | Salish & Jordan Matter | Episode 507

This Viral Airport Prank Exposes a Dangerous Gap in Security | Salish & Jordan Matter | Episode 507

Watching your child scroll YouTube on a school-issued laptop can feel normal right up until the moment you see something that makes your stomach drop. We’re Justin Alan Hayes and Voices for Voices, and we’re putting out a blunt public service announcement about a viral-style airport “challenge” video where an adult uses prosthetics to disguise his identity inside a place that is supposed to run on verification, caution, and security. We walk through why disguises in an airport are not just a goofy prop choice, but a behavior that can normalize deception in a high-security environment. Even if the creator’s intent is entertainment, the message that lands for viewers, especially kids, can be “this is fine if it gets views.” We also talk about consistency: regular travelers deal with ID checks, screening, and security fees, so it’s fair to ask why filmed stunts get treated differently. From there, we connect the dots to child development and digital safety. Kids are still building the reasoning systems that help them judge risk, and platforms plus school devices can make edgy content look approved simply because it’s accessible. We call on YouTube content moderation, school administrators, and parents to take age-appropriate filtering and online behavior modeling seriously. If you care about safer media for kids and clearer boundaries for public spaces, listen, share this with another parent or guardian, and subscribe so you don’t miss what we tackle next. After you listen, what should platforms and schools do differently? *Donate Today: LoveVoices.org [https://www.lovevoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices_22 Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And Quick Ways To Help * 1:14 Why This Is A Public Warning * 2:08 The YouTube Airport Disguise Scenario * 4:38 Security Risks And Identity Fraud Concerns * 12:10 Kids Watching And Brain Development * 20:30 School Laptops And Content Oversight * 29:52 Precedent Fairness And Closing Appeal #YouTubeChallenges #AirportSafety #ViralVideos #Salish #JordanMatter #YouTubeTrends #SafetyConcerns #tsa #transportationsecurityagency #dhs #departmentofhomelandsecurity #airportsecurity #ViralChallenge #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode507 Support the show [https://cash.app/$VoicesforVoices]

22 de may de 202634 min
Portada del episodio I Couldn't Get The Pills Even Though They Had Them | Episode 506

I Couldn't Get The Pills Even Though They Had Them | Episode 506

A prescription can be sitting at the pharmacy, but still be out of reach. I’m Justin Alan Hayes, and I’m putting a spotlight on what happens when prior authorization, insurance approval, and pharmacy systems collide and the patient pays the price, sometimes with their mental health. I walk you through a real timeline: the missing prior authorization notice that should have hit my prescriber immediately, the multi day delay that follows, and the moment CVS tells me my medication is “ready” for $372. After the form is finally approved, the price changes to $90, but the process somehow gets slower, not faster. Then comes the part that makes no sense: the system acts like the medication needs to be reordered even though it was already there when the cash price applied. That’s not just frustrating, it’s dangerous when the medication is meant to be taken daily and anxiety is already high. We also dig into the practical issues people run into every day: generic vs name brand choices, confusing automated phone updates, inventory and billing mismatches, and the way patients are forced to be the middleman between insurance companies and pharmacies. I share why this kind of administrative red tape can push people who are already struggling to a breaking point, and why healthcare accountability has to include the systems and policies that create these delays. If you’ve ever battled prescription coverage, prior authorization, or pharmacy delays, you’re not alone. Subscribe, share this with someone who needs it, and leave a review so more people can find Voices for Voices and feel supported. *Donate Today: LoveVoices.org [https://www.lovevoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And The Mission * 1:49 The Prior Authorization Breakdown * 8:20 CVS Pricing Shock And Confusion * 14:40 Out Of Stock Vs Reality * 20:14 When Delays Put Lives At Risk * 26:00 Accountability And A Better System * 29:23 Final Thoughts And How To Help #PharmacyIssues #MedicalEthics #HealthcareAccess #PrescriptionRefusal #PatientRights #PharmacyStories #HealthcareChallenges #PatientAdvocacy #cvspharmacy #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode506 Support the show [https://cash.app/$VoicesforVoices]

20 de may de 202630 min
Portada del episodio I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

My prescription didn’t change, my doctor didn’t disappear, and the pharmacy had the medication ready, yet I still hit a wall that left me without a key psychotropic med for a day. The wall was insurance prior authorization, and the price tag on the other side was $376 for a 30-day supply. I’m telling this story because it’s not rare, and because medication access should never hinge on a hidden form nobody sends until you’re already out. I break down exactly what happened between my prescriber, CVS, and UnitedHealthcare Surest and why the communication failed at the worst possible moment. We talk about prescription coverage, rejected claims, discount cards like GoodRx, and the basic automation that should exist in 2026: if a medication requires prior authorization, the insurer should instantly notify the provider with the right form and the next steps. Instead, patients get stuck doing crisis-level coordination while anxiety climbs and stability slips. We also zoom out to the bigger mental health realities: why missed doses can be destabilizing, how these obstacles can push people toward relapse or unsafe decisions, and why stigma gets reinforced when the system treats psychiatric care like an afterthought. I share a comparison from my dad’s cancer treatment that shows prior authorization can be flagged quickly when the process is built right, and I even call the pharmacy on air to confirm the cost in real time. If you’ve ever been blindsided by a prior authorization delay or a surprise medication bill, I hope this makes you feel less alone and more ready to push back. Subscribe, share this with someone navigating insurance right now, and leave a review so more people can find Voices for Voices. *Donate Today: LoveVoices.org [https://www.lovevoices.org], CashApp and Venmo **Find our book here: Amazon: https://voices-for-voices.org/3ZhJ6AW [https://voices-for-voices.org/3ZhJ6AW] Publisher: https://voices-for-voices.org/3LKL1uN [https://voices-for-voices.org/3LKL1uN] ***Website: https://voices-for-voices.org/4byLXgb [https://voices-for-voices.org/4byLXgb] Instagram: @voicesforvoices TikTok: @voices_for_voices Facebook: Voices for Voices *Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible. Chapter Markers * 0:00 Welcome And Why We’re Here * 2:08 Disclaimer And What This Isn’t * 3:43 Running Out Of A Psychiatric Med * 10:51 The Prior Authorization Breakdown * 19:40 When Delays Push People Over * 20:55 Cancer Care Shows Faster Approval Paths * 30:07 Calling CVS Live For The Price * 32:54 You’re Not Alone And Next Steps #HealthInsurance #PrescriptionCosts #UnitedHealthcare #AffordableMedications #SurestPlan #MedicationsSavings #HealthcareTips #MedicineCostManagement #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode505 Support the show [https://cash.app/$VoicesforVoices]

19 de may de 202637 min