Insight to action: How data drives Capitec’s client experience

Bringing the Department of Home Affairs to the People’s Bank

In Episode 2 of Bank on it, host Koshiek Karan sits down with Eugene Vivier, Head: Card Processing Channels at Capitec, for a conversation that moves beyond finance and into the philosophy of service. What emerges is not simply a discussion about systems and logistics, but a broader meditation on intentionality, on what it means to design institutions around human beings rather than forcing people to adapt to institutions

The CEO Playbook: Why Culture, Accountability and Consistency Drive Growth

In the premiere episode of the second season of Bank on it, host Koshiek Karan — former investment banker turned financial education influencer — is joined by Capitec CEO Graham Lee for a conversation that moves beyond titles and into the habits and philosophies shaping modern leadership.

Turning transactions into trust

Capitec is using retail innovation and diversification to deliver real client benefits, drive financial inclusion and future-proof itself. In this episode, Karan sits down with Basani Maluleke, Personal Banking executive at Capitec, to explore how the bank is systematically dismantling its biggest operational challenge — branch queues — by turning supermarket till points into banking hubs and using data as a roadmap for financial inclusion.

The money mistakes costing people millions

The world of personal finance is often shrouded in complex jargon and overwhelming choices. Yet, one South African brand has managed to cut through the noise, making financial well-being more accessible. In the latest episode of the popular video and podcast series Bank on it, renowned financial education influencer Koshiek Karan sits down with independent certified financial planner Johann Peens (JP) to discuss how to build long-term financial security. Peens is a board member of the Financial Planning Institute of South Africa and has 20 years’ experience in personal financial advisory.

Insight to action: How data drives Capitec’s client experience

Capitec's remarkable expansion isn't solely rooted in market disruption; it stems from a powerful diagnostic tool that translates millions of raw client interactions into precise, practical knowledge. In the latest episode of the popular video and podcast series Bank on it, Blessing Mgaga, the executive head of Client Experience Delivery, and Navashnee Moodley, the head of Client Experience, delve into the bank’s meticulously integrated listening ecosystem. This infrastructure enables Capitec to anticipate client needs, conduct daily product improvements and cultivate a robust wave of client support and advocacy.