Justin Lewis provides an AI reality check

Rob Boeye on the next wave of HME growth

Welcome to a special episode of HME News in 10, sponsored by Parachute Health. https://hubs.la/Q04hGfF40%20; In this episode, Rob Boeye, executive vice president of HME for Parachute Health, breaks down how embracing technology in the ordering process can help you capture and win business with not only clinicians, but also payers and health systems.   Boeye emphasizes that in the current environment of shifting referral source, payer and health system expectations, providers that are winning look at digital ordering as part of what he calls their “relationship infrastructure.”  “The ERPs made chaos manageable, and I think what digital ordering is doing is making growth possible,” he said.   Hosts:  Liz Beaulieu  Theresa Flaherty   Guest:  Rob Boeye https://hubs.la/Q04hGfF40%20;

Mitch Yoel on high-growth clinical partnerships

Welcome to a special episode of HME News in 10, sponsored by Rhythm Healthcare.  https://www.rhythmhc.com In this episode, Mitch Yoel, chief operating officer at Rhythm Healthcare, shares what it really takes for durable medical equipment (DME) providers to rise to the top of a hospital’s referral list.  His starting point is simple but critical:  Does your messaging sound transactional, or does it sound clinical and compelling?  “I believe the future winners – especially in oxygen therapy – won’t just be equipment distributors,” he said. “They’ll be clinically fluent partners, helping hospitals improve outcomes after discharge.”  Yoel breaks down what it takes to become that partner, from leveraging evidence-based decisions to eliminating disconnects around equipment selection.  Hosts:  Liz Beaulieu  Theresa Flaherty   Guest:  Mitch Yoel  https://www.rhythmhc.com

Lauren Barranti on the cost of disorganization

Welcome to a special episode of HME News in 10, sponsored by Tactical Back Office. https://tacticalbackoffice.com/  Today’s guest is Lauren Barranti, payor relations with Tactical Back Office. Long-term price compression, closed payer networks and third-party administrator models create burdens for smaller HME providers, who may not have the resources to juggle everything from credentialing and contracting to managed care strategy in a competitive market, Barranti says. That can be costly. “Payers and customers will get mixed signals,” she said. “It will be obvious that things are not organized and flow will be affected. Ultimately, what happens is trust erodes. And that's probably the worst thing that can happen.” What's the path forward for these providers? Ensuring that back-office people, processes and technology are intentionally integrated, Barranti says. Hosts:   Liz Beaulieu Theresa Flaherty   Guest:  Lauren Barranti https://tacticalbackoffice.com/hme-dme/?utm_source=hme_news&utm_medium=display&utm_campaign=podcast&utm_content=300x250&utm_term=fragmented_operations

Ronda Buhrmester on the bottleneck that’s costing you

Welcome to a special episode of HME News in 10, sponsored by Prochant.    https://www.prochant.com/ourguarantee?utm_source=hmenews&utm_medium=ad-podcast&utm_campaign=bp%20; Today’s guest is Ronda Buhrmester, vice president of client experience, for Prochant.  As a 30-year veteran of the HME industry, she knows intake has always been a headache, but today it’s a full-blown pressure point that’s on a collision course with surging referrals, increasingly complex payer rules and ongoing staffing shortages.   In this episode, Buhrmester breaks down what’s really driving denials and delays, and more importantly, what providers can do about it.   Her top takeaway? The providers who win are the ones who get proactive, dig deep and fix intake at the root.  Hosts:   Liz Beaulieu Theresa Flaherty   Guest:  Ronda Buhrmester  https://www.prochant.com/ourguarantee?utm_source=hmenews&utm_medium=ad-podcast&utm_campaign=bp%20;

Justin Lewis provides an AI reality check

Welcome to a special episode of HME News in 10, sponsored by Brightree.  https://www.brightree.com/ Today’s guest is Justin Lewis, senior director of Brightree’s ReSupply LiveCall Service. He offers a reality check on AI and how to use it in a way that actually improves patient experience.  “We put a lot of thought into how a call should actually feel from the patient’s perspective – where it should start, how we should ask questions, what decisions need to happen in the background, and what a smooth handoff looks like when a human is needed,” he said.  When providers move past common misconceptions about AI, Lewis says they can use it to:  • Handle routine requests, like order status, more efficiently  • Free up agents to focus on complex conversations  • Better manage call volume spikes  • Extend service capabilities  Ultimately, Lewis says AI is at its best when it delivers real, measurable value – not hype. Hosts:  Liz Beaulieu  Theresa Flaherty  Guest:  Justin Lewis