Chit Chat with Derek and Cat
Waltz and Sons aren’t just leaders in service; they’re ahead of the curve with renewable propane and committed to hands-on in-house training for both men and women on their staff. Today we’re joined by Kevin Kopack and Derek Down from Waltz and Sons to hear how a humble basement startup transformed into a thriving residential propane business. Find out why customer service is at the heart of everything they do, and how their team rituals (like daily breakfast together) foster a tight-knit, family-like culture. Tune in to this episode as we explore: (01:25) Residential propane business origins (05:09) Propane as a renewable residential fuel (08:32) How customer service drives success (10:57) Comprehensive in-house propane training (15:05) Connect with Waltz and Sons Links mentioned in this episode: Waltz and Sons [https://www.waltzandsons.com/] Walts and Sons on Facebook [https://www.facebook.com/waltzandsons] Connect with the show: www.fambusiness.org [http://www.fambusiness.org/] www.volkboxes.com [http://www.volkboxes.com/]
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