Leading Through Uncertainty: Michael Park on AI, Change, and Human Readiness

Leading Through Uncertainty: Michael Park on AI, Change, and Human Readiness

In this episode of What’s Possible, Ilene Schaffer sits down with Michael Park, Senior Vice President of Global Partnerships and Channels at ServiceNow, for a conversation about leadership, AI, and how to navigate a world of work that is changing faster than ever. Michael has spent the last five years with AI at the center of his work, including serving as ServiceNow’s CMO and leading the company’s first dedicated AI go-to-market function. In this conversation, he shares what he is learning from the front lines of transformation. Including why leaders need to take action before they have complete certainty, build AI fluency, strengthen domain expertise, and stay deeply connected to human relationships. Together, Ilene and Michael explore what it takes to lead through ambiguity, why gratitude and patience are essential leadership practices, and how organizations can prepare people for AI in ways that are practical, human, and grounded in trust. This episode is especially relevant for leaders, teams, and anyone working in an organization where AI is becoming a larger part of how work gets done, which increasingly means all of us. - - - - - - - Learn more about Silicon Valley Change Website [https://www.svchange.com/] | LinkedIn [https://www.linkedin.com/company/silicon-valley-change-executive-coaching/] | YouTube [https://www.youtube.com/watch?v=G984wxAvpUM&list=PLXY813hnUnJzKWYuVj94gwtipQTBaEM1N] Connect with Ilene Schaffer Website [https://www.ileneschaffer.com/] | Instagram [https://www.instagram.com/ileneschaffer] | LinkedIn [https://www.linkedin.com/in/ileneschaffer]  This show is produced and edited by the team at Palm Tree Pod Co. [https://www.palmtreepodco.com/]

In the Moment: Kamila Sip on the Hidden Cost of Indecision

In this episode of What’s Possible: In the Moment, Ilene Schaffer sits down with Kamila Sip to explore why indecision is not a neutral act, especially for leaders. Kami explains how stalled decisions at the top can create cognitive, emotional, and performance costs across an entire team. When leaders delay, teams are often left to operate in ambiguity, make fragmented assumptions, and carry the stress of uncertainty. Ilene and Kami unpack why this matters so much for leaders stepping into bigger roles, where quick, data-informed decisions are often expected. This short conversation introduces three common blocks that get in the way of effective decision-making: data anxiety, loss aversion, and accountability avoidance. It offers a practical reminder that understanding why we hesitate is often the first step toward making clearer, faster, and more confident decisions. - - - - - - - Learn more about Silicon Valley Change Website [https://www.svchange.com/] | LinkedIn [https://www.linkedin.com/company/silicon-valley-change-executive-coaching/] | YouTube [https://www.youtube.com/watch?v=G984wxAvpUM&list=PLXY813hnUnJzKWYuVj94gwtipQTBaEM1N] Connect with Ilene Schaffer Website [https://www.ileneschaffer.com/] | Instagram [https://www.instagram.com/ileneschaffer] | LinkedIn [https://www.linkedin.com/in/ileneschaffer]  This show is produced and edited by the team at Palm Tree Pod Co. [https://www.palmtreepodco.com/]

5 Communication Blunders That Can Stall Your Career and How to Avoid Them with Dr. Laura Sicola

What are the communication mistakes that quietly hold leaders back? In this episode of What’s Possible, Ilene Schaffer sits down with executive communication coach, TEDx speaker, and author Dr. Laura Sicola to unpack five common communication blunders that can quietly stall a career, and what leaders can do instead. Drawing on more than two decades of experience coaching Fortune 500 executives, nonprofit leaders, and government agencies, Laura explains how even highly capable professionals can lose influence when they get stuck in the expert’s curse, stay silent in meetings, let their nervous system take over, confuse authenticity with rigidity, or listen only to respond instead of listening to lead. Ilene and Laura explore what it really takes to build authentic authority, executive presence, and stronger communication in high-stakes conversations. This episode is especially relevant for leaders, managers, and ambitious professionals who want to communicate with more clarity, confidence, and impact in a world moving faster than ever. Learn more about how to elevate your leadership here: sicola.info [https://sicola.info/] - - - - - - - Learn more about Silicon Valley Change Website [https://www.svchange.com/] | LinkedIn [https://www.linkedin.com/company/silicon-valley-change-executive-coaching/] | YouTube [https://www.youtube.com/watch?v=G984wxAvpUM&list=PLXY813hnUnJzKWYuVj94gwtipQTBaEM1N] Connect with Ilene Schaffer Website [https://www.ileneschaffer.com/] | Instagram [https://www.instagram.com/ileneschaffer] | LinkedIn [https://www.linkedin.com/in/ileneschaffer]  This show is produced and edited by the team at Palm Tree Pod Co. [https://www.palmtreepodco.com/]

In the Moment: What Working in Prison Taught Jeff Jacobs About Diversity and Belonging

In this episode of What’s Possible: In the Moment, Ilene Schaffer continues her conversation with Jeff Jacobs, exploring what his work in prisons revealed about diversity, belonging, and leadership. Jeff reflects on a striking moment of racial separation among inmates and the unexpected insight that followed: people often gravitate toward what feels familiar, not always out of hostility, but out of habit and comfort. From there, he and Ilene dig into what that means for the workplace, where diverse teams often outperform homogeneous ones, but require more intentionality, vulnerability, and trust to truly thrive. This short conversation is a thoughtful look at how leaders can build safer, more honest environments where people feel able to share feedback, challenge assumptions, and belong without creating exclusion. - - - - - - - Learn more about Silicon Valley Change Website [https://www.svchange.com/] | LinkedIn [https://www.linkedin.com/company/silicon-valley-change-executive-coaching/] | YouTube [https://www.youtube.com/watch?v=G984wxAvpUM&list=PLXY813hnUnJzKWYuVj94gwtipQTBaEM1N] Connect with Ilene Schaffer Website [https://www.ileneschaffer.com/] | Instagram [https://www.instagram.com/ileneschaffer] | LinkedIn [https://www.linkedin.com/in/ileneschaffer]  This show is produced and edited by the team at Palm Tree Pod Co. [https://www.palmtreepodco.com/]

Marcus Buckingham on Why Love Is the Missing Ingredient in Leadership and Business

In this episode of What’s Possible, Ilene Schaffer sits down with renowned researcher, entrepreneur, and bestselling author Marcus Buckingham for a bold and deeply human conversation about leadership, work, and why love may be the most overlooked driver of performance in business today. Drawing from his research, his years at Gallup, and his own experience building and selling a company, Marcus makes the case that love is not soft fluff layered on top of business. It is a real force that drives trust, loyalty, energy, creativity, and results. Marcus and Ilene explore why extreme positive experiences matter more than “pretty good” ones, how leaders can intentionally create more life-giving moments at work, and why small practices like weekly check-ins can have an outsized impact on team performance and human flourishing. This episode is especially relevant for leaders navigating uncertainty, AI, burnout, and fast change, and looking for a more human, evidence-based way forward. - - - - - - - Learn more about Silicon Valley Change Website [https://www.svchange.com/] | LinkedIn [https://www.linkedin.com/company/silicon-valley-change-executive-coaching/] | YouTube [https://www.youtube.com/watch?v=G984wxAvpUM&list=PLXY813hnUnJzKWYuVj94gwtipQTBaEM1N] Connect with Ilene Schaffer Website [https://www.ileneschaffer.com/] | Instagram [https://www.instagram.com/ileneschaffer] | LinkedIn [https://www.linkedin.com/in/ileneschaffer]  This show is produced and edited by the team at Palm Tree Pod Co. [https://www.palmtreepodco.com/]