Can I Have Your Retention, Please
Southwest Airlines made a joke when customers weren’t in the mood. In this episode, Chris and Taylor unpack why the viral “at least we didn’t trade Luka” tweet missed the mark amid real policy changes, and what it teaches us about brand tone, timing, and empathy. From Burger King to Peloton, we explore when humor helps—and when it hurts.
5 episodios
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