Zendesk AI Agents Hit 80% Automation Rate

Zendesk AI Agents Hit 80% Automation Rate

From Chatbot to AI agents and now agentic AI, customer interaction is going through its biggest change it has ever seen. But, unlike most technology shifts, this is not just about the technology. Customer engagement from call centres to help desks and beyond is a people-first approach. When you introduce technology, it must retain that […]

Can Digital Certificates Solve Trust in Content?

There is a trust crisis around the digital content that we consume daily. So much is now AI slop or fake that users no longer believe what they see. While this is a problem created by the tech industry, it is also a problem that it can solve. The solution is a well-understood technology, at […]

How does Grafana manage so many potential products?

Grafana is expanding its product line at a rapid rate. Jen Villa, Senior Director of Product Management, leads a team that is experimenting daily. Her approach balances rapid experimentation with coherent product strategy across multiple technical domains. At GrafanaCon, Villa spoke with Enterprise Times about the speed of innovation at the company and how she manages […]

Grafana’s AI Shift: From Dashboards to Autonomous Agents

Engineers are often drowning in data for which they need answers. That often means digging through logs to find that key piece of data and then searching for answers. That is changing as organisations face a growing push towards greater observability. At GrafanaCon in Barcelona, Torkel Odegaard, co-founder of Grafana Labs, talked with Enterprise Times […]

Your AI strategy needs a compliance backbone

You are rushing to deploy AI agents, thinking that speed is your only advantage and you are wrong. Without strict controls, your agents are not moving fast. They are creating a liability that will bankrupt you before you see a return. Compliance is not a tax on innovation. It is the friction that stops you […]