Delivered: The Journey of Packaging

The Secret Behind Miami's Most Iconic Bakery Brand with Ben Linero

How do you grow from 12 locations to 44 while protecting the legacy that got you there? In this episode of Delivered, Brad and Zack sit down with Ben Linero, CMO of Vicky Bakery and CEO of Benamor Galvez, to talk about scaling an iconic brand without losing its identity.From the power of emotional connection and memorable packaging to franchising, AI-driven decision making, and building partnerships that actually fit the brand, Ben shares what it takes to lead growth at one of South Florida's most recognizable foodservice brands.Whether you're building a restaurant, a franchise system, or a consumer brand, this conversation is packed with lessons on growth, culture, and staying true to who you are.01:51 - Ben's Journey into Food Service02:46 - The Story Behind Vicky Bakery Since 197203:43 - How Ben Became Part of Vicky Bakery05:05 - The Importance of Family-Run Businesses08:25 - Expanding Cuban Cuisine Beyond Miami10:40 - The Vicky Bakery Experience12:20 - Origin Story: From Wholesale to Retail15:00 - Growth Plan: From 12 to 44 Locations17:20 - Store Footprint and Grab-and-Go Traffic18:40 - The Critical Role of Packaging25:20 - Finding Passionate Franchise Operators27:20 - Häagen-Dasz Collaboration: A Historic First29:20 - World Cup Miami Partnership33:00 - Supply Caddy's Quick Turnaround for FIFA35:00 - AI Innovation in Food Service37:40 - Introducing the Hive Tool40:00 - Sales Growth and Average Ticket Value43:00 - Balancing Creativity and Operations45:30 - Effectiveness Over Efficiency46:30 - Most Memorable Hospitality Experience🔗 Subscribe for more founder stories from the foodservice frontier.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions?Get in touch here⁠: https://supplycaddy.com/contact-us/Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/#DeliveredPodcast #VickyBakery #Foodservice #RestaurantGrowth #BrandStrategy #MiamiBusiness #SouthFloridaBusiness #FIFAWorldCup

From Brick Ovens to Food Trucks: Billy Bricks’ Evolution Over 20 Years

From practicing law to leading a growing restaurant brand, Ric Gruber didn’t take the traditional path into foodservice. In this episode of Delivered, we sit down with the CEO & General Counsel of Billy Bricks to break down what it really takes to scale a modern pizza concept (without losing quality, consistency, or brand identity). This is a conversation about control, growth, and the details most brands overlook when they scale. Timestamps: 01:45 - Ric's Journey 08:44 - What is Billy Bricks? 21:02 - Mobile-First Approach and Guest Experience 25:00 - The Power of Branding on Everything 27:52 - Packaging Challenges: Food Quality and Delivery 35:40 - Expanding the Brand: Introducing Moo Joe's Ice Cream 39:40 - Super Bowl and Peak Season Operations 45:20 - Honoring Dad's Legacy While Innovating 48:15 - Most Memorable Moment: The Arizona Road Trip 🔗 Subscribe for more founder stories from the foodservice frontier. Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/ Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/ #DeliveredPodcast #SupplyCaddy #RestaurantIndustry #FoodBusiness #BrandBuilding #OffPremiseDining #RestaurantPackaging #FastCasual #RestaurantGrowth

Scaling Restaurants Without Losing Soul: Mo Brown’s Playbook

In this episode of Delivered: The Journey of Packaging, Bradley Sabath and Zachary Stein sit down with Mo Brown, International Marketing Director for LATAM & Canada at Carl's Jr. Restaurants. With nearly 4,000 locations in over 44 countries, Carl’s Jr. has mastered the balance between global consistency and smart localization. Mo shares how the brand maintains its “QSR+” positioning, protects product quality across markets, and defines value beyond price. If you’re in food service, franchising, global marketing, or packaging strategy, this episode is packed with insights you can apply immediately. Timestamps: 01:16 - Mo's Career Journey: From Hispanic Advertising to Food Service 08:00 - CKE International's Global Footprint 14:24 - The Definition of Hospitality in QSR 20:24 - Managing Supply Chain Across Multiple Countries 26:18 - Being the Underdog: Punching Above Your Weight 32:04 - The Importance of Packaging in Brand Experience 42:00 - Sustainable Growth Strategy for International Markets 46:00 - Advice for Young Marketers: Get in the Splash Zone 48:00 - Most Memorable Hospitality Experiences 🔗 Subscribe for more founder stories from the foodservice frontier.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/ Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/ #DeliveredPodcast #SupplyCaddy #RestaurantIndustry #FoodBusiness #BrandBuilding #OffPremiseDining #RestaurantPackaging #FastCasual #RestaurantGrowth

From Parking-Lot Pop-Up to Global Phenomenon: A Conversation with Dave’s Hot Chicken CEO

In this episode of Delivered: The Journey of Packaging, we sit down with Jim Bitticks, recently promoted to CEO of Dave’s Hot Chicken, for a deeply personal conversation about his career, leadership journey, and what keeps him grounded as the brand continues to scale. This episode offers a behind-the-scenes look at the human side of leadership inside one of the most talked-about QSR brands today.03:10 – Meet Jim “Jimmy” Bitticks of Dave’s Hot Chicken12:45 – From early hustle to restaurant leadership 28:30 – Why Dave’s growth was intentional, not accidental 47:20 – Simplicity, scale, and the billion-dollar mindset 01:08:00 – Leadership, legacy, and building for the long term 🔗 Subscribe for more founder stories from the foodservice frontier. Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/ Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/ #DeliveredPodcast #SupplyCaddy #RestaurantIndustry #FoodBusiness #BrandBuilding #OffPremiseDining #RestaurantPackaging #FastCasual #RestaurantGrowth

Sustainability Meets Humanity: Carlos Londono on Packaging Innovation at Wendy’s

In this episode with the genius Carlos Londono, he shares an inside perspective on the challenges and decisions that come with scaling a QSR brand in today’s market. From packaging innovation to regulatory pressure and evolving consumer expectations, this conversation goes beyond surface-level trends. In this episode, we cover: 00:00 – Why this conversation matters right now 03:12 – Carlos’s background and perspective on scaling QSR brands 07:45 – Why innovation must stay simple 12:30 – Putting consumer experience before cost 18:05 – How delivery platforms and apps reshaped QSR packaging 24:10 – The hidden operational pressure of off-premise dining 29:40 – EPR regulations and why they’re a growing industry challenge 35:55 – Heat retention vs. cost: the trade-off every brand faces 41:20 – Why the right partners matter more at scale 47:10 – Advice for emerging brands planning their next phase of growth If you’re a founder, operator, or procurement leader navigating growth in 2025 and beyond, this episode delivers insight you can actually use. 🔗 Subscribe for more founder stories from the foodservice frontier. Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/ Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/ #DeliveredPodcast #SupplyCaddy #RestaurantIndustry #FoodBusiness #BrandBuilding #OffPremiseDining #RestaurantPackaging #FastCasual #RestaurantGrowth