Episode 12: The legal and moral risks of AI in retail

Episode 12: The legal and moral risks of AI in retail

In this episode of Future Consumer Talks, Felix Riley, Roxana Sharifi and Giulia Tomassini discuss how AI is reshaping the retail sector, from operational efficiency to customer engagement. The conversation explores the legal and governance challenges linked to the EU AI Act, the risks of over-automation, and the growing value of authentic human interaction in an AI-driven marketplace.   Listen on Spotify [https://open.spotify.com/show/3W5Jkino8jGQOjCoL9tBqp] Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/future-consumer-talks/id1780528165] Listen at cms.law [https://cms.law/en/gbr/publication/future-consumer-talks] Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.

Episode 11: Coffee, chocolate and leather shoes – the EU Deforestation Regulation in practice

Your morning coffee, your favourite chocolate bar, the leather in your shoes-what do they have in common? They may all fall under the EU Deforestation Regulation (EUDR), a landmark piece of environmental trade legislation. In this episode, Marie-Clémence Cicile, Daniela Lozada Fernández and Camille Peraudeau discuss how the EUDR is reshaping international trade in forest-risk commodities such as coffee, cocoa, cattle, rubber and wood. They explore the regulation's core due diligence requirements from two complementary angles: France, as an importing Member State, and Colombia, as a major exporter of affected commodities. The discussion covers compliance strategies, sanctions risks, contractual implications for supply chains, and the specific hurdles that smallholder producers face in adapting to the regulation's traceability requirements. Listen on Spotify [https://open.spotify.com/show/3W5Jkino8jGQOjCoL9tBqp] Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/future-consumer-talks/id1780528165] Listen at cms.law [https://cms.law/en/gbr/publication/future-consumer-talks] Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.

Episode 10: Technology transformation in the consumer and retail sector

In this episode, we dive into the latest CMS Technology Transformation report and what it means for the consumer and retail sector. We explore why customer and supplier demands are driving investment in new technologies, and how businesses are balancing innovation with escalating risks. By unpacking the survey’s findings and real-world implications, we highlight emerging dispute trends and practical strategies for building resilience - offering a clear view of how technology is reshaping risk, operations, and the customer experience across the sector.   Listen on Spotify [https://open.spotify.com/show/3W5Jkino8jGQOjCoL9tBqp] Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/future-consumer-talks/id1780528165] Listen at cms.law [https://cms.law/en/gbr/publication/future-consumer-talks] Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.

Episode 9: Fair play in the food chain – the UTP Directive in action

In this episode, we unpack the Unfair Trading Practices (UTP) Directive and how it’s being implemented across EU member states, with a closer look at Romania and Ireland. We explore what that means on the ground for farmers, suppliers, and retailers: * What challenges are emerging? * Where are the real opportunities for change? By comparing national approaches, we highlight key similarities, differences and early enforcement trends, offering insight into how fairness is being redefined across the EU food supply chain.   Listen on Spotify [https://open.spotify.com/show/3W5Jkino8jGQOjCoL9tBqp] Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/future-consumer-talks/id1780528165] Listen at cms.law [https://cms.law/en/gbr/publication/future-consumer-talks] Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.

Episode 8: How AI is transforming retail – IP considerations

In this episode, we look at ways in which artificial intelligence (AI) is transforming the retail industry and discuss relevant IP considerations. Esme Saynor, Sarah Hopton, Sabine Rigaud and Jia Schulz-Cao explore examples illustrating how AI is being used to transform the retail industry, particularly in the e-commerce space. They discuss the IP implications of these use cases for the retail industry across the UK, France and Austria, taking into account recent developments (including the recent UK copyright and AI consultation).   Listen on Spotify [https://open.spotify.com/show/3W5Jkino8jGQOjCoL9tBqp] Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/future-consumer-talks/id1780528165] Listen at cms.law [https://cms.law/en/gbr/publication/future-consumer-talks] Future Consumer Talks is a CMS podcast on legal topics affecting consumer products for retail. Through this series our lawyers will be providing insight into the fast-evolving landscape of product regulation and compliance matters. We will also be covering legal news, recent developments and emerging trends, and how they are relevant to industry.