Climbing the Corporate Ladder without Breaking a Heel

The Leadership Skill Nobody Taught You

56 min · 2 de jun de 2026
Portada del episodio The Leadership Skill Nobody Taught You

Descripción

Most leaders believe they're good listeners. Few have ever been taught how to listen strategically. In this episode of Climbing the Corporate Ladder Without Breaking a Heel, Dr. Cynthia sits down with Christine Miles, Founder and CEO of The Listening Path and author of What Is It Costing You Not to Listen?, to explore why intentional listening may be one of the most overlooked leadership skills in business today. Together, they unpack the hidden costs of miscommunication, the "listening gap" that exists between what is said and what is understood, and why our natural tendency to fix problems often prevents us from truly hearing others. Christine shares her practical Compass Framework, a six-question approach designed to uncover the story beneath the surface, along with her powerful Flashlight Technique for building trust, influence, and understanding. You'll learn: • Why listening is a competitive advantage for leaders • How closeness bias limits curiosity and decision-making • The difference between listening and advising • How intentional listening helps both introverts and extroverts increase their influence • Ways to apply listening skills to your team, your relationships, and even yourself Whether you're leading an organization, managing a team, or looking to strengthen your own leadership presence, this conversation will challenge the way you think about communication and reveal why listening may be your most valuable professional superpower. CONNECT WITH DR-CYNTHIA LinkedIn: linkedin.com/in/drcynthiabentzenmercer/ [https://www.linkedin.com/in/drcynthiabentzenmercer/] Instagram: instagram.com/drcynthiabentzenmercer [https://www.instagram.com/drcynthiabentzenmercer] Facebook: facebook.com/drcynthiabentzen [https://www.facebook.com/drcynthiabentzen/] TikTok: tiktok.com/@drcynthiabentzenmercer [https://tiktok.com/@drcynthiabentzenmercer]

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episode The Leadership Skill Nobody Taught You artwork

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Most leaders believe they're good listeners. Few have ever been taught how to listen strategically. In this episode of Climbing the Corporate Ladder Without Breaking a Heel, Dr. Cynthia sits down with Christine Miles, Founder and CEO of The Listening Path and author of What Is It Costing You Not to Listen?, to explore why intentional listening may be one of the most overlooked leadership skills in business today. Together, they unpack the hidden costs of miscommunication, the "listening gap" that exists between what is said and what is understood, and why our natural tendency to fix problems often prevents us from truly hearing others. Christine shares her practical Compass Framework, a six-question approach designed to uncover the story beneath the surface, along with her powerful Flashlight Technique for building trust, influence, and understanding. You'll learn: • Why listening is a competitive advantage for leaders • How closeness bias limits curiosity and decision-making • The difference between listening and advising • How intentional listening helps both introverts and extroverts increase their influence • Ways to apply listening skills to your team, your relationships, and even yourself Whether you're leading an organization, managing a team, or looking to strengthen your own leadership presence, this conversation will challenge the way you think about communication and reveal why listening may be your most valuable professional superpower. CONNECT WITH DR-CYNTHIA LinkedIn: linkedin.com/in/drcynthiabentzenmercer/ [https://www.linkedin.com/in/drcynthiabentzenmercer/] Instagram: instagram.com/drcynthiabentzenmercer [https://www.instagram.com/drcynthiabentzenmercer] Facebook: facebook.com/drcynthiabentzen [https://www.facebook.com/drcynthiabentzen/] TikTok: tiktok.com/@drcynthiabentzenmercer [https://tiktok.com/@drcynthiabentzenmercer]

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