Retales: Conversations with Profit Protection

Inside the Retail Crime Report: How the Research Really Works

On today’s episode, Nicole is joined by leading experts in criminology and retail crime—Professor Michael Townsley (Griffith University) and Professor Joe Clare (University of Western Australia). Together, they are shaping one of the most important pieces of research in our industry—the Australia & New Zealand Retail Crime Report. In this episode, we go behind the scenes of the research—exploring how the data is collected, the methodologies used, and why a robust, industry-led approach is critical to understanding the true scale and nature of retail crime. We also discuss the role retailers play in contributing to the research, and why their input is essential to ensuring the findings are both meaningful and actionable. To register interest or request more information, please complete the expression-of-interest by 6th July 2026 form: https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE [https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE] GU ethics reference number: HREC/2026/0540 and UWA Ref: 2026/ET000569. Contact Details : PPFF - https://www.profitprotection.co/ Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ Professor Joe Clare - https://www.linkedin.com/in/joseph-clare-05098449/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Retail Reality : Witnessing a Critical Incident

On today's episode of the podcast, Nicole is joined by Alex van Diggelen, Senior Loss Prevention Manager, APAC atLovisa.  At Lovisa, Alex oversees shrinkage managementand security infrastructure for 300+ stores.  Prior to working at Lovisa, Alex led the national security operations at Myer, including CCTV, access control, and seriousincident investigations.Sometimes ordinary days turn extraordinary in the most confronting ways. Alex eye witnessed a smash & grab attempt from a group of offenders charging into a jewellery store. His describes the event in detail and discusses how his actions ensured that onlookers and staff were safe and how he kept the crime scene cleared until law enforcement turned up. This is a personal story of shock and fear and the moments of humanity that followed. Contact details :PPFF - https://www.profitprotection.co/ Alex van Diggelen - https://www.linkedin.com/in/alex-van-diggelen-3b80a825/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Resilient Workforces = Resilient Futures

On today's episode of the podcast, Nicole is joined by Scott Harris, Managing Director at Workforce Resilience AU/NZ. Scott was as a police officer in the Queensland Police Service for 26 years and has developed a comprehensive suite of skills to assist organisations to build greater resilience within their workforce& reduce risk whilst enhancing operational security & safety. Since founding Workforce Resilience in 2015, Scott has partnered with some of Australia and New Zealand's leading public and private sector organisations,supporting their leadership teams in the development of contemporary strategies to maintain the safety and security of their workforce and key assets.Contact details :PPFF - https://www.profitprotection.co/ Scott Harris - https://www.linkedin.com/in/scott-harris-47b06588/Workforce Resilience - https://workforceresilience.com.au/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

RFID in Retail

On today's episode, Nicole is joined by Steven Campbell, Business Unit Director at Checkpoint Systems Australia/NZ. Checkpoint is at the forefront of innovation, driving excellence across industries like retail, fashion, logistics, and more. Through cutting-edge RFID solutions, Checkpoint optimize operations, enhance security, and elevateefficiency.  A part of CCL Industries, Checkpoint has a proven track record of successful RF & RFID implementations.  Steven and his team collaborate closely with clients to deliver solutions that maximise salesgrowth and define success.  With 19 years experience in the retail security/loss prevention and RFID sector, Steven is responsible for driving growth, innovation and operationalexcellence across the business.  Contact details : PPFF - https://www.profitprotection.co/Steven Campbell - https://www.linkedin.com/in/steven-campbell-01102653/ Checkpoint Systems - https://www.linkedin.com/company/checkpoint-systems/posts/?feedView=all Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Fraudsters, Cybercrime and Accertify

On today's episode, Nicole is joined by Luke Dynan, Vice President & General Manager at Accertify. Accertify is a global leader in fraud prevention, chargeback management & digital identity solutions. Luke leadsa team of industry experts across the Asia Pacific region focused on helping businesses more effectively combat the growing problem of online payment and identity fraud whilst optimising conversion rates and the overall payments experience. Contact details : PPFF - https://www.profitprotection.co/ Luke Dynan - https://www.linkedin.com/in/lukedynan/ Accertify - https://www.accertify.com/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Elevate Registration - https://lnkd.in/g38UZ2Sv [https://lnkd.in/g38UZ2Sv]