5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin)

What We Learned About AI in Home Care in 2024 and What’s Coming Next

In this episode, we dive into the AI breakthroughs that shaped home care in 2024 and explore what lies ahead for 2025. Dan, Spencer, and Victoria from Careswitch, share their perspectives on how generative AI has impacted the industry, from technological advancements to real-world results seen by home care owners using tools like Careswitch. Tune in to learn about emerging trends, practical tips for leveraging AI effectively, and the exciting innovations on the horizon for 2025. Enjoying the show? Send me a text and let me know! [https://www.buzzsprout.com/twilio/text_messages/2100416/open_sms] Learn more about Careswitch at: careswitch.com [https://www.careswitch.com/] Connect with the host on LinkedIn: Miriam Allred [https://www.linkedin.com/in/miriamallred1/] This episode was produced by parkerkane.co [https://parkerkane.co/]

5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin)

In this episode, Todd Austin, President and COO of Activated Insights, unpacks key takeaways from the 2024 Benchmarking Report and explores the evolving role of data in the home care industry. He highlights five critical metrics home care owners should closely monitor in 2025 to drive growth, improve care quality, and stay competitive. Todd shares actionable insights on where the industry still has room to improve and how data-driven decision-making can transform operations. Enjoying the show? Send me a text and let me know! [https://www.buzzsprout.com/twilio/text_messages/2100416/open_sms] Learn more about Careswitch at: careswitch.com [https://www.careswitch.com/] Connect with the host on LinkedIn: Miriam Allred [https://www.linkedin.com/in/miriamallred1/] This episode was produced by parkerkane.co [https://parkerkane.co/]

What a Successful First 90 Days Looks Like for New Hires (Bryan White)

How do you reduce turnover and set new hires up for success during their critical first 90 days? In this episode, Bryan White, Co-Founder of Pre-Intent and a sales leader at Activated Insights, shares insights on why most turnover happens in this period and provides a granular week-by-week breakdown of effective onboarding strategies, from the first week to day 90— we’ll cover tailored touch points, proactive engagement, impactful training, and actionable steps to address dissatisfaction. Enjoying the show? Send me a text and let me know! [https://www.buzzsprout.com/twilio/text_messages/2100416/open_sms] Learn more about Careswitch at: careswitch.com [https://www.careswitch.com/] Connect with the host on LinkedIn: Miriam Allred [https://www.linkedin.com/in/miriamallred1/] This episode was produced by parkerkane.co [https://parkerkane.co/]

Rethinking Caregiver Retention with Small Gestures That Create a Big Impact (Becky Reel)

Without your caregivers, your agency doesn’t exist. So how do you keep them happy and engaged? Becky Reel, Founder of Reel Home Care Consulting is here to explain the magic of small, unexpected gestures—like surprising a caregiver with their favorite coffee or celebrating their work anniversary with a personal touch. We’ll also discuss how creating a culture where caregivers feel genuinely valued translates directly into better client care. When your caregivers are thriving, your agency is too. Enjoying the show? Send me a text and let me know! [https://www.buzzsprout.com/twilio/text_messages/2100416/open_sms] Learn more about Careswitch at: careswitch.com [https://www.careswitch.com/] Connect with the host on LinkedIn: Miriam Allred [https://www.linkedin.com/in/miriamallred1/] This episode was produced by parkerkane.co [https://parkerkane.co/]

Understanding the Recruitment Lifecycle and How to Reduce Drop-Off (Brittany Kase Pt. 2)

An applicant lifecycle can have anywhere from 5-20 touchpoints. While speed is important, it’s not always the answer. Brittany Kase of Carework returns to breakdown the applicant lifecycle, tools and channels that can improve the applicant experience, and common stages where applicants tend to drop off. Enjoying the show? Send me a text and let me know! [https://www.buzzsprout.com/twilio/text_messages/2100416/open_sms] Learn more about Careswitch at: careswitch.com [https://www.careswitch.com/] Connect with the host on LinkedIn: Miriam Allred [https://www.linkedin.com/in/miriamallred1/] This episode was produced by parkerkane.co [https://parkerkane.co/]