Continuous Improvement for Disability Service Providers

Continuous Improvement for Disability Service Providers

In this podcast NDS is joined by Sharon Paley, Founder of the Australian Centre for Restraint Reduction and Elimination to share some key information and tips with Disability Service Providers for Continuous Improvement.   This podcast shares:  * The aims and benefits of continuous improvement  * How to engage staff in continuous improvement  * Embedding a continuous improvement approach  Resource list  NDS Resources:    * Risk, Incidents and Complaints Management Resources (nds.org.au) [https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources] full library includes related resources for policy development, training resources for teams, resources in community languages and short films.  * NDS Quality and Safeguards Sector Readiness Project - Continuous Improvement Tools [https://nds.org.au/resources/all-resources/nds-quality-and-safeguards-sector-readiness-project-resources-and-tools#ContinuousImprovement]  * Leading to Address Occupational Violence - Just Culture (nds.org.au) [https://nds.org.au/resources/all-resources/leading-to-address-occupational-violence-just-culture] is a recorded presentation for Board and Senior Leaders. Just Culture promotes: Speaking Up, Listening, Acting and Completing Feedback Loops.  * NDS Quality Portal [https://nds.org.au/resources/all-resources/nds-quality-portal] offers a free trial of the Portal. One of the many resources includes creating quality improvement plans from outstanding tasks to achieve compliance.  This podcast is part of the NDS Risk, Incidents and Complaints Management Project funded by the Australian Government.

Planning Investigations in Disability Services

In this podcast NDS is joined by Kristie Walker, Director of On Track Investigations to share some key information and tips with Disability Service Providers for Planning Investigations in Disability Services. Investigations play a key role in providing safer and better-quality services by helping providers learn from mistakes and prevent future incidents. The process can also help with rebuilding trust and relationships when something has gone wrong.    This podcast shares: * An overview of the 5 stages for Investigations * A deep-dive on planning an investigation * What an investigation plan should include * How to identify and avoid challenges and barriers in the planning stage * Working with unique challenges for small and medium providers Resource list NDS – Risk Incident and Complaints Resources:   * NDS RICM Resource Library: Investigations [https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources#investigations] includes: * Policy and Procedure Checklists * Investigations Guide * Communcation Plan * Action Plan Template and more * Risk, Incidents and Complaints Management Resources (nds.org.au) [https://www.nds.org.au/resources/all-resources/risk-incidents-and-complaints-management-resources#investigations] full library includes related resources for policy development, training resources for teams, resources in community languages and short films. NDIS Commission Resources: * The NDIS Commission Incident management (for all providers) [https://www.ndiscommission.gov.au/providers/complaints-and-incidents/managing-incidents/incident-management-all-providers] includes an investigations section in the principles of good incident management and resolution. * The NDIS Commission Practice Review Guidance Materials [https://www.ndiscommission.gov.au/resources/fact-sheets-and-guides/fact-sheets-and-process-guides#paragraph-id-1472] include a resources that can assist in investigations into systemic issues that may have led to an adverse outcome. This podcast is part of the NDS Risk, Incidents and Complaints Management Project funded by the Australian Government.

Polypharmacy and medication reviews with pharmacists Dr Hayley Croft (UON) and Adeline Tan (PSA)

In this podcast NDS is joined by Dr Hayley Croft – University of Newcastle (UoN) [https://www.newcastle.edu.au/profile/hayley-croft] and Adeline Tan – Pharmaceutical Society of Australia (PSA) to share some key information and tips with Disability Support Workers including: * What polypharmacy is and when might workers identify polypharmacy * Complications and challenges that may occur with polypharmacy * Accessing government funded medication reviews including the Home Medicines Review and MedsCheck (Community Pharmacy) * What to expect and how to support a person prepare for a medication review   Resource list Medication review programs:   * Home Medicines Review - Pharmacy Programs Administrator (ppaonline.com.au) [https://www.ppaonline.com.au/programs/medication-management-programs/home-medicines-review]  * MedsCheck and Diabetes Medscheck - Pharmacy Programs Administrator (ppaonline.com.au) [https://www.ppaonline.com.au/programs/medication-management-programs/medscheck-and-diabetes-medscheck]  Resources:   * Talking to my GP and pharmacist about my medicines [https://www.medicinesadvice.net.au/documents/15/MAIA_Cumulative-Medicines-Consumer-Brochure_F1.pdf], Medicines Advice Initiative Australia 2024  * Me and my Medication – easy read, Council of Intellectual Disability 2024 [https://cid.org.au/resource/me-and-my-medication-guide/]  * Polypharmacy Practice Alert (PD and Word doc easy read version) [https://www.ndiscommission.gov.au/workerresources], NDIS Commission 2020  * Practice Alert (Video resource) - Polypharmacy (youtube.com), [https://www.youtube.com/watch?v=99Yf9H2d2d0] NDIS Commission  2020 * NDIS Commission Resources for people with disability: Resources for people with disability [https://www.ndiscommission.gov.au/medicinesforhealth/peoplewithdisability]  Services:   * 1300 MEDICINE [https://1300medicine.com.au/] is a free Australian government-funded service staffed by pharmacists. 1300 MEDICINE is available by telephone (1300 633 424) to answer consumer questions about medicines and help consumers report adverse reactions to medicines and vaccines to TGA.   * Health Direct: National Health Services Directory [https://about.healthdirect.gov.au/nhsd]  A national directory of health services and the practitioners who provide them General Practice, Pharmacy, Hospital including emergency department  * Health Direct: Online medicines information service| [https://www.healthdirect.gov.au/medicines]  Online medicines information service   Medicines and disability reports:   * NDS Safety and Quality use of Medication Sector Round Table Report [https://www.nds.org.au/policy-library/nds-safety-and-quality-use-of-medication-sector-round-table-report] 2024 * Pharmaceutical Society of Australia (PSA): Medicine safety: disability care report 2021 [https://www.psa.org.au/advocacy/working-for-our-profession/medicine-safety/disability-care/]   * NDIS Commission 2019 Report: Scoping review of causes and contributors to deaths of people with disability in Australia [https://www.ndiscommission.gov.au/resources/reports-policies-and-frameworks/research-deaths-people-disability/2019-report-scoping]  This podcast is part of the NDS Positive Health Outcomes Project funded by the Australian Government.

Comprehensive Annual Health Assessments (CHAP) for people with intellectual disability

An annual comprehensive health assessment improves the detection of health needs, enables active management of those needs, and significantly reduces health risks and poor health outcomes. So how can you support people living with an intellectual disability access one? The CHAP tool is free and available to download from the Australia Government Department of Health and Aged Care at: Comprehensive Health Assessment Program (CHAP) – Annual Health Assessment for People with Intellectual Disability. [https://www.health.gov.au/resources/collections/comprehensive-health-assessment-program-chap-annual-health-assessment-for-people-with-intellectual-disability] * www.health.gov.au/CHAP-adult [http://www.health.gov.au/CHAP-adult] (adult CHAP, 18 years +), * www.health.gov.au/CHAP-YP [http://www.health.gov.au/CHAP-YP] (young person CHAP, 12 – 18 years).  If you’d like to learn more, check out the following NDS resources: * Maximising use of the CHAP: A guide for the disability sector [https://www.nds.org.au/resources/all-resources/maximising-use-of-the-chap-a-comprehensive-annual-health-assessment-program-a-guide-for-the-disabili] * Government releases new CHAP for young people [https://www.nds.org.au/news/government-releases-new-chap-tool-for-young-people] This podcast was produced with the support of the Victorian Department of Health.

Cervical cancer screening and prevention for people living with disability

Cervical cancer screening participation rates are lower among people with a disability than for the general population. Some women with disabilities may face barriers that make having a Cervical Screening Test harder to do. These barriers may include clinic accessibility, physical limitations, competing health needs, and informed consent. In this podcast, NDS talks with Judy Slape and Ayesha Ghosh from Cancer Council Victoria to learn more about cervical cancer screening and prevention. We are also joined by Nadia Garcia, Director of Disability Health at Yooralla, who shares her experience supporting people with disability access to cervical cancer screening and prevention and some common misconceptions that may get in the way of providing said support. If you’d like to learn more about cervical cancer screening and prevention, check out the following resources: * www.hpvvaccine.org.au/disability [http://www.hpvvaccine.org.au/disability] * People With Disabilities - Cancer Screening Hub (cancervic.org.au) [https://screeningresources.cancervic.org.au/communities/people-with-disabilities]  This podcast was produced with the support of the Victorian Department of Health.