S03E12 - CX Myth #11: “Personalization = using first names in our newsletters”

S4E01 - Myth: AI adoption is just about the technology.

Link to the assessment: www.checkagent.ai // Many companies still treat AI adoption as a tech project. Buy the tool, run a pilot, launch a demo… and then wonder why nothing changes for customers.

S03E15 - CX Myth-busting: season review & wrap-up

LinkedIn version of the content here. [https://www.linkedin.com/newsletters/7218981516830240769/] Many leaders say they want to be customer-centric. But when it comes to execution, that ambition stalls. Why? Because… ⚠️ They're afraid to touch what already “works.” ⚠️ They're hesitant to bet on CX-driven operationsover familiar revenue streams. That is why I´ve addressed 13 myths regarding Customer Experience that can ease the perception of risk involved in related decisions. Listen to this closing episode and refresh all of them. Enjoy, share, like. We're back with Season 4 after the summer break. Enjoy!

S03E14 - CX Myth #13: “Customer surveys can be outsourced”

Link to the extended Linkedin newsletter edition [https://www.linkedin.com/newsletters/7218981516830240769/]. We outsource our surveys. The agency handles it." That’s not just a bad user experience. It’s a missed strategic opportunity. Listen, share, comment.

S03E13 - CX Myth #12: “Google reviews are only for hotels and restaurants”

Link to the newsletter edition [https://www.linkedin.com/newsletters/7218981516830240769/] with market and execution illustrations. “Why should we care about Google reviews? We’re notin hospitality.” I’ve heard this manytimes — from financial institutions, telcos, even healthcare providers. And yet, walk into your nearest bank branch on Google Maps, and what do you see? 🌟 Star ratings. 💬 Customer comments.  Today, customers rate everything. Whether they’re visiting a dentist, buying insurance, or walking into a bank branch —they expect transparency, fairness, and good treatment.

S03E12 - CX Myth #11: “Personalization = using first names in our newsletters”

Link to the LinkedIn newsletter. [https://www.linkedin.com/newsletters/7218981516830240769/] Personalization attempts are mainstream, and the companies I work with aren’t ignoring it. But most boards still think personalization means inserting a name in the subject line, like: “Hi Anna, here's your newsletter!” 🤔 Is that all there is to it? Or is there a deeper level that moves the needle? Let’s go beyond the basics. Enjoy, share, like, subscribe!