Global Voices of Tech with Sudesh Prasad
In this episode, I revisit my 2007 interview with Rebecca Jacoby, then the CIO of Cisco Systems, as a Voice & Data journalist, and enrich it with context from her later career. Jacoby shares how Cisco viewed IT not just as a support function, but as a strategic driver of productivity and business alignment. The discussion explores: * How Cisco measured IT’s impact through metrics like revenue per headcount and cycle times. * The challenges of adopting new technologies while balancing innovation with stability. * Cisco’s nuanced approach to outsourcing and internal capability building. * Jacoby’s transition from CIO (2006–2015) to Senior Vice President, Operations, where she oversaw IT, supply chain, and global business processes. Her career exemplifies how Cisco integrated technological innovation with operational excellence, ensuring that IT remained a partner in business growth rather than just a back-end function. Voice&Data Interview: https://www.voicendata.com/cisco-productivity-enhancement-systems-innovation/ Disclaimer This podcast episode is based on my 2007 interview with Rebeca Jacoby and additional research from her professional profile. It represents a Google's NotebookLM interpretation of these sources and is not a verbatim record of her views today.
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