Business (Un)usual
Why is it more normal to throw something away than to fix it? In this episode, I talk with Jamie Hillier, our Thing Lead at Library of Things, about why that is and what another way looks like. Over the years, Jamie has made repair central to how Library of Things operates, quietly building a template that other businesses could follow. We dig into the real story behind broken things: why planned obsolescence is only part of the picture, the genuine trade-offs manufacturers and repairers both have to make, and what it means to design something that can be fixed over and over again. Jamie shares how he's scaled repair knowledge across a distributed team, the philosophy of care he's developed for the material world, and why the dopamine hit of fixing something might be the most underrated argument for doing it more. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.
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