Why Some Last-Mile KPIs Lie About Customer Experience—with Paula Natoli

Building Last-Mile Delivery From Scratch: What Actually Matters—with Chris Conway

There’s a lot to learn from building a last-mile operation from scratch at one of the UK's largest grocers. Chris Conway, SVP and GM of enterprise at Bringg, founded Co-op's online food business and scaled it to 86% of the UK population. In this episode, he joins hosts Guy Bloch and Raquel Zanoni to share what two decades of building delivery operations actually reveals: why doorstep failures trace back to upstream system gaps, how to structure a business case that earns organizational buy-in, when to use own fleet versus third-party carriers, and why retailers who treat delivery as a cost center are falling further behind than they realize. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

Most LSP Data and Integrations Are Broken. Here’s How to Fix Them—with Jamie Andrade

Most LSPs have the technology. They have the operations. But they're missing the data foundation that connects the two. In this episode of Deliver: The Last-Mile Performance Podcast, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni sit down with Jamie Andrade, SVP of Product Management at SEKO Logistics, to unpack why integration stays broken at most LSPs, what scalable last-mile technology actually looks like in practice, and why AI investments keep underdelivering without a clean data foundation underneath them. Jamie brings over 20 years of experience across logistics operations and enterprise technology, giving her a rare perspective on where last-mile strategy breaks down in execution and what it takes to fix it. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

Why Some Last-Mile KPIs Lie About Customer Experience—with Paula Natoli

Every team can hit 100% of its own metrics and still deliver a broken customer experience. That's the core argument Paula Natoli, Director of Global Strategic Industries at Google Cloud, makes in this episode of Deliver: The Last-Mile Performance Podcast. Paula joins Guy Bloch and Raquel Zanoni to discuss why siloed KPIs fail to capture what actually matters at the doorstep, where data breaks down across the order lifecycle, and how AI can shift retailers from reactive problem-solving to proactive exception management. This episode explains why operations look clean on paper but customers are still walking away,. — Get additional last-mile insight on the Bringg blog [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

AI in Last-Mile Delivery: What Works and What Doesn't—with Benjamin Gordon

Every logistics and retail executive is hearing the same thing: AI is going to transform the last mile. The harder question is where it actually moves the needle, and how to build an operation that captures that value. Benjamin Gordon, Managing Partner at Cambridge Capital, has spent 27 years investing in and advising the logistics technology sector. In this episode, he breaks down where serious AI investment is flowing, what separates successful implementations from failed ones, and what retailers and logistics providers should do right now to close the gap between AI interest and AI impact. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]

Don’t Give Customers Away. Keep the Delivery Promise—with Chris Rupp

Chris Rupp has led customer experience and fulfillment at Amazon, Victoria's Secret, Albertsons, and Microsoft. She launched the first Prime Day and expanded Amazon's global fulfillment from 4 to 9 countries. In this episode, Chris sits down with Guy Bloch and Raquel Zanoni to discuss where CX strategy and last-mile execution fall out of sync, why promise reliability matters more than speed, and what AI readiness actually looks like. — Get additional last-mile insight on the Bringg resource [https://www.bringg.com/resources] page [https://www.bringg.com/resources] — Follow Bringg on LinkedIn [https://www.linkedin.com/company/bringg/]