S.P.A. Business Podcast
Do your team members actually know what's expected of them? Not in a general sense, but specifically and clearly in a way they can act on every single day? If you're dreading walking into work because you're dreading seeing your team, this three-part series is for you. Today, I'm introducing the 90-Day Employee Reset, one of the most powerful leadership tools I use in my spa. This is Part 1 of a three-part series on the 90-Day Employee Reset. It's something I've used many times in my spa, and it's something I'm always encouraging other spa owners to use with their team members. You'll learn: * Why I created the 90-Day Employee Reset and the moment I realized something needed to change * What this reset actually looks like and why it's rooted in clarity, not criticism * How to tell the difference between someone needing more support versus someone simply not being the right fit * Why so many spa owners struggle to clearly communicate expectations, even when they have high standards * How unspoken expectations quietly set your team up to fail * Why you need to evaluate team members based on how they perform inside your spa, not just their past experience * How to create realistic growth goals instead of expecting overnight transformation * The mindset shift that helped me stop people pleasing and start leading with long term growth in mind * Why accountability matters and how consequences create ownership within a team * How to have hard conversations with kindness, clarity, and respect while still protecting your business This is not a verdict. This is you working with your employee to devise a plan. You're not walking in with a clipboard full of complaints. You're leading with intention. Before you schedule this conversation, write down two to three specific things you want to address and what the positive expectation looks like going forward. Walk in with solutions, not just problems. In Part 2 next week, we're diving into the mechanics of how to actually build a reset that works, how to set goals that are specific without being overwhelming, and what your check-in rhythm should look like.
67 episodios
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