Between The Lines - The Careers Behind The Game
Giulio Castiglioni didn't plan his way into sports tech. He coached football in Italy, stumbled into padel booking before anyone knew what padel was, and eventually found himself leading customer care at Playtomic — one of Europe's fastest-growing sports startups — across a team of 34 people from 17 nationalities. In this episode, Giulio shares the pivotal moments that shaped his career: the blunt feedback that backfired early in his coaching days and what it taught him about how to give it properly, the decision to move from Italy to Spain with no contacts and imperfect Spanish, and why he thinks proactivity — not waiting to be told what to do — is the single most underrated career skill. He also makes a case that the sports industry needs to trust young people more, explains why he leads a team rather than a family, and draws on the Airbnb 10-star experience framework to talk about what genuine customer care looks like at scale. #SportsTech #Padel #Playtomic #CareerJourney #SportsBusiness #CustomerExperience #SportsIndustry
9 episodios
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