Susana Hands on Authentic Sales, Taking Chances, and Building a Business Through Relationships

Susana Hands on Authentic Sales, Taking Chances, and Building a Business Through Relationships

What if sales isn't about convincing people… but about genuinely helping them make the right decision? In this episode of What She Needed, I'm joined by franchise expert and entrepreneur Susana Hands for a conversation about business, sales, travel, and the relationships that have shaped both of our careers. Susana has spent decades helping businesses grow through franchising, but what struck me most wasn't her sales expertise. It was her belief that great sales has very little to do with persuasion and everything to do with trust, connection, and genuinely caring about people. We also reminisce about how we first met in Australia over a decade ago, the unexpected opportunities that changed the course of our businesses, and why saying yes before you have everything figured out can sometimes be the best decision you'll ever make. Whether you're building a business, growing your confidence, or simply learning how to connect with people more authentically, this episode is full of practical wisdom and refreshing reminders that success is often built one conversation at a time. In This Episode We Discuss: 1. Why sales is really about serving, not convincing 2. The qualities every great salesperson has (and they have nothing to do with being pushy) 3. How genuine relationships can open unexpected doors 4. Lessons Susana learned from building—and rebuilding—a franchise business 5. Why networking isn't about collecting contacts but creating meaningful connections 6. The mindset shift that helped Susana succeed in business 7. Why saying "yes" before you feel ready can change your life 8. What entrepreneurship taught us about resilience and growth 9. How travel has shaped Susana's perspective on business and life 10. The power of showing up consistently, wherever you are in the world Connect with Susana 💻 Website: https://susanahands.com.au/ [https://susanahands.com.au/] 📸 Instagram: https://www.instagram.com/susanahands_/ [https://www.instagram.com/susanahands_/] 🎓 Free Franchise Sales Masterclass: http://franchisesales.susanahands.com.au/masterclass [http://franchisesales.susanahands.com.au/masterclass] Connect with Jen If this conversation resonated with you and you're ready to build a business and life that feels aligned with who you're becoming, Jen has a free resource to help. The 6-Figure CEO Masterclass https://info.jennifermorilla.com/webinar-instant-replay-lphttps://info.jennifermorilla.com/webinar-instant-replay-lp [https://info.jennifermorilla.com/webinar-instant-replay-lp] 📞 FREE 6-Figure Strategy: https://calendly.com/jenmorilla-support/6-figure-success-call [https://calendly.com/jenmorilla-support/6-figure-success-call] 📸 Instagram: https://www.instagram.com/jennifer.morilla/ [https://www.instagram.com/jennifer.morilla/]

Christina Galbato on Spiritual Awakening, Starting Over, and Trusting What's Calling You Next

What happens when the life you've built no longer feels like you? In this episode of What She Needed, I'm joined by my dear friend, entrepreneur, and visibility coach Christina Galbato for a conversation that goes far beyond social media and business. Christina spent over a decade building a wildly successful online course business that generated more than $13 million in sales. From the outside, everything looked incredible. But internally, something felt off. What followed was a season of heartbreak, loss, questioning, and what she describes as a profound spiritual awakening. Through the unraveling of old identities, beliefs, and ways of measuring success, Christina found herself rebuilding from a very different place, one rooted in alignment, intuition, and soul rather than proving and achievement. Together, we talk about what it feels like when life asks you to let go of a version of yourself that no longer fits, how relationships and breakups can become catalysts for growth, and why sometimes the scariest thing isn't losing what you've built, but not knowing who you'll become next. This conversation is honest, vulnerable, funny, and full of the kind of wisdom that only comes from living through the questions. In This Episode We Discuss: 1. How Christina built a multi-million-dollar online course business 2. The signs that success no longer felt aligned 3. Why she walked away from businesses that once defined her 4. Heartbreak, grief, and navigating a dark night of the soul 5. Spiritual awakening and reconnecting with intuition 6. Ego, identity, and rebuilding from a deeper place 7. Why self-awareness without ownership can keep us stuck 8. How her relationship with money completely changed 9. Dating, femininity, and attracting relationships from wholeness instead of need 10. Learning to trust uncertainty when you don't know what's next 11. Why silence and solitude may hold the answers we're avoiding 12. Friendship, growth, and navigating different seasons of life together Connect with Christina Instagram: www.instagram.com/christinagalbato [http://www.instagram.com/christinagalbato] LinkedIn: https://www.linkedin.com/in/christina-galbato-8124a868/ [https://www.linkedin.com/in/christina-galbato-8124a868/] Join The Conscious Creator Membership: http://www.christinagalbato.com/membership [http://www.christinagalbato.com/membership] Connect with Jen If this conversation resonated with you and you're ready to build a business and life that feels aligned with who you're becoming, Jen has a free resource to help. The 6-Figure CEO Masterclass https://info.jennifermorilla.com/webinar-instant-replay-lphttps://info.jennifermorilla.com/webinar-instant-replay-lp [https://info.jennifermorilla.com/webinar-instant-replay-lp] 📞 FREE 6-Figure Strategy: https://calendly.com/jenmorilla-support/6-figure-success-call [https://calendly.com/jenmorilla-support/6-figure-success-call] 📸 Instagram: https://www.instagram.com/jennifer.morilla/ [https://www.instagram.com/jennifer.morilla/]

Kendall Strampel on Self-Trust, Taking Risks and Building a Business Before You Feel Ready

What happens when you stop waiting for certainty and start trusting yourself instead? In this episode of What She Needed, I'm joined by entrepreneur, wealth coach, and founder Kendall Strampel for a conversation that goes far beyond business strategy. Kendall built her first seven-figure coaching business in her early twenties, but as you'll hear in this conversation, the journey wasn't nearly as glamorous as it may have looked from the outside. We talk about growing up as a self-proclaimed tomboy, learning how to embrace femininity later in life, scaling a business faster than her nervous system could handle, navigating burnout, making bold decisions before feeling ready, and why some of the most important lessons come from the moments when things don't go according to plan. This is a conversation about self-trust, identity, resilience, and what it really means to build a life that feels aligned with who you're becoming. IN THIS EPISODE WE DISCUSS: 1. How Kendall accidentally built a seven-figure coaching business 2. Why she dropped out of college and moved across the country 3. The surprising role social media played in her entrepreneurial journey 4. Growing up feeling more comfortable around boys than girls 5. Learning to embrace femininity and becoming a true "girls' girl" 6. Scaling too fast and the lessons that followed 7. What nobody tells you about managing teams and rapid business growth 8. Why entrepreneurship requires constant reinvention 9. The mindset shift that helped her navigate uncertainty 10. The importance of self-trust when there are no guarantees 11. Why overnight success often comes with hidden challenges 12. How to know when it's time to pivot, restructure, or start again Connect with Kendall 📸 Instagram: @kendallstrampel 🤍 The Business Blueprint: https://wealthywomensbiz.com/bbp-2025-a [https://wealthywomensbiz.com/bbp-2025-a] Connect with Jen If this conversation resonated with you and you're ready to build a business and life that feels aligned with who you're becoming, Jen has a free resource to help. The 6-Figure CEO Masterclass https://info.jennifermorilla.com/webinar-instant-replay-lphttps://info.jennifermorilla.com/webinar-instant-replay-lp [https://info.jennifermorilla.com/webinar-instant-replay-lp] 📞 FREE 6-Figure Strategy: https://calendly.com/jenmorilla-support/6-figure-success-call [https://calendly.com/jenmorilla-support/6-figure-success-call] 📸 Instagram: https://www.instagram.com/jennifer.morilla/ [https://www.instagram.com/jennifer.morilla/]

Amy Landino on Building a Life You're Excited to Wake Up For

What happens when the productivity expert everyone looks to for answers discovers that success isn't really about routines at all? In the very first episode of What She Needed, I sit down with bestselling author, keynote speaker, high-performance coach, and creator Amy Landino for a conversation about ambition, identity, motherhood, entrepreneurship, and the unexpected lessons that shape the life we're truly meant to live. Amy is best known for her global bestseller Good Morning, Good Life, a book that has helped thousands of women rethink how they approach their mornings, their goals, and their time. But in this conversation, we go beyond morning routines and productivity hacks. We talk about what happens when you pivot into a new chapter before you have proof it's the right move, the pressure women feel around timelines and motherhood, the realities of building a business over decades, and why becoming the person you want to be matters more than forcing outcomes. This episode is an honest reminder that sometimes the thing we need isn't a better plan. It's a deeper trust in ourselves. In This Episode * Why Amy pivoted her brand after nearly a decade of success * The surprising story behind Good Morning, Good Life * What most people misunderstand about productivity * The connection between identity, confidence, and habit change * Building a business that supports your life instead of consuming it * Navigating ambition, motherhood, and personal timelines * Amy's experience with fertility, stress, and letting go of control * The difference between wanting something and becoming available for it * Why keeping promises to yourself builds lasting self-trust * How to recognise when it's time to step into a new season About Amy Landino Amy Landino is a bestselling author, international keynote speaker, high-performance coach, and award-winning creator. She is the author of the global bestseller Good Morning, Good Life and has spent nearly two decades helping ambitious women reclaim their time, energy, and influence. Her digital platform has generated more than 50 million views and over half a million subscribers. Amy's work has been featured by CNBC Make It, The Tamron Hall Show, Business Insider, Entrepreneur, Fortune, American Express Business Class, and The Washington Post. She lives on the Connecticut shoreline with her husband and their two daughters. Connect with Amy Instagram: https://www.instagram.com/schmittastic/ [https://www.instagram.com/schmittastic/] YouTube: Amy Landino [https://www.youtube.com/@AmyTV/videos] Learn more about Amy's work and the updated 2026 edition of Good Morning, Good Life [https://www.goodmorninggoodlife.com/book-launch-squad]. [https://www.goodmorninggoodlife.com/book-launch-squad] Connect with Jen If this conversation resonated with you and you're ready to build a business and life that feels aligned with who you're becoming, Jen has a free resource to help. 📞 FREE 6-Figure Strategy: https://calendly.com/jenmorilla-support/6-figure-success-call [https://calendly.com/jenmorilla-support/6-figure-success-call] 📸 Instagram: https://www.instagram.com/jennifer.morilla/ [https://www.instagram.com/jennifer.morilla/]

What She Needed Trailer

For the questions you were too afraid to ask and the answers you didn't know you needed.