The Legal Ops Podcast

TLOP 2.0, Ep. 9 - Anna Guo, LegalBenchmarks.ai

Anna Guo joins the Legal Ops Podcast, talks about LegalBenchmarks.ai [https://www.legalbenchmarks.ai/home], AND... 1) Lawyers Don’t Actually Need 100% Accurate AI (but... Here’s What They Want Instead). 2) Honest Career Paths in the AI Era: Spray & Pray, Personal Brand, or the Connect? 3) The Pigeon Gap, and the potential modern-era strategic genius of having a Fax machine. LegalBenchmarks.ai was a project born from conversations with in-house teams who wanted to understand what actually works, beyond the marketing taglines and vendor demos. It is a collaborative effort powered by lawyers, researchers, and builders who believe in open, practical evaluation. They provide legal teams with unbiased, practical AI performance insight and share real-world findings that help legal teams adopt AI safely and effectively. https://www.legalbenchmarks.ai/home [https://www.legalbenchmarks.ai/home]

TLOP 2.0, Ep. 8 - Brittany Arthur, Design Thinking Japan

Brittany Arthur (Design Thinking Japan) [https://www.designthinkingjapan.com/]join the Legal Ops Podcast.Q:What? A: Design thinking is a process for solving complex problems by focusing on human needs first, then exploring possibilities, prototyping solutions, and iterating. Q: Why? A: In an increasingly AI-driven conversation where people are pushing solutions that may not be adopted (especially in legal technology), push back and stay focused on the human (in the loop or otherwise!) that has a business problem to be solved.Q: When? A: Right now. Do it. Push play.---Other notable highlights: - Strategy and effective rollout of AI in large organizations (hint: value multipliers and strategic enablers like legal and legal ops can accelerate a lot of this)- How to think about AI- Questioning "What comes after AI"?- Shohei Ohtani- Brittany's ability to generate value with a bat...

TLOP 2.0, Ep. 7 - Phil Weldon

Phil drops by the Legal Ops Podcast. Once an aspiring artist and comicbook-preneur, he moved on to become a tech-savvy law dragon, and most recently - ambidextrous dad. This episode features: -The secret origin of his ambidexterity: chopsticks, parenting, and boiled eggs, all starring his left hand (and sometimes, his right—blowing minds at family dinners).\ - Epic tales from the legal trenches: from being told he’d never make management to turning down director gigs.- Behind-the-scenes insights from his role building a cutting-edge e-discovery department. - Community building, networking, and the (in)famous "Legal Tech Mafia": early morning runs, big ideas, and laughs. - Servant leadership in action: why giving his time to team members means more than any process or checklist. - How imposter syndrome pops up—and how creativity makes problems solvable and tech solutions cheaper (like, $480k cheaper). Bonus round: secret art skills, geeky tattoo stories, and candid banter that proves legal technology can actually be fun, fast, and friendly.

TLOP 2.0, Ep 6 - Matt Lhoumeau

Matt Lhoumeau, the CEO of Concord Worldwide, joins the Legal Ops Podcast. You should listen if you want to hear about: - His interesting story in the United States - The (un)importance of previous accomplishments and certifications - The CD v. MP3 shift- Controversial opinions on contracts (yes, really) - The value of the human touch in the age of AI - 0 legal teams, data trading, and NDA absorption? Also available on Youtube [https://youtube.com/@thelegalopspod?si=OAVTUE4peYbvKXs7]! Concord: https://eu1.hubs.ly/H0lTSrr0 [https://eu1.hubs.ly/H0lTSrr0]

TLOP 2.0, Ep. 3 - Harry Borovick

Harry Borovick, GC of Luminance, Author and Educator joins the Podcast. Highlights: 1. “People don’t want drills, they want holes.” -Richard Susskind Harry channels Richard Susskind, and then notes that clients care about outcomes, not the tools or processes behind them. A mindset shift towards results seems more relevant than ever in the age of AI, but is this all so simple? “The idea is...people are more interested in the outcome than the process to achieve it. That’s why you often hear the terminology, you know, the black box problem...” 2. The Rise of the Tech-Enabled, Emotionally Intelligent Lawyer Harry gets real about the future of law: it’s not just about knowing the law or using AI, but about soft skills and empathy. Lawyers are often a powerful support system for clients, and the argument here is: AI—no matter how advanced—can’t replace the human touch. “What most people want from their lawyer is one of two things: the correct answer delivered rapidly, concisely, in an applicable manner, and...an emotional crutch essentially, an emotional support system for the client.” 3. Why Legal Education Needs a Revolution Harry critiques traditional legal education, arguing that law schools are failing to prepare students for the realities of modern practice. He calls for universities to embed technology and practical skills into the curriculum, and shares how he’s actively working to bridge that gap. “There are an enormous amount of academic institutions and very few preparing students...(for what the) professsion is going to be...Learning lots of cases doesn’t actually make you able to... have a great deal of experience interviewing a client to Why Listen? 1) Fresh perspectives on what it means to be a lawyer in 2025 and beyond. 2) Actionable insights for law students, educators, and hiring managers. 3) Real talk about the intersection of tech, empathy, and business in legal practice.