CSTG 256: You Can Make More Money Running Fewer HVAC Calls

To the Point: Blue Collar Success with a Masterclass in Operational Excellence

Blue collar grit meets boardroom-level execution in this powerful conversation on what it really takes to build a home services business that lasts. Chris and Chad sit down with Chris Crew, President of Blue Collar Success Group, to unpack his journey from dropping out of school and becoming an electrician at 16 to helping grow an electrical service company from $3 million to a $30 million run rate. Chris shares the operational truths contractors cannot afford to ignore: pricing correctly, building a real sales system, protecting gross margin, training year-round, and resisting the temptation to chase shiny tools before mastering the basics. From weekly skill practice to implementing AI with purpose, this episode is a masterclass in disciplined growth for home service leaders who want profit, performance, and people moving in the same direction. If you're ready to stop guessing, tighten your operations, and build a business that can grow without losing its soul, this one gets straight to the point. Additional Resources: Listen to To the Point [https://podcasts.apple.com/us/podcast/to-the-point-home-services-podcast/id1496811695], wherever you get your podcasts! Learn more about To the Point [https://rynoss.com/to-the-point-home-services-podcast/] Subscribe to CSTG on YouTube! [https://youtube.com/@cantstopthegrowth?si=WNfHy3q6IKDLIotx] Connect with Chris on LinkedIn [https://www.linkedin.com/in/chrisyano/] Chad on LinkedIn [https://www.linkedin.com/in/chad-m-peterman/] Chad Peterman | CEO | Author [https://chadmpeterman.com/] Follow PeopleForward Network on LinkedIn [https://www.linkedin.com/company/peopleforward-network] Learn more about PeopleForward Network [https://peopleforwardnetwork.com/] Key Takeaways: * Price correctly before chasing growth. * Sales systems start with company culture. * Gross margin problems hide in operations. * Train year-round, not just slow seasons. * Technology fails without proper implementation.

Replay: Five Foundations of Influence

Influence is not a title, a tactic, or a talent reserved for a select few. It is the daily choice to lead yourself well, care deeply, and create the kind of trust people actually want to follow. Chad breaks down the five foundations of influence every leader can start practicing today: integrity, empowerment, ownership, listening, and a positive attitude. With his signature directness and practical wisdom, Chad reminds us that leadership is a long game, and the real work starts with what we can control. From writing thank-you notes to preventing fires instead of fighting them, this episode challenges people-first leaders to stop chasing results alone and start building the influence that makes sustainable growth possible. Additional Resources: Subscribe to CSTG on YouTube! [https://youtube.com/@cantstopthegrowth?si=WNfHy3q6IKDLIotx] Connect with Chad on LinkedIn [https://www.linkedin.com/in/chad-m-peterman/] Chad Peterman | CEO | Author [https://chadmpeterman.com/] Learn more about the Peterman Brothers [https://www.petermancareers.com/] Follow PeopleForward Network on LinkedIn [https://www.linkedin.com/company/peopleforward-network] Learn more about PeopleForward Network [https://peopleforwardnetwork.com/] Key Takeaways: * Influence starts with leading yourself first. * Integrity builds the trust people follow. * Empowerment prevents fires before they start. * Ownership removes blame and creates progress. * Positive attitude multiplies leadership influence.

Replay: Five Ways to Love the Process

The grind gets real long before the goal gets close. Chad gets honest about what it actually takes to love the process when the process feels frustrating, uncomfortable, and anything but fun. He shares five practical ways leaders can stay grounded in the work: protecting their attitude, pairing commitment with urgency, taking focused action, learning from every result, and paying attention to the details. Through personal stories, leadership lessons, and a real-time reminder to practice what he teaches, Chad challenges people-first leaders to stop waiting for conditions to change and start bringing the energy their goals deserve. If you're leading a team, chasing a big goal, or feeling stuck in the messy middle, this episode is a reminder that growth doesn't happen when everything gets easy. It happens when you choose to show up with ownership, urgency, and a willingness to keep getting better. Additional Resources: Subscribe to CSTG on YouTube! [https://youtube.com/@cantstopthegrowth?si=WNfHy3q6IKDLIotx] Connect with Chad on LinkedIn [https://www.linkedin.com/in/chad-m-peterman/] Chad Peterman | CEO | Author [https://chadmpeterman.com/] Learn more about the Peterman Brothers [https://www.petermancareers.com/] Follow PeopleForward Network on LinkedIn [https://www.linkedin.com/company/peopleforward-network] Learn more about PeopleForward Network [https://peopleforwardnetwork.com/] Key Takeaways: * Attitude shapes how you experience the process. * Commitment needs urgency to create real momentum. * Focused action beats being busy every time. * Great leaders remove roadblocks for their people. * Details compound into meaningful long-term growth.

CSTG 259: The Highest ROI Lead Source You're Ignoring | Zac Garside

Your email list is full of past customers ready to book again — you're just not showing up for them. Zac Garside from Send It breaks down why email is the lowest cost, highest ROI lead source in home services, how to stay out of spam, what makes people actually open and read your emails, and the simple three-line campaign that fills your calendar every single time. Connect with Zac: LinkedIn: https://www.linkedin.com/in/zacgarside/ [https://www.linkedin.com/in/zacgarside/] Learn more about Send It: https://www.sendit.com [https://www.sendit.com] 20 Free Email Templates: https://www.sendit.com [https://www.sendit.com] Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ [https://www.linkedin.com/in/chad-m-peterman/] Facebook: https://www.facebook.com/chadmpeterman [https://www.facebook.com/chadmpeterman] Learn more about: Chad Peterman - https://chadmpeterman.com/ [https://chadmpeterman.com/] Peterman Brothers - https://www.petermancareers.com/ [https://www.petermancareers.com/] The People Forward Network - https://peopleforwardnetwork.com/ [https://peopleforwardnetwork.com/] #EmailMarketing #HVACMarketing #ContractorGrowth #HomeServices #ServiceBusiness #EmailList #MarketingStrategy #Entrepreneurship #BusinessGrowth #LeadGeneration Key Takeaways: * Don't project your own email habits onto your customers. * 10-20% open rates means your emails are going to spam. * The from name matters more than the subject line. * Commodity content kills engagement. * Email creates demand — it's not demand capture like Google. * Rebate offers crush it on email. * Don't overthink segmentation. * Value and promotional content aren't separate things. * Real urgency converts.

CSTG 258: Johnstone Supply VP: The One Thing Every Successful Contractor Does

HVAC equipment costs have skyrocketed — systems that used to cost $7k now cost double. AJ Eder (Regional VP at Johnstone Supply) breaks down why financing isn't optional anymore, what separates successful contractors from struggling ones, and how distributor partnerships should actually work. #HVAC #HVACBusiness #ContractorGrowth #HVACFinancing #HomeServices #ServiceBusiness #BusinessGrowth #Entrepreneurship Additional Resources: Connect with AJ on LinkedIn [https://www.linkedin.com/in/aj-eder-0b593115/] Learn more about Johnstone Supply [https://www.johnstonesupply.com/] Subscribe to CSTG on YouTube! [https://youtube.com/@cantstopthegrowth?si=WNfHy3q6IKDLIotx] Connect with Chad on LinkedIn [https://www.linkedin.com/in/chad-m-peterman/] Chad Peterman | CEO | Author [https://chadmpeterman.com/] Learn more about the Peterman Brothers [https://www.petermancareers.com/] Follow PeopleForward Network on LinkedIn [https://www.linkedin.com/company/peopleforward-network] Learn more about PeopleForward Network [https://peopleforwardnetwork.com/] Key points: • Why financing on every job is critical • The #1 trait of successful contractors • The most important person in the supply chain • Technology that drives contractor profitability