When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26

In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare. Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automation, and classic quality tools can help organizations improve — when they are used with purpose, discipline, and a clear focus on people and outcomes. Also included is our “Quality News You Can Use” segment featuring ASQ updates, member resources, upcoming events, certification support, and more. Featured Links and Resources: * Darshi Bassi’s Quality Progress article: “My Quality Story: Evolving from ‘bug queen’ to ‘diamond’” [https://asq.org/quality-progress/articles/my-quality-story-a-quest-for-excellence?id=42a391aea6134a97972e3d4441e98145] * Darshi Bassi’s Quality Progress article: “Catch All” [https://asq.org/quality-progress/articles/catch-all?id=036aacbc500b47ef96febacbd532deec] * ASQ Quality 4.0 resources [https://asq.org/quality-resources/quality-4-0] * ASQ Ascend Webinars: “Turning Crisis into Opportunity: Managing Quality Issues and Supplier Challenges Beyond Your Control” [https://asq.org/conferences/asqe/ascend-webinars] * Quality Progress 40 Under 40 nominations [https://asq.org/quality-progress/under-40-nomination] * ASQ Certified Six Sigma Green Belt [https://www.asq.org/cert/six-sigma-green-belt] * QuINCY Study Assistant for Certified Six Sigma Green Belt [https://asq.org/quincy-cssgb] * Related episode: ATQ Podcast: “AI, Empathy, and the Future of Care” with Neha Chowrasia [https://open.spotify.com/episode/47tepZ36zQFO5jUTPVDxGy]

The Real Cost of Quality - Recorded Live at WCQI - ATQ 25

Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people. More resources: What is Cost of Quality? — ASQ [https://asq.org/quality-resources/cost-of-quality] 2025 ASQE Insights on Excellence Cost of Quality Report [https://asq.org/quality-resources/benchmarking/2025-asqe-insights-on-excellence-cost-of-quality-report?id=ea25b79e3c5c4ba0a65e0cc83ffdaaa1&utm_source=chatgpt.com] Targeting Quality Costs — Quality Progress [https://asq.org/quality-progress/articles/targeting-quality-costs?id=069be6050a834cc7878ea52783039706] Cost of Quality: Finance for Continuous Improvement — ASQ Training [https://asq.org/training/cost-of-quality---finance-for-continuous-improvement-qpc] Connect with Doug Wood on LinkedIn [https://www.linkedin.com/in/douglascwood?utm_source=chatgpt.com] Connect with W. Frazier Pruitt on LinkedIn [https://www.linkedin.com/in/wfrazierpruitt?utm_source=chatgpt.com]

Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next. We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape. Listen now, share with a fellow quality professional, and follow All Things Quality for more conversations shaping the future of quality. More resources: * Seetharam “Ram” Kandarpa | ASQ ConnEx Expert profile [https://asq.org/asqconnex/experts/seetharam-kandarpa?id=a22311d484f6449bb9d6b0298bb0d7e8] * ATQ Podcast Episode 9: Upskilling for Quality 4.0 & 5.0 [https://podcasters.spotify.com/pod/show/pablo-baez0/episodes/Upskilling-for-Quality-4-0--5-0---ATQ-9-e399gnr] * ASQ: Quality 4.0 overview [https://asq.org/quality-resources/quality-4-0] * ASQ Article: The Download: From Quality 4.0 to the Brink of 5.0 [https://asq.org/quality-progress/articles/the-download-from-quality-40-to-the-brink-of-50?id=7551b8ec70bb4cef8c126243fc83e38d] * ASQTV: Industry 5.0 [https://videos.asq.org/tag/industry-5-0/]

AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together. We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most. Based on Neha’s Quality Progress article, “Hand in Hand [https://asq.org/quality-progress/articles/hand-in-hand?id=25b47fabdd184c0f8ea0c3d9816aac42].” More resources: * Connect with Neha on LinkedIn [https://www.linkedin.com/in/neha-chowrasia/] * Read Neha’s Quality Progress article, “Hand in Hand [https://asq.org/quality-progress/articles/hand-in-hand?id=25b47fabdd184c0f8ea0c3d9816aac42]” * Join ASQ [https://asq.org/membership] * Download the ASQ Mobile App [https://asq.org/membership/app] for bonus material and more quality resources

When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

What happens when the procedure looks right on paper, but real work tells a different story? In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work. We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, and how leaders can move from blame-based reactions to better learning. We also talk about procedure drift, person vs. system thinking, culture change, and where AI and technology can help—or hurt—when organizations are trying to understand how work really gets done. More resources: * Andrea Baker on LinkedIn [https://www.linkedin.com/in/andrea-baker-448832148] * Andrea’s 2026 ASQ Lean and Six Sigma Conference keynote presentation [https://ember.box.com/s/gwpp1zr17e1ncle80kg6eaoj40coq6y7] * The HOP Mentor website [https://www.thehopmentor.com/] * Join ASQ [https://asq.org/membership]