Learn About Acentra Health’s Beneficiary Complaint Process

Learn About Skin Cancer Awareness

As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Dr. Angeline Brunetto, Associate Medical Director for Acentra Health. She will share information about skin cancer awareness to commemorate Skin Cancer Awareness Month, which is the May health observance. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com [http://www.acentraqio.com/]. KEY TOPICS 00:24: Overview, introduction of Dr. Angeline Brunetto  01:16: Why does sun safety matter? 02:57: What causes skin cancer? 03:19: How can you protect your skin? 05:08: ABCDEs of Melanoma 07:40: Final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front [https://acentraqio.com/newsletters] at www.acentraqio.com [www.acentraqio.com]. RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners [https://www.acentraqio.com/partners] BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene [https://acentraqio.com/bene/beneoverview.aspx] Centers for Disease Control and Prevention (CDC) – Public health information on skin cancer basics, risk factors, sun safety, and prevention - https://www.cdc.gov/skin-cancer/ [https://www.cdc.gov/skin-cancer/] National Cancer Institute (NCI) – Patient-oriented info on skin cancer (including melanoma), prevention, screening, treatment, and research - https://www.cancer.gov/types/skin [https://www.cancer.gov/types/skin]     Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ [https://protunes.net/] Video Link: https://bit.ly/3NNqGTs [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa29Hckd5cnk1MzZhdzRJSzhiQ1p0SFRpWTk0UXxBQ3Jtc0tsd2ptMEluX0MwZEVMczNNZElnblFPWU1XZGNYQzJDT0ZwVUZHdXdnYUNQQVFDZlk2YktJZUNyTUMtOUg1SmZfOTdIOE9mN2Vjd0E3YWJmaXVlUHRDQ3dlb2ZOcUZEbWhOeTA5eUZaS2ZJcW5iSmVnWQ&q=https%3A%2F%2Fbit.ly%2F3NNqGTs&v=ZZH_Dd237EQ]

Introducción a los Servicios de Acentra Health – Conozca Nuestros Servicios Gratuitos

RESUMEN Como contratista de Medicare, Acentra Health se desempeña como la Organización para el Mejoramiento de la Calidad de la Atención Centrada en el Beneficiario y la Familia (BFCC-QIO), también conocida como BFCC-QIO. Aunque Acentra Health ofrece servicios de BFCC-QIO en 29 estados, la información general es relevante para todas las personas que tienen Medicare (incluyendo Medicare Advantage) y para quienes trabajan con personas que tienen Medicare. Este episodio es presentado por Carla Boguslawski, MBA, MEd, BS, Gerente de Operaciones IA/QOC en Acentra Health. En este pódcast, nuestra presentadora compartirá información sobre los servicios gratuitos disponibles a través de Acentra Health. Para obtener más información sobre BFCC-QIO de Acentra Health, visite www.acentraqio.com [http://www.acentraqio.com]. TEMAS CLAVE 00:23: Descripción general e introducción de la presentadora 01:57: Información general sobre la Organización para el Mejoramiento de la Calidad de la Atención Centrada en el Beneficiario y la Familia (BFCC-QIO) 5:47: Proceso de apelaciones de Acentra Health 8:36: Nuevo programa de Asistencia Inmediata para el Alta Hospitalaria (IADA) 13:12: Quejas sobre la calidad de la atención y el proceso de Apoyo Inmediato 20:00: Herramienta de Estado del Caso 21:18: Resumen y reflexiones finales SUSCRÍBASE Suscríbase a nuestros boletines: Case Review Connections→ (Conexiones para la Revisión de Casos) y On the Healthcare Front→ (Al Frente del Cuidado de la Salud) – www.acentraqio.com/newsletters RECURSOS Información sobre BFCC-QIO para partes interesadas y personas con Medicare: www.acentraqio.com/bene/espanol/ [https://acentraqio.com/bene/espanol/] Canal de YouTube - Acentra BFCC-QIO - YouTube [https://www.youtube.com/@AcentraBFCCQIO] Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ [https://protunes.net/] Video Link: https://bit.ly/3NNqGTs [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa29Hckd5cnk1MzZhdzRJSzhiQ1p0SFRpWTk0UXxBQ3Jtc0tsd2ptMEluX0MwZEVMczNNZElnblFPWU1XZGNYQzJDT0ZwVUZHdXdnYUNQQVFDZlk2YktJZUNyTUMtOUg1SmZfOTdIOE9mN2Vjd0E3YWJmaXVlUHRDQ3dlb2ZOcUZEbWhOeTA5eUZaS2ZJcW5iSmVnWQ&q=https%3A%2F%2Fbit.ly%2F3NNqGTs&v=ZZH_Dd237EQ]

Learn About Acentra Health’s Beneficiary Complaint Process

As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode has our Operations Manager, Carla Boguslawski, MBA, MEd, BS, and Melinda Burk, LPN, Clinical Review Nurse, discussing the options related to filing a beneficiary complaint with Acentra Health.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com [http://www.acentraqio.com/]. KEY TOPICS 00:21: Overview 01:42: What is a beneficiary complaint? 02:55: What is a medical record review? 03:41: What cannot be reviewed? 06:06: How to file a complaint 08:11: Final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front [https://acentraqio.com/newsletters] at www.acentraqio.com RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners [https://www.acentraqio.com/partners] BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene [https://acentraqio.com/bene/beneoverview.aspx] BFCC-QIO Information to file a complaint and to get forms and resources: www.acentraqio.com/bene/qualityofcarecomp/ [www.acentraqio.com/bene/qualityofcarecomp/] Medicare – www.medicare.gov [www.medicare.gov] Our address is 1650 Summit Lake Dr. Suite 102, Tallahassee, FL 32317 or by e-mail beneficiary.complaints@acentra.com [beneficiary.complaints@acentra.com].   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ [https://protunes.net/] Video Link: https://bit.ly/3NNqGTs [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa29Hckd5cnk1MzZhdzRJSzhiQ1p0SFRpWTk0UXxBQ3Jtc0tsd2ptMEluX0MwZEVMczNNZElnblFPWU1XZGNYQzJDT0ZwVUZHdXdnYUNQQVFDZlk2YktJZUNyTUMtOUg1SmZfOTdIOE9mN2Vjd0E3YWJmaXVlUHRDQ3dlb2ZOcUZEbWhOeTA5eUZaS2ZJcW5iSmVnWQ&q=https%3A%2F%2Fbit.ly%2F3NNqGTs&v=ZZH_Dd237EQ]

What Can People with Medicare Expect from an Emergency Room Visit?

As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest from Acentra Health: Dr. Angeline Brunetto, Associate Medical Director for Appeals In this podcast, our guest will share information about what Medicare beneficiaries can expect from a visit to the emergency room. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com [http://www.acentraqio.com]. KEY TOPICS  00:22: Overview and introduction 01:04: The emergency room experience 03:56: Medicare coverage 08:18: Key things to know about an emergency room visit 10:06: Tips for people with Medicare 12:03: Myths and misunderstandings 13:54: Summary and final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front [https://acentraqio.com/newsletters] at our website, www.acentraqio.com [https://www.acentraqio.com] RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners [http://www.acentraqio.com/partners] BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene [http://www.acentraqio.com/bene] YouTube channel [https://www.youtube.com/channel/UCTkXEqL9DsS8Cr-6GTO7yKg] - https://www.youtube.com/@AcentraBFCCQIO Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ [https://protunes.net/] Video Link: https://bit.ly/3NNqGTs [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa29Hckd5cnk1MzZhdzRJSzhiQ1p0SFRpWTk0UXxBQ3Jtc0tsd2ptMEluX0MwZEVMczNNZElnblFPWU1XZGNYQzJDT0ZwVUZHdXdnYUNQQVFDZlk2YktJZUNyTUMtOUg1SmZfOTdIOE9mN2Vjd0E3YWJmaXVlUHRDQ3dlb2ZOcUZEbWhOeTA5eUZaS2ZJcW5iSmVnWQ&q=https%3A%2F%2Fbit.ly%2F3NNqGTs&v=ZZH_Dd237EQ]

Learn About Medicare Open Enrollment

As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com [http://www.acentraqio.com] to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Crystal Strong. She is the Program Director for the State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position, she has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com [http://ttps:/www.acentraqio.com]. KEY TOPICS  00:21: Overview, introduction of guest, Crystal Strong 02:08: What is SHIP? 02:31: What and when is Medicare Open Enrollment? 03:03: How do SHIPs help with Medicare Open Enrollment? 03:42: Tips for Medicare Open Enrollment 04:20: Summary and final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters [https://www.acentraqio.com/newsletters] RESOURCES BFCC-QIO Information for stakeholders: https://www.acentraqio.com/partners [https://www.acentraqio.com/partners] BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline [https://www.acentraqio.com/bene/helpline] SC Dept on Aging: https://aging.sc.gov/ [https://aging.sc.gov/] Acentra Health Open Enrollment information:  https://www.acentraqio.co,/medicareopenenrollment [https://www.acentraqio.co,/medicareopenenrollment] SHIP Information: https://www.shiphelp.org/ [https://www.shiphelp.org/] Medicare information: https://www.medicare.gov [https://www.medicare.gov]   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ [https://protunes.net/] Video Link: https://bit.ly/3NNqGTs [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa29Hckd5cnk1MzZhdzRJSzhiQ1p0SFRpWTk0UXxBQ3Jtc0tsd2ptMEluX0MwZEVMczNNZElnblFPWU1XZGNYQzJDT0ZwVUZHdXdnYUNQQVFDZlk2YktJZUNyTUMtOUg1SmZfOTdIOE9mN2Vjd0E3YWJmaXVlUHRDQ3dlb2ZOcUZEbWhOeTA5eUZaS2ZJcW5iSmVnWQ&q=https%3A%2F%2Fbit.ly%2F3NNqGTs&v=ZZH_Dd237EQ]