Tripp Jordan: 4,500 Sales Calls, 65% Close Rate, and the #1 Mistake Killing Contractor Profits

Dominate Ductless Podcast Welcomes Rachel Collins of Comfort Solutions Heating & Cooling

Dominate Ductless Podcast Welcomes Rachel Collins of Comfort Solutions Heating & Cooling in Winston, GA Rachel Collins breaks the mold as a comfort advisor at Comfort Solutions in Winston, Georgia. With a finance background in auditing and sales reporting, she brings analytical precision to HVAC sales that few competitors match. After experiencing failures with budget ductless brands, Rachel discovered Mitsubishi three years ago and hasn't looked back. She reveals her meticulous approach: spending an hour minimum per consultation, creating detailed proposals with rebate calculations, and leaving same-day quotes using Diamond Builder and Manual J software. Rachel shares how she overcomes DIY objections, handles aesthetic concerns, and why her finance training helps identify business inefficiencies. Her 2026 focus: leveraging video marketing to showcase real customer energy savings stories. Click here to visit Comfort Solutions Heating & Cooling, LLC's website. [https://www.comfortsolutionsair.com/] Click here to connect with Rachel Collins on LinkedIn. [https://www.linkedin.com/in/rachel-collins-7b42a0392/] Mike Cappuccio is the founder of Dominate Ductless, a training and consultancy firm focused on helping HVAC distributors and manufacturers of ductless heat pumps position and train their contractors for rapid growth. Dominate Ductless offers group workshops for contractors as well as self-paced, online courses focused on all aspects of running and growing an HVAC contracting company. Click here to review the courses. Mike is also the founder of N.E.T.R., Inc., a Boston-area HVAC contractor specializing in the installation of ductless heat pumps where he grew the business to $15MM before selling it to Sila in 2021. Click here to learn more about growing your ductless business with Dominate Ductless. [https://dominateductless.com/]

Tripp Jordan: 4,500 Sales Calls, 65% Close Rate, and the #1 Mistake Killing Contractor Profits

Tripp Jordan from Sales Builder Pro shares his journey from insurance agent to top-performing HVAC comfort advisor (65% close rate over 4,500 calls) to sales trainer. The conversation exposes a shocking reality: 50% of HVAC contractors still cannot leave a quote for a heat pump system at the kitchen table. Tripp explains how Sales Builder Pro solves this with built-in ductless design calculations, real-time proposal tracking, automated follow-up systems, and the ability to quote complex multi-zone systems in under three minutes. The platform has helped contractors generate an additional $330,000 per sales rep by enabling first-call closes with higher margins. Click here to schedule your Sales Builder Pro Demo. [https://www.imobilesupport.com/dominate-ductless] Click here to connect with Tripp on LinkedIn. [https://www.linkedin.com/in/tripp-jordan/] Mike Cappuccio is the founder of Dominate Ductless, a training and consultancy firm focused on helping HVAC distributors and manufacturers of ductless heat pumps position and train their contractors for rapid growth. Dominate Ductless offers group workshops for contractors as well as self-paced, online courses focused on all aspects of running and growing an HVAC contracting company. Click here to review the courses. Mike is also the founder of N.E.T.R., Inc., a Boston-area HVAC contractor specializing in the installation of ductless heat pumps where he grew the business to $15MM before selling it to Sila in 2021. Click here to learn more about growing your ductless business with Dominate Ductless. [https://dominateductless.com/]

Mike Cappuccio Welcomes Lisa Forrest, Manager of Partnerships for Contractor Commerce

Lisa Forrest, Partnership Manager at Contractor Commerce, discusses their e-commerce platform designed specifically for HVAC contractors. The platform plugs into existing contractor websites, enabling them to sell products, service memberships, and provide instant online estimates 24/7. Lisa reveals a game-changing development: Google recently added an "online estimate" filter to searches, giving contractors with pricing transparency a significant advantage. With 45% of online estimates converting to in-home visits and 70% of those closing, contractors can no longer afford to ignore digital transformation as non-contractor e-commerce companies increasingly dominate the market. Click here to schedule your demo of Contractor Commerce [https://www.contractorcommerce.com/dominateductless/] Click here to connect with Lisa Forrest on LinkedIn. [https://www.linkedin.com/in/lisamforrest/] Mike Cappuccio is the founder of Dominate Ductless, a training and consultancy firm focused on helping HVAC distributors and manufacturers of ductless heat pumps position and train their contractors for rapid growth. Dominate Ductless offers group workshops for contractors as well as self-paced, online courses focused on all aspects of running and growing an HVAC contracting company. Click here to review the courses. Mike is also the founder of N.E.T.R., Inc., a Boston-area HVAC contractor specializing in the installation of ductless heat pumps where he grew the business to $15MM before selling it to Sila in 2021. Click here to learn more about growing your ductless business with Dominate Ductless. [https://dominateductless.com/]

Mike Cappuccio Welcomes David Daher of VisionAiry Heating and Cooling, Lake Elmo, MN

Navy veteran David Daher shares his remarkable HVAC journey from aircraft carrier machinist to successful business owner in Lake Elmo, Minnesota. After nearly losing his company to bad hires and internal resistance in 2016, David flew to Boston in 2017 for intensive training that completely transformed his approach. By focusing on ductless heat pumps, he tripled revenue from $600K to $2M in three years before selling in 2020. Now running VisionAiry Heating and Cooling as a one-man operation moving to 100% heat pump work, David reveals his unique sales approach of bringing actual units to consultations, handling aesthetic objections, and why proper installation practices separate professionals from DIYers. Click here to visit VisionAiry Heating and Cooling's website. [https://www.visionairycomfort.com/] Click here to connect with David Daher on LinkedIn. [https://www.linkedin.com/in/ductworkpro/] Mike Cappuccio is the founder of Dominate Ductless, a training and consultancy firm focused on helping HVAC distributors and manufacturers of ductless heat pumps position and train their contractors for rapid growth. Dominate Ductless offers group workshops for contractors as well as self-paced, online courses focused on all aspects of running and growing an HVAC contracting company. Click here to review the courses. Mike is also the founder of N.E.T.R., Inc., a Boston-area HVAC contractor specializing in the installation of ductless heat pumps where he grew the business to $15MM before selling it to Sila in 2021.

Mike Cappuccio Welcomes Benji Queen of Variable Comfort Solutions of Huntington, WV

Benji Queen of Variable Comfort Solutions brings a refreshingly different perspective to HVAC entrepreneurship. With an accounting degree and restaurant ownership experience, he entered the industry in 2019 with business acumen first, technical HVAC skills second. Benji reveals how proper business planning, standardized processes, and understanding true labor costs transformed his approach after attending Dominate Ductless training twice. He candidly discusses the technician-to-owner trap, why 70% of contractors don't know their real costs, and his counterintuitive hiring philosophy that prioritizes attitude over technical ability. Benji's message to traditional contractors: stop working IN your business and start working ON it! Click here to visit Variable Comfort Solutions' website. [https://www.variablecomfortsolutions.com/] Click here to connect with Benji Queen on LinkedIn. [https://www.linkedin.com/in/benjamin-queen-0a3a1b367/] Mike Cappuccio is the founder of Dominate Ductless, a training and consultancy firm focused on helping HVAC distributors and manufacturers of ductless heat pumps position and train their contractors for rapid growth. Dominate Ductless offers group workshops for contractors as well as self-paced, online courses focused on all aspects of running and growing an HVAC contracting company. Click here to review the courses. Mike is also the founder of N.E.T.R., Inc., a Boston-area HVAC contractor specializing in the installation of ductless heat pumps where he grew the business to $15MM before selling it to Sila in 2021.